Customer experience leaders are under pressure to do more than manage interactions. Yet many CX systems were designed to optimize individual interactions, not continuously improve outcomes across them. Insight often remains confined to dashboards. Automation operates in silos. Improvement happens in cycles rather than in motion.

Join us at CX Summit, our free, virtual event, to explore the next era of CX—one defined by continuous performance. Context carries forward across interactions. Automation becomes smarter based on real outcomes. Insights trigger coordinated action across teams and systems. Every interaction builds on the last, improving resolution performance over time.

At CX Summit, we’ll explore how leading organizations are operationalizing this shift. Through visionary perspectives, customer stories, and real-world innovation, you’ll see how unifying engagement, intelligence, and action enables CX leaders to simplify complexity, scale efficiently, and turn AI into measurable business impact.

https://www.zoom.com/en/blog/reclaiming-your-lunch-break-with-ai/]

https://www.zoom.com/en/blog/call-center-voice-analytics/?ampDeviceId=bdb2abe2-bc78-45a5-b1a2-f9123e3b3eb1&ampSessionId=1773668462473&ampDeviceId=bdb2abe2-bc78-45a5-b1a2-f9123e3b3eb1&ampSessionId=1773690450535

AI is delivering value in healthcare but only a small fraction of organizations have embedded it at scale. AI at scale is where AI really shines and Rackspace can help deliver!

According to new research from Rackspace Technology, cloud leaders are overcoming legacy and security barriers by building stronger cloud foundations with long-term strategy in mind.

https://go.rackspace.com/lp/dl/healthcare-survey-26

I wanted to share an important industry update that may impact organizations still relying on traditional POTS or copper-based telephone services for critical communications.

AT&T has received federal approval to begin retiring more than 30% of its copper network footprint in 2026 (excluding California). This includes wire centers currently serving approximately 90,000 customers across 18 states. As carriers accelerate the retirement of legacy copper infrastructure, organizations that depend on POTS lines for life-safety and critical systems could face service disruption or forced migrations without proactive planning.

At Spectrotel, I work closely with customers navigating this transition through our POTS Transformation Solutions, which are designed to replace aging copper services while maintaining reliability, compliance, and operational continuity.

With Spectrotel’s POTS Transformation Solutions, you benefit from:

• Fully managed POTS replacement for fire alarms, elevators, emergency phones, and other life-safety systems

• POTS in a Box (PIAB) solutions that allow existing analog devices to remain in place while transitioning off copper

• Nationwide coverage with carrier-grade reliability and proactive monitoring

• Solutions designed to support regulatory and AHJ requirements

• A seamless migration path that reduces risk, avoids downtime, and future-proofs your environment

With copper retirement already underway, now is an ideal time to evaluate any POTS dependencies and develop a transition strategy before service availability becomes limited.

I would welcome the opportunity to review your environment, discuss options, and help you plan a smooth transition.

Healthcare teams are more mobile than ever — from tablets in exam rooms to phones, laptops, and connected medical devices in the field.

But most organizations are still managing all of that across multiple carriers, contracts, and billing portals… which creates cost, complexity, and zero visibility.

MetTel changes that.

We help healthcare customers consolidate their wireless services across all major carriers into a single contract with centralized management — making it easier to order, easier to support, and easier to control spend.

And the magic VENSEARCH loves?
These transitions almost always save money while unlocking better mobility — not one or the other.

If you have the same pains others in the market are having, reach out to Wade to discuss ways to Connect Smarter.

🚀 Zoom Workplace for Healthcare is transforming how healthcare teams connect, communicate, and collaborate.

💡 With AI Companion 2.0, employees, staff, and admins can work smarter, not harder.

📢 Engage and align teams with seamless communication. 📈 Boost productivity with AI-powered tools.

✅ Our BAA & HIPAA-reviewed products ensure compliance and security.

🔍 Access everything you need with a convenient new side panel in Zoom Workplace. Plus, expanded web knowledge keeps you informed.

🏥 Zoom Workplace for Healthcare—designed to support the future of healthcare collaboration.

https://www.linkedin.com/posts/sanjay-srinivasan-telehealth-healthcare-consultant-901b97_ai-healthcaretech-digitalhealth-activity-7403838373301346304-dpEw?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAIa_ZcBw5D2-bVVCc3-QmByuiUanvwbIaE

https://www.zoom.com/#:~:text=Deloitte%20and%20Zoom%3A%20The%20Productivity%20Payoff%20of%20Next%2DGeneration%20Collaboration

Healthcare organizations are transforming care securely, efficiently and at scale.
Technology is no longer just a support function. It’s a strategic driver of innovation, operational excellence and improved patient outcomes.

Rackspace Technology is helping healthcare IT leaders modernize infrastructure, protect sensitive data and accelerate digital transformation. Empowering them to confidently lead in a rapidly evolving landscape.

https://www.tfsus.com/hipaasecurityrule