3CLogic
Procurement partnerAbout
3CLogic is an AI-powered Contact Center as a Service (CCaaS) platform provider that integrates voice, AI, and automation capabilities directly into leading CRM and service management platforms such as ServiceNow, SAP, Salesforce, and Microsoft Dynamics. Founded in 2012 and built on Amazon Web Services, the company offers patented cloud contact center solutions including Voice AI agents, real-time transcription, conversational AI, IVR, CTI, SMS engagement, and speech analytics. 3CLogic serves Glo...
Details
VenSearch Intelligence
Ideal Customer
- 3CLogic's sweet spot is large enterprises, typically with 1,000 or more employees and often 5,000+, that have a significant existing investment in ServiceNow, SAP, Salesforce, or Microsoft Dynamics.
- The ideal customer is a Global 2000 or Fortune 500 organization seeking to add AI-powered voice and contact center capabilities natively within their existing CRM or service management platform, rather than deploying a standalone contact center stack.
Key Differentiators
- 3CLogic's primary differentiator is its deep, native integration with ServiceNow — positioning itself as the only CCaaS platform purpose-built to live within ServiceNow's ITSM, CSM, and HR workflows rather than alongside them, avoiding duplicate capabilities and the 'swivel chair' problem for agents.
- The company self-describes its model as a 'platform-enhancing blade' strategy — adding AI-powered voice and SMS to existing systems of record rather than replacing them — which it contrasts against traditional standalone contact center platforms.
Industries Served
- 3CLogic serves a broad range of enterprise industries including healthcare and life sciences, financial services and insurance, retail and hospitality, manufacturing, higher education, government and public sector, travel, non-profit, and managed service providers.
- The company has announced specific integrations for ServiceNow's Healthcare and Life Sciences Service Management module, and its ServiceNow partner profile self-declares focus on education and government verticals.
Service Coverage
- 3CLogic operates globally, with its headquarters in Rockville, Maryland and employees across five continents (North America, South America, EMEA, and APAC).
- The platform supports multinational enterprises in over 30 languages and dialects, with deployments spanning Global 2000 companies in the United States, Europe, Asia-Pacific, and beyond.
Partnerships
- 3CLogic's most significant technology partnership is with ServiceNow, where it holds the distinction of being the first and only CCaaS provider to achieve ServiceNow Elite Advanced Platform Build Partner status — the highest tier for contact center providers in the ServiceNow ecosystem.
- The company is also a certified SAP Technology Partner with solutions listed on the SAP Store, integrating with SAP CRM Sales and SAP Service Cloud, and is available on Microsoft AppSource for Dynamics integrations.
Company Size & Ownership
- 3CLogic was founded in 2005 by Denis Seynhaeve, Raj Sharma, and Sirish Bajpai, and is headquartered in Rockville, Maryland with approximately 166–183 employees as of 2024–2025.
- Estimated annual revenue is approximately $14.5M ARR (per 2023 estimates), with ZoomInfo citing a figure closer to $25M; the company reported over 30% revenue growth in 2024 driven by ServiceNow customer adoption.
Compliance & Certifications
- 3CLogic holds SOC 2 Type 1 and Type 2 attestations, ISO 27001:2022 certification, ISO 27701 certification (privacy information management), HIPAA compliance, HECVAT certification, and is PCI DSS compliant and GDPR compliant.
- The ISO 27701 certification — achieved in March 2025 — is an extension of ISO 27001 and represents the first international standard for privacy information management systems, demonstrating compliance with stringent global privacy regulations including GDPR.
Compiled from public sources by VenSearch · Last researched September 2, 2026
Offerings
15 offerings3CLogic Avaya Connector
A CTI connector that integrates 3CLogic's contact center capabilities with Avaya systems, enabling agents to manage voice interactions within their existing Avaya environment. It serves as a first step toward contact center enabling the solutions agents already use.
3CLogic Cisco Connector
A CTI connector that integrates 3CLogic's contact center capabilities with Cisco systems, enabling agents to manage voice interactions within their existing Cisco environment. It serves as a first step toward contact center enabling the solutions agents already use.
3CLogic Genesys Connector
A CTI connector that integrates 3CLogic's contact center capabilities with Genesys systems, enabling agents to manage voice interactions within their existing Genesys environment. It serves as a first step toward contact center enabling the solutions agents already use.
