Access One Inc.
Procurement partnerAbout
Access One Inc. is a Chicago-based managed IT services provider that delivers managed IT, cybersecurity, cloud services, and voice and data solutions to small and medium-sized businesses. Founded over 30 years ago, the company provides proactive monitoring, help desk support, network management, and strategic IT planning. Access One is a ten-time Stevie Award winner for customer service and has completed a SOC 2 Type 1 examination.
Details
VenSearch Intelligence
Ideal Customer
- Access One's sweet spot is the small-to-midsize business (SMB) market, explicitly noted by outside sources as their primary focus and reflected in their tiered Managed IT packages priced per workstation starting at $39/month.
- Their CRN MSP 500 recognition placed them in the 'Pioneer 250' category, which CRN defines as companies largely focused on the SMB market.
Key Differentiators
- Access One's primary differentiator is its intense focus on client service quality, backed by being a ten-time winner of the Stevie Award for Front-Line Customer Service, a BBB Torch Award for Marketplace Ethics winner, and a Net Promoter Score in the top 5% of their industry, with a reported CSAT of 96.1%.
- They position themselves as a single-source vendor capable of bundling managed IT, cybersecurity, UCaaS, voice, and internet connectivity — reducing billing complexity and vendor sprawl for clients.
Industries Served
- Access One serves a broad range of small and mid-sized businesses across general commercial sectors without heavily publicizing industry-specific verticals.
- Based on publicly available client reviews and service descriptions, they support professional services firms (legal, consulting), nonprofits, and general business clients in the Chicago metro and beyond.
Service Coverage
- Access One Inc. is headquartered in Chicago, IL, and operates as a US-based managed services provider with nationwide reach.
- Their service area page explicitly lists all 50 US states, and they market to businesses ranging from single-location companies to multi-state organizations.
Partnerships
- Access One maintains technology partnerships with VMware, Amazon (AWS), Cisco, ConnectWise, Datto, Microsoft (365 and Teams), HP Poly (formerly Polycom), Intermedia, and Alianza/Metaswitch for UCaaS and phone systems, and KnowBe4 for security awareness training.
- On the channel side, Access One actively participates in master agent ecosystems including Intelisys and Sandler Partners, attending their national summits as an exhibiting supplier, and operates its own channel partner program with a dedicated Head of Channel Sales and agent portal.
Company Size & Ownership
- Access One was founded on March 1, 1993 by Mark Jozwiak, with Brian Barkley joining shortly after as co-founder and current CEO.
- The company has approximately 100–154 employees based on data from PitchBook, LinkedIn, and third-party sources, with one source citing a team of roughly 130 professionals serving over 1,000 clients nationwide.
Compliance & Certifications
- Access One has completed both SOC 2 Type 1 and SOC 2 Type 2 examinations, which they highlight as key trust indicators for prospective clients.
- Their GRC service offering includes alignment with NIST and CIS frameworks, third-party risk management, and assistance maintaining cyber insurance compliance.
Compiled from public sources by VenSearch · Last researched September 3, 2026
Offerings
42 offeringsAdvanced Endpoint Protection
AI-powered endpoint protection using solutions such as SentinelOne to stop malware, ransomware, and exploits on client devices. This service is part of Access One's cybersecurity offerings and is included in Managed IT packages as Managed Detection and Response.
Analog Line POTS Replacement Solution
A replacement solution for legacy copper POTS (Plain Old Telephone Service) lines that support critical systems like fire alarms, elevator phones, fax machines, and security infrastructure. Access One provides modern alternatives to migrate businesses away from traditional analog lines.
Asset Management
Real-time monitoring of client devices with software update management and security tools to protect the business from threats. This service helps businesses maintain visibility and control over their hardware and software assets.
Business Continuity / Disaster Recovery
Cloud-based business continuity and disaster recovery solutions designed to ensure uninterrupted performance for critical business applications. This service helps clients recover from outages, cyberattacks, or other disruptions with minimal downtime.
Business Internet — Dedicated Fiber
Enterprise-grade dedicated fiber internet connectivity with guaranteed SLAs and symmetrical upload and download speeds. Designed for mission-critical operations requiring consistent performance, maximum reliability, and a direct connection with no shared bandwidth.
Business Internet — Shared Fiber and Broadband
A cost-effective business internet option providing reliable connectivity with options for symmetrical speeds and flexible terms. Suited for growing businesses that need strong performance without the premium cost of dedicated fiber service.
Business Internet — Wireless and Low Earth Orbit (LEO)
Wireless internet solutions including Fixed Wireless and Low Earth Orbit (LEO) satellite connectivity for businesses in hard-to-reach locations or those needing backup connectivity. Costs are comparable to broadband with rapid deployment timelines.
Channel Partner Program
Access One offers a channel partner program allowing agents and resellers to sell Access One's products and services. Partners can access an agent portal and receive support for selling managed IT, voice, internet, and cybersecurity solutions to their own clients.
Cloud Phone Systems with Physical Phones
Cloud-hosted business phone systems that use the internet instead of traditional lines, supporting physical desk phones from HP Poly (formerly Polycom) as well as softphone apps on smartphones. Access One handles setup, integration, and ongoing support, providing crystal-clear call quality and predictable monthly costs.
Cloud Services
Access One delivers a range of cloud computing services including UCaaS, Microsoft 365 and Office 365 migration and management, Infrastructure as a Service (IaaS), Business Continuity/Disaster Recovery, and productivity monitoring. Cloud services are designed to reduce capital expenditures, increase scalability, and improve business flexibility.
Contact Center as a Service (CCaaS) — Ascend
A cloud-based omnichannel contact center solution called Ascend that unifies phone, voice, SMS text messages, webchat, and email into one platform. Includes AI tools for call summarization, transcription, voicemail transcription, call scoring, and redaction, plus supervisor tools for monitoring agent activity and real-time performance metrics.
Cybersecurity Assessments
Comprehensive assessments designed to identify security risks, compliance gaps, and improvement opportunities within a client's IT environment. Assessments include annual risk evaluations aligned with NIST, CSF, or CIS v8 frameworks, producing a roadmap and risk report.
Cybersecurity Services
A comprehensive suite of cybersecurity services covering risk and compliance, detection and response, leadership and strategy, and policy and awareness. Access One has completed a SOC 2 Type 1 examination and partners with tools such as SentinelOne, Blackpoint, Duo, Cynomi, and Cisco Umbrella to deliver layered protection for businesses.
Dark Web Monitoring
A monitoring service that scans the dark web to determine if a client's credentials or sensitive business data have been exposed. Listed as both a cybersecurity service and a cloud service offering by Access One.
Data Center Colocation
Data center colocation services listed as part of Access One's voice and data offerings, providing businesses with physical space and infrastructure to house their servers and networking equipment in a secure, managed data center environment.
Dedicated Internet Access
Dedicated Internet Access is listed as a distinct voice and data service within Access One's service catalog. It provides businesses with a dedicated, enterprise-grade internet connection separate from shared broadband options.
Governance, Risk, and Compliance (GRC)
A cybersecurity service focused on aligning businesses with NIST and CIS frameworks, managing third-party risks, and maintaining compliance with cyber insurance requirements. GRC services help businesses identify compliance gaps and build a structured risk management program.
Identity and Access Management
Tools and services to secure user logins and enforce multi-factor authentication