The Definitive Guide to NEC's UNIVERGE BLUE Unified Communications Platform

Take your business to the next level with fully integrated unified communications

UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share, and backup capabilities.

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Who is NEC?

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 120 years of expertise in technological innovation to empower people, businesses and society.

 

UNIVERGE BLUE® CONNECT PLATFORM OVERVIEW

Phone System

  • Cloud-based phone service with 100+ enterprise grade calling features and excellent network call quality and uptime

  • ​System configuration and call reporting are managed from a single web-based portal

Mobile

  • The UNIVERGE BLUE CONNECT Mobile App makes any smart phone an essential collaboration tool

  • Extend your desktop phone number and extension to your mobile phone

  • Place calls and receive calls, send chats and text messages, see who is available, and manage voicemail – anytime, anywhere

  • Protect your business and increase employee productivity with Spam Caller Protection

Desktop

  • The UNIVERGE BLUE CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them

  • See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application.

  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

Video Conferencing

  • The UNIVERGE BLUE CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them

  • See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application.

  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

Online Meetings & Webinars (OPTIONAL ADD-ON)

  • Promote webinars with custom invitations, registration pages, and email reminders – all included in one complete webinar solution

  • Host webinars using slides, or screen-sharing with up to 12 HD video presenters and up to1,000 attendees

  • Launch quick-polls, share results in real-time and gauge audience reactions to your content with emojis

  • Generate detailed reports and follow up with emails and surveys to attendees down the purchasing funnel

Remote Office

  • NEC’s UNIVERGE BLUE® CONNECT preconfigured phones can be plugged into any location that has an internet connection

Phone

  • UNIVERGE BLUE CONNECT phones are plug and play, delivered pre-configured to work seamlessly

  • No special setup or technician required

Voicemail

  • UNIVERGE BLUE CONNECT voicemail can be managed and accessed according to user needs.

  • Listen and manage from the desktop phone, or through the mobile app

  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app

  • Voicemail can be received or forwarded as a downloadable email attachment

Presence Indicator

  • NEC’s UNIVERGE BLUE CONNECT desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone

  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence

  • UNIVERGE BLUE CONNECT desktop and mobile apps display presence information alongside each contact in the Active Directory

Fax

  • UNIVERGE BLUE WEBFAX is a ‘virtual’ fax service that allows users to receive and
    manage faxes via the web or email

  • Transmits faxes directly from a Windows®-based PC

  • Senders simply dial the WEBFAX number from their fax machine, as they normally would

Team Chat & Business SMS

  • Send and receive chats in real-time with team members (individuals and groups)

  • Send and receive unlimited text messages across US, Canada, and Puerto Rico from your
    business phone number to colleagues and customers

  • Pin favorite contacts to the top of your list

  • Chat and SMS messages automatically synchronize across devices

  • Chat and SMS messages are securely encrypted in transit and at rest

  • Sync contacts from popular third-party platforms (Office 365®, G Suite®, and more)

  • Manage company, customer, and personal contacts from a single platform

File Collaboration

  • 10GB per user (pooled) of UNIVERGE BLUE SHARE file storage included

  • Access files from desktops, laptops, smartphones, tablets, file servers, and the web

  • Full control over files, users, devices, and sharing activities

File Backup

  • UNIVERGE BLUE SHARE provides real-time backup of all files, mobile photos, and videos

  • Point-in-time file restoration for quick recovery from ransomware and other types of data loss

  • Share files with other users and co-edit in real time for Office 365® Users

Do you already have an on-premise NEC phone system or interested in exploring the UNIVERGE BLUE desktop application?

One of the great solutions for customers who already have an NEC on-premise business telephone system is UNIVERGE BLUE CONNECT BRIDGE, which gives you the ability to migrate to the cloud without losing your investment in your current NEC phone system.  It truly is a win/win.

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UNIVERGE BLUE® CONNECT Benefits to Your Business

Increased Productivity

UNIVERGE BLUE CONNECT makes a more productive workforce

  • Allows a user’s mobile devices to interact seamlessly with the corporate phone system

  • Virtually anywhere, anytime, and on any device – creates a more flexible workforce

  • Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management

  • Integrated chat and SMS, video conferencing, screensharing, file sharing, file backup, and integrations extends reach and facilitates collaboration

Lower Costs

No phone system hardware to buy, install, manage, upgrade, or replace

  • Reduces infrastructure and operating costs with no additional hardware to buy

  • Consolidates voice and data onto one network

  • Flat, per-user rates with no extra or hidden fees

  • 100+ enterprise grade calling features included in the service

High Reliability

The UNIVERGE BLUE CONNECT voice network is purpose-built for reliability

  • 99.999% financially-backed uptime SLA

  • VoIP tests help ensure a reliable connection and high voice quality

  • Redundant East/West datacenters increase reliability and reduce latency

Simplified Scaling & Management

UNIVERGE BLUE CONNECT scales according to the needs of any business

  • Order service according to the number of users; no guessing number of lines needed

  • Ordering additional service is easy & can be done online; no technician or special expertise required

  • Manage service and features using user-friendly UNIVERGE BLUE® CONTROL PANEL

  • Scales to a large number of users per business

Business Continuity

Never miss an important business call

  • UNIVERGE BLUE CONNECT automatically rings all your end points (desk phone, mobile, etc.) with every call and in the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)

Enhanced Customer Experience

  • Option to add UNIVERGE BLUE ENGAGE Contact Center at any time

  • Contact Center delivers more responsive, informed, and positive customer experience

  • Plans for businesses of all sizes, industries, and levels of sophistication

Do you already utilize Microsoft Teams? Awesome.  Get the best of both worlds with UNIVERGE BLUE CONNECT and Microsoft teams together.
 

One of the great solutions for customers who already have an NEC on-premise business telephone system is UNIVERGE CONNECT BRIDE, which gives you the ability to migrate to the cloud without losing your current NEC phone system.  It truly is a win/win.

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UNIVERGE BLUE® CONNECT Integrations

Streamline your business operations by connecting your business applications to UNIVERGE BLUE.  

 
Online meeting

Success Story #1

Teamwork

Success Story #2

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NEC UNIVERGE BLUE® Brochures

Click on any of the brochures below to view in your browser and/or download.

 
 
Request Free Consultation

Consultation isn’t limited to only NEC’s Univerge Blue platform.  We represent all of the leaders on the Gartner® Magic Quadrant™ for UCaaS.  Our goal is to help you get the best for solution for your organization, not just the one we love. 

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