3CLogic Hybrid Cloud
A hybrid cloud deployment option that complements an organization's existing on-premise infrastructure with AI-powered cloud contact center capabilities, avoiding a full rip-and-replace migration. It leverages local SIP infrastructure alongside cloud benefits for flexibility and scalability.
3CLogic Total Cloud
A fully cloud-hosted contact center platform built on Amazon Web Services, designed for enterprises requiring a complete cloud migration. It provides a modern microservices-based architecture with flexible, AI-agnostic capabilities, frictionless updates, and a global footprint to support IT, Employee Services, Sales, and Customer Support.
Computer Telephony Integration (CTI)
A CTI solution that allows agents to manage all voice interactions directly within existing CRM or service management platforms such as ServiceNow, SAP, Salesforce, or Microsoft Dynamics, eliminating the need to switch between multiple screens. Features include automatic screen pops that surface relevant caller data, remote work enablement via a browser-based interface, and post-call automation including AI-powered call transcriptions and GenAI auto-summarizations.
Conversational AI
An AI capability built on Natural Language Processing and machine learning that enables voice self-service and live agent assistance within the contact center. It supports intelligent self-service for common inquiries such as password resets and ticket status checks, powers natural-sounding IVR flows, provides multi-language support across 30-plus languages, and can automatically trigger SMS messages during self-service sessions based on customer needs.
Intelligent Interactions (IVR) / Interaction Flow Designer
A low-code/no-code IVR designer that enables organizations to build, deploy, and manage advanced call flow interactions using drag-and-drop elements, incorporating native text-to-speech, speech-to-text, Natural Language Understanding, SMS, and CRM data variables. Features include AI-powered self-service for call deflection, skill-based smart routing to match customers with the most qualified agents, dynamic queues that automatically adjust wait experiences, and IVR flow analytics to identify bottlenecks.
Multimodal AI Agents
AI agents that can simultaneously process both spoken language and typed text inputs, allowing customers to speak naturally while providing precise data via SMS, WhatsApp, or other digital channels without breaking the conversational flow. The solution is designed to eliminate transcription inaccuracies for alphanumeric data, reduce cognitive load through visual decision-making, and lower Average Handle Time by enabling AI agents to process voice intent and digital inputs concurrently.
Real-Time Transcription
A feature that immediately converts spoken conversations between agents and customers into timestamped text transcripts, streamed live during interactions and stored directly in ServiceNow as part of the case or incident record. It supports 30-plus languages and dialects, includes configurable auto-redaction of sensitive data such as SSN and payment details, performs live sentiment analysis, and provides real-time ServiceNow knowledge base recommendations to agents during calls.
Reporting & Dashboards
Real-time and historical reporting dashboards that provide contact center supervisors and managers with visibility into performance metrics, interaction trends, automated alerts, and AI-powered analytics. The solution is designed to empower teams to make faster, smarter decisions based on live and aggregated contact center data.
Secure Payment Processing
A PCI DSS-compliant payment processing solution for contact centers that allows agents and self-service systems to securely capture credit card and ACH payments across voice, IVR self-service, and SMS channels. It is designed as a CTI-native offering so agents can interact and assist customers throughout the payment process within a single workspace, reducing risk without requiring agents to handle raw card data.
SMS Engagement
An SMS capability that enables contact centers to conduct click-to-text outreach, automated notifications and reminders, post-interaction survey collection, and two-way SMS conversations, all integrated natively with CRM and service management platforms such as ServiceNow, SAP, Salesforce, and Microsoft Dynamics. For ServiceNow users, incoming SMS requests can be routed to the most qualified agent via ServiceNow's Advanced Work Assignment with automated screen pops.
Speech Analytics & AI Coaching
An AI-powered analytics capability that analyzes customer interactions through speech analytics to provide real-time insights, sentiment analysis, automated quality assurance scoring, and agent coaching recommendations. The solution is referenced as a core platform capability enabling supervisors to monitor performance and drive continuous agent improvement.
Voice AI Hub
A centralized, no-code platform built natively for ServiceNow that enables businesses to design, deploy, and manage AI-powered voice agents for both inbound and outbound interactions. It features customizable agent personalities and guardrails, REST API and webhook integrations for real-world action execution, a knowledge base upload capability, a playground testing environment, conversation threading for context preservation, and built-in sentiment analysis and analytics.
Considering 3CLogic?
Our team will work with you to determine if 3CLogic is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.