123NET
Procurement partnerAbout
123NET is a Michigan-based fiber internet service provider that delivers high-quality fiber internet, data center colocation, and business voice services to enterprises, small businesses, and residential customers throughout Michigan. The company operates over 4,500 fiber route miles, four carrier-neutral data centers totaling 100,000+ square feet, and 55+ fixed wireless tower sites. 123NET also founded and operates the Detroit Internet Exchange (DET-iX) and Grand Rapids Internet Exchange (GRR-i...
Details
VenSearch Intelligence
Ideal Customer
- 123NET serves a wide range from small businesses to Fortune 500 enterprises, with dedicated service tiers for SMB, mid-market, and enterprise segments.
- Its sweet spot appears to be Michigan-based multi-location businesses that require SLA-backed dedicated internet, colocation, or voice services and cannot afford the downtime risks associated with best-effort cable or DSL providers.
Key Differentiators
- 123NET's primary differentiator is its ownership of Michigan's largest independent fiber network combined with operating the Detroit Internet Exchange (DET-iX) — one of the largest fee-free internet exchanges in North America — directly within its flagship Southfield data center, enabling clients to reduce network costs by up to 70% compared to traditional colocation.
- Its carrier-neutral, open-access infrastructure philosophy and Michigan-only focus allow it to offer deeply localized service with Michigan-based NOC support, a strong SLA (99.99% uptime), and no data caps.
Industries Served
- 123NET serves a broad range of industries including healthcare (e.g., Henry Ford Health Systems, Critical Signal Technologies), automotive (Ford Motor Company, General Motors, Stellantis), higher education (Baker College, University of Michigan), government and municipalities, financial services, construction, and technology companies.
- It maintains dedicated landing pages and tailored service bundles for healthcare, education, and government verticals.
Service Coverage
- 123NET operates exclusively within the state of Michigan, serving as a regional ISP and telecommunications provider.
- Its owned fiber network spans over 4,500 route miles across the state, with fixed wireless coverage extending across 55+ tower sites serving over 35 cities including Detroit, Grand Rapids, Ann Arbor, Flint, Auburn Hills, and Farmington Hills.
Partnerships
- 123NET has a formal agent/channel partner program that supports telecom agents, VARs, IT solution providers, systems integrators, and MSPs with dedicated channel managers, engineers, support teams, and a commissions portal.
- Third-party technology service distributors (TSDs) such as ACS Cloud Partners operate as master agents for 123NET's full service portfolio.
Company Size & Ownership
- 123NET was founded on March 5, 1995, and employs approximately 350–400 people across its Michigan operations.
- Revenue estimates vary by source, with figures ranging from approximately $63M (ZoomInfo) to $182M (Latka, 2025), reflecting significant growth over its 30-year history.
Compliance & Certifications
- All four of 123NET's data centers are audited to maintain SSAE-18 SOC 2 Type II and SOC 3 compliance, as well as HIPAA and PCI-DSS compliance.
- These certifications apply across its Detroit-area and Grand Rapids facilities and are designed to support customers in regulated industries including healthcare and financial services.
Compiled from public sources by VenSearch · Last researched September 1, 2026
Offerings
26 offeringsA/B Power
123NET offers diverse A and B-side power solutions as a colocation add-on service, including separate PDUs, panels, transformers, and generators that can be customized to meet individual customer requirements. This dual-path power configuration enhances redundancy and uptime for colocation customers. AC/DC power options range from 120V/208V three-phase with up to 60 KW per rack available.
Business Dedicated Fiber Internet
123NET provides dedicated fiber internet service specifically for business customers, distinct from its enterprise-tier offering. The service is delivered over 123NET's owned fiber network with a 100% uptime guarantee, no data caps, and symmetrical speeds. It is backed by an SLA guaranteeing 99.99% availability.
Business Fixed Wireless Internet
123NET's Fixed Wireless internet service for business customers provides redundant, symmetrical connectivity using 55+ tower sites across Michigan. Deployment can be completed within 7-14 business days. The service is backed by a service level agreement.
