Accelecom
Procurement partnerAbout
Accelecom is a fiber-optic network and connectivity services provider operating in the Southeast United States, focused on closing the digital divide. The company offers dark fiber, ethernet, dedicated internet access, managed networking services, and voice solutions to healthcare, government, education, manufacturing, and carrier customers. With offices in Kentucky and Georgia, Accelecom provides both infrastructure and managed services with a regional reach and local support model.
Details
VenSearch Intelligence
Ideal Customer
- Accelecom's sweet spot is mid-to-large enterprises, public sector entities, and institutional customers located in the Southeastern United States — particularly those in underserved or rural markets where Tier 1 national carriers offer limited or no competitive fiber options.
- Vertically, the highest-value customers are healthcare systems (hospitals, FQHCs, rural clinics), higher education institutions, county and city governments, and regional ISPs or municipal broadband providers seeking wholesale middle-mile transport.
Key Differentiators
- Accelecom's primary differentiator is its unique position as the wholesale commercialization arm of the KentuckyWired network — the only statewide open-access fiber network in the US reaching all 120 counties — giving it a structural infrastructure advantage over competitors in Kentucky that cannot be replicated.
- In Georgia, the GPW acquisition similarly positioned it as the largest middle-mile operator in the state and the backbone of the Board of Regents' PeachNet network.
Industries Served
- Accelecom explicitly targets healthcare, education, government, enterprise, agriculture, and carriers/wholesale as its primary verticals.
- In healthcare, it has signed deals with UK HealthCare, Pikeville Medical Center, 5+ major hospitals, and 80+ Federally Qualified Health Centers and county health departments through the Kentucky Primary Care Association.
Service Coverage
- Accelecom is a regional fiber network provider focused primarily on the Southeastern United States, with its two core footprints in Kentucky and Georgia.
- In Kentucky, Accelecom leverages dark fiber from the KentuckyWired middle-mile network, which connects all 120 counties and provides commercial access to 100G symmetrical data services, making it effectively a statewide ISP.
Partnerships
- Accelecom's most prominent technology partnership is with Fujitsu Network Communications, which served as network systems integrator and technology supply partner for the rollout of Accelecom's Kentucky broadband network, deploying optical transport equipment including 1FINITY T300 transport blades and Virtuora SDN management software.
- For its wireless and last-mile connectivity, Accelecom has partnered with Rajant Corporation, deploying Rajant's Kinetic Mesh wireless networks for public Wi-Fi, emergency communications, and rural last-mile solutions across Kentucky.
Company Size & Ownership
- Accelecom was founded approximately 2020–2022 (sources vary slightly, with PitchBook citing 2021 and ZoomInfo/Datanyze citing 2022), operating as OpenFiber Kentucky d/b/a Accelecom as part of the public-private KentuckyWired project.
- Employee counts across aggregator sources range from 51 to 200, with ZoomInfo and LinkedIn indicating 51–200 employees and PitchBook estimating 71.
Compliance & Certifications
- No publicly documented SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 certifications were found for Accelecom in available sources.
- The company does market its SD-WAN and Wireless Backup services as incorporating Fortinet security technology, which Accelecom notes is ranked highest in Gartner's Magic Quadrant, suggesting it relies on Fortinet's certified security stack for those managed offerings rather than holding its own standalone security certifications.
Compiled from public sources by VenSearch · Last researched September 3, 2026
Offerings
13 offeringsCCaaS
Accelecom's CCaaS is a cloud-based Contact Center as a Service platform featuring intelligent skills-based routing, omni-channel queues, real-time supervisor dashboards, custom IVR and call flows, and advanced reporting. It is available in Silver, Gold, and Platinum tiers, scaling from essential agent tools to full workforce scheduling, CRM integration, and AI-driven transcription and sentiment analysis. The platform is designed to manage and elevate customer experience operations.
Cyber Security
Accelecom lists Cyber Security as a distinct service offering within its portfolio of network and managed services. It is presented as a standalone service alongside managed services and voice solutions. Further details about specific cybersecurity products or features are not elaborated on the pages reviewed.
Dark Fiber
Accelecom provides dark fiber infrastructure services as part of its fiber-optic network offerings. This service is listed as a core connectivity solution available to businesses and carriers in the Southeast. It is designed to support high-capacity, scalable network needs.
Dedicated Internet Access
Accelecom provides Dedicated Internet Access as a symmetrical high-speed fiber internet solution for businesses and institutions. It is listed as a distinct service alongside ethernet and dark fiber offerings. Target markets include healthcare, education, enterprise, government, and carriers.
Ethernet
Accelecom offers Ethernet services as a symmetrical high-speed, high-capacity fiber-based solution for healthcare, education, enterprise, agriculture, government, and carrier customers. It is positioned as a core connectivity service within the company's portfolio. The service is designed to modernize business operations through reliable fiber connectivity.
Managed Firewall
Accelecom's Managed Firewall service deploys and manages a robust firewall solution to protect customer networks from cyber threats, unauthorized access, and data breaches. Firewall experts monitor and update the system to address security vulnerabilities and keep sensitive data secure at all times. The service provides comprehensive network protection with continuous management.
Managed Router
The Managed Router service provides and maintains enterprise-grade routers configured to the customer's specific requirements, with 24/7 monitoring and optimization. Accelecom handles firmware updates and offers continuous support to keep the network running smoothly. The service includes advanced security, Quality of Service (QoS), and VPN capabilities.
Managed WiFi
Accelecom's Managed Wi-Fi service provides comprehensive wireless connectivity for both indoor and outdoor business environments, including offices, retail locations, and public areas. The company's expert team designs, deploys, and manages tailored Wi-Fi networks featuring high-performance access points, seamless roaming, and guest access controls. The service is fully managed to keep employees, customers, and visitors connected.
SDWAN
Accelecom's SD-WAN solution delivers intelligent, high-performance connectivity with features including dynamic Quality of Service (QoS), proactive bandwidth monitoring, and intelligent load balancing for superior application performance and seamless multi-point connectivity. An intuitive dashboard provides real-time network insights and management capabilities. The solution is designed for enterprise customers facing evolving network demands.
Technical Support
Accelecom provides technical support services through a dedicated support team accessible by phone at (888) 349-9933. Customers can also access a self-service portal to manage accounts, pay bills, and submit support requests, and can report network outages through an online form. The support team is committed to providing prompt and efficient assistance.
VoiceCloud
VoiceCloud is Accelecom's full-stack cloud-based business phone platform that supports hosted voice seats, mobility and video applications, SIP trunking, and business lines, all delivered over Accelecom's carrier-grade fiber network. The service includes crystal-clear voice and video calls, conferencing, texting, and unified communications. It is scalable, cost-effective, and can be mixed and matched to fit how each business operates.
Wavelength
Wavelength is a fiber-based connectivity service offered by Accelecom as part of its suite of network solutions. It is listed alongside dark fiber and ethernet as a distinct service offering for businesses and carriers. Specific technical details are not elaborated on the services page.
Wireless Backup
Accelecom's Wireless Backup service is integrated with its SD-WAN offering and provides automatic wireless WAN failover in the event of a primary link failure to eliminate downtime. The solution uses Fortinet security, ranked highest in Gartner's Magic Quadrant, to deliver robust protection alongside reliable backup connectivity. It is designed to ensure business continuity and uninterrupted service.
Considering Accelecom?
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