1440
Procurement partnerAbout
1440 is a Salesforce-native software company that provides an omnichannel customer engagement suite for enterprise brands. Their platform unifies messaging, translation, reputation management, and commerce order management into a single Salesforce-native environment. Founded in 2020 through the merger of three companies, 1440 uses AI and automation to help businesses streamline customer service, reduce manual back-office tasks, and engage customers across channels like Instagram, WhatsApp, TikTo...
Details
VenSearch Intelligence
Ideal Customer
- 1440 explicitly positions its products for both SMB and enterprise Salesforce customers, with particular strength among mid-market to large enterprise brands that operate across multiple channels, geographies, or languages.
- Its sweet spot is consumer-facing companies — especially those in retail, CPG, and eCommerce — that are already invested in Salesforce Service Cloud, Commerce Cloud, or Marketing Cloud and need to extend those platforms with messaging, translation, review management, or order/fulfillment capabilities.
Key Differentiators
- 1440's primary differentiator is that its entire product suite is 100% native to Salesforce — no middleware, no external databases, no data leaving the Salesforce environment — which it claims provides superior security, real-time data accuracy, faster reporting, and simpler administration compared to third-party integrations.
- As one of Salesforce's oldest ISV partners with over 75 combined years of Salesforce experience on its team, 1440 positions itself as the only vendor offering a unified omnichannel suite (messaging, translation, reputation, and commerce) built exclusively on Salesforce.
Industries Served
- 1440 serves a broad range of industries, with particularly strong traction in retail, consumer goods, eCommerce, manufacturing, automotive, hospitality, travel, healthcare, and financial services.
- Its customer roster includes major consumer packaged goods companies (Kraft-Heinz, Conagra, Hormel), personal care brands (Estee Lauder, Colgate, Reckitt), and industrial/home brands (Lutron, Broan, Zwilling).
Service Coverage
- 1440 operates as a global platform, serving enterprise brands worldwide through its 100% Salesforce-native suite of products.
- Its Translation Studio supports over 100 languages, enabling businesses to serve customers across international markets without leaving the Salesforce environment.
Partnerships
- 1440 holds a deep and long-standing partnership with Salesforce as one of its oldest ISV partners (since 2009), with all products listed on the Salesforce AppExchange.
- It is also an official Apple Messages for Business Managed Service Provider (MSP) and a Google partner for RCS for Business delivered through Salesforce BYOC Messaging.
Company Size & Ownership
- 1440 was founded in 2009 by Jon Jessup (a Princeton-educated former Oracle engineer) as Cloud Conversion, and the current 1440 brand was formed in 2020 when Cloud Conversion, Reputation Studio, and Translation Studio merged under one umbrella.
- The company is a small, privately held firm with an estimated 11–50 employees (LinkedIn lists the range at 11–50, with some sources citing approximately 25) and estimated annual revenue around $5 million.
Compliance & Certifications
- 1440's primary compliance posture is built around its 100% Salesforce-native architecture, meaning customer data never leaves the Salesforce platform, which itself holds rigorous certifications including SOC 2, ISO 27001, PCI DSS, and GDPR compliance.
- The company explicitly emphasizes that being native to Salesforce provides inherited security and regulatory compliance benefits without requiring external data transfer or middleware.
Compiled from public sources by VenSearch · Last researched September 3, 2026
Offerings
5 offerings1440 Mobile App
The 1440 Mobile App allows agents to manage Salesforce Messaging and Omni-Channel conversations in real time from a mobile device, available on iOS and Android. It is designed for teams working in-store, in the field, or on the go, keeping agents connected and responsive to customer messages. The app syncs seamlessly with Salesforce Messaging and Omni-Channel upon setup.
Commerce Studio
Commerce Studio brings order and fulfillment conversations into Salesforce, coordinating inventory, shipping, and post-purchase support across leading commerce platforms. Originally founded as Cloud Conversion, it automates manual tasks like inventory tracking, shipping, and logistics, and resolves siloed customer communications across online marketplaces. It offers over 100 integrations to increase operational efficiency in customer service, order management, and inventory planning.
Messaging Studio
Messaging Studio activates Salesforce as an AI-powered messaging hub, enabling businesses to manage conversations across Instagram, TikTok, Google RCS, and WhatsApp from a single agent workspace. It supports Bring Your Own Carrier (BYOC) messaging and includes AI agents for context-aware routing, translation, and automation. Agents can use features like buttons, maps, scheduling, and auto-translation built directly into Salesforce.
Reputation Studio
Reputation Studio consolidates customer feedback and reviews from sources including Google, Bazaarvoice, and app stores directly inside Salesforce. It uses industry-leading Natural Language Processing (NLP) and AI for sentiment analysis to surface actionable insights and routes reviews to the right teams for real-time response. The product enables businesses to capture and act on the voice of the customer from a single platform.
Translation Studio
Translation Studio delivers real-time translation for Salesforce cases, knowledge articles, emails, and chats across 100+ languages, fully native to Salesforce. It is designed to eliminate language barriers for global businesses and can be installed directly in any Salesforce environment to translate any object into any language in seconds. The tool is described as simple and accurate, automating translation workflows without requiring external systems.
Considering 1440?
Our team will work with you to determine if 1440 is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.