Cloud Connect
123NET Cloud Connect provides dedicated, point-to-point private connections between a customer's infrastructure and leading cloud service providers including AWS, Microsoft Azure, Google Cloud Platform, Salesforce, Oracle Cloud, IBM Cloud, Alibaba Cloud, and others. The service bypasses the public internet to improve security, speed, and reliability of cloud-based applications. It supports scalable bandwidth through a software-defined switching fabric portal and enables multi-cloud deployments.
Community Solutions - Internet-as-an-Amenity
123NET offers community internet solutions under an Internet-as-an-Amenity model, providing community-wide broadband connectivity. The company partners with municipalities, governments, and residential communities to deliver shared internet infrastructure. An example is the Allegan County partnership providing internet access to over 12,000 residents with over 1,000 miles of fiber built in rural areas.
Contact Center as a Service (CCaaS)
123NET's Contact Center as a Service (CCaaS) is designed for customer-facing teams and integrates with the UCaaS platform to handle inbound and outbound interactions via voice, email, web chat, social messaging, and SMS from a single interface. Features include intelligent routing, call queuing, skills-based routing, workforce management, built-in CRM integrations, supervisor monitoring functions, wallboards, and automated outbound dialing. It enables teams to manage fluctuating call volumes and deliver improved customer experiences without replacing existing phone systems.
Cross Connects
123NET offers cross connect services within its data centers that enable cost-effective physical connectivity between colocation customers and separate carriers, internet providers, other businesses, or the Detroit Internet Exchange. Cross connects reduce the cost and complexity of accessing multiple providers from within the data center. This is offered as an add-on colocation service.
Dark Fiber - Private Fiber Networks
123NET offers dark fiber services providing private fiber network connectivity. This service gives businesses dedicated, unlit fiber strands over which they can run their own networking equipment and protocols. It is targeted at enterprises requiring private, high-capacity fiber infrastructure.
Data Center Colocation
123NET operates four carrier-neutral data centers in Michigan totaling over 100,000 square feet, offering colocation options including half and full rack cabinets, secure cages, and dedicated private suites for primary, secondary, and disaster recovery use. All facilities are SOC 2 Type II and SOC 3 compliant, with HIPAA and PCI-DSS compliance support, 100% power uptime guaranteed via 2(N+1) redundancy, and access to 22+ onsite carriers. Locations include Detroit (DC1, 80,000 sq ft), Southfield NW (DC2, 8,000 sq ft), Southfield W (DC3, 8,000 sq ft), and Grand Rapids/Byron Center (DC4, 3,500 sq ft).
DDoS Protection
123NET provides DDoS protection featuring real-time monitoring and mitigation of distributed denial-of-service attacks. The service is offered to both enterprise and business customers. It is listed as a distinct security offering on 123NET's service menu.
DET-iX - Detroit Internet Exchange Point
123NET founded and operates the Detroit Internet Exchange (DET-iX), a major global peering hub located at 123NET's headquarters data center in Southfield, Michigan. The exchange provides access to 75+ members and handles 450 Gbps peak traffic capacity. It is expected to maintain a growth rate of 25-30 percent annually, providing speed and cost benefits to clients.
Disaster Recovery Colocation
123NET offers disaster recovery spaces within its data centers in private or shared configurations, each with connectivity and added security options. These spaces support business continuity plans by providing geographically diverse backup infrastructure, including geodiversity between Southfield and Grand Rapids facilities. The service safeguards critical data and systems during unexpected outages.
E-LAN Ethernet Services
123NET offers E-LAN ethernet services as part of its enterprise ethernet service portfolio. E-LAN provides multipoint-to-multipoint ethernet connectivity for businesses. It is listed as a distinct ethernet service offering separate from E-Line services.
E-Line Ethernet Services
123NET offers E-Line ethernet services as part of its enterprise ethernet service portfolio. E-Line is a point-to-point ethernet connection service for businesses. It is listed as a distinct ethernet service offering separate from E-LAN services.
