Last December, at Oxfordshire County Council County Hall, a significant milestone in local government innovation was celebrated. Zoom officially presented the CX Excellence Award 2025 to Martin Reeves, CEO, and Councillor Dan Levy, recognising the Council's outstanding achievement in transforming the citizen experience.
This award highlights the Council's successful deployment of Zoom’s customer experience (ZCX) solutions to replace legacy infrastructure with a modern, AI-driven support system that puts residents' needs first.