Enterprise Dedicated Fiber Internet
123NET provides dedicated fiber internet service to enterprise businesses over its owned fiber network spanning over 4,500 route miles across Michigan. The service includes a 100% uptime guarantee, no data caps, and symmetrical bandwidth with 1 Tbps upstream capacity. It is backed by a service level agreement guaranteeing 99.99% availability and 0.1% or less packet loss.
Enterprise Fixed Wireless Internet
123NET's Fixed Wireless internet service for enterprises provides redundant, symmetrical download and upload speeds using a network of 55+ tower sites across Michigan. The service can be deployed within 7-14 business days and supports speeds up to 10 Gbps. It is backed by a service level agreement and can serve as a primary, temporary, or rapid-deployment connection.
GRR-iX - Grand Rapids Internet Exchange Point
123NET operates the Grand Rapids Internet Exchange Point (GRR-iX) serving the West Michigan region. It is listed as a distinct internet exchange offering alongside the Detroit Internet Exchange. The exchange provides peering connectivity for carriers and businesses in the Grand Rapids area.
IP Failover
123NET offers IP Failover as a seamless internet failover service for business customers. This service provides automatic failover to maintain internet connectivity in the event of a primary connection outage. It is listed as a distinct business service offering.
Managed Firewall
123NET's Managed Firewall service uses Cisco Meraki technology to monitor and control incoming and outgoing network traffic, blocking malicious activities including harmful programs and viruses. Features include dynamic path selection, policy-based routing, dual-active VPN uplinks with load balancing, and a web-driven management control panel. The service is available for single or multi-site business deployments and provides round-the-clock protection.
MPLS - Multiprotocol Label Switching
123NET provides MPLS (Multiprotocol Label Switching) networking services for enterprise customers. MPLS enables efficient, high-performance routing of network traffic across 123NET's network infrastructure. It is offered as a distinct wide area network connectivity option for multi-site business deployments.
SD-WAN - Software-Defined Wide Area Network
123NET's SD-WAN is a software-based solution that manages network connectivity across multiple sites, optimizing bandwidth usage and reducing operational costs. It features policy-based application prioritization, traffic segmentation for data isolation, centralized orchestration with real-time analytics, and zero-touch provisioning. The service supports connection via 123NET's fiber or fixed wireless networks and can integrate with existing network infrastructure.
Small Business Fiber Internet
123NET offers a shared, business-grade fiber internet product specifically for small businesses. This is a distinct, lower-tier fiber product separate from the dedicated fiber internet service offered to larger enterprises and businesses. It provides small businesses access to 123NET's fiber network at a shared bandwidth tier.
Smart Hands PLUS
123NET's Smart Hands PLUS service provides 24/7/365 on-site NOC technicians at its data center facilities to perform remote management, monitoring, and troubleshooting on behalf of colocation customers. This add-on service minimizes customer downtime and frees customer personnel from hands-on data center tasks. It is available as an add-on to colocation services.
Unified Communications
123NET's Unified Communications as a Service (UCaaS) platform, delivered in partnership with Intermedia, integrates voice, video, messaging, and meetings into a single cloud-based system accessible from desktop, mobile, or browser. It offers four plan tiers (Express, Essentials, Pro, Enterprise) with features including auto attendant, call recording, voicemail transcription, AI assistant, and integrations with Salesforce, Microsoft Teams, G-Suite, Slack, Zendesk, and other CRM tools. The platform includes Triple Guard Security for end-to-end encrypted communications and is supported by 123NET's Michigan-based engineering and customer care teams.
Voice - Hosted IP PBX, SIP Trunking, MS Teams Direct Routing, T1/PRI Services
123NET offers a suite of enterprise voice services including Hosted IP PBX, SIP Trunking, Microsoft Teams Direct Routing, and T1/PRI services. These services allow employees to answer business calls using mobile devices from anywhere. The offering is available for both enterprise and business customers.
Wavelengths - High Capacity Direct Optical Connections
123NET offers Wavelength services providing high-capacity direct optical connections for enterprise customers. This service delivers dedicated optical wavelength capacity over 123NET's fiber network for businesses requiring very high bandwidth. It is listed as a distinct enterprise network offering separate from other ethernet and fiber services.
Considering 123NET?
Our team will work with you to determine if 123NET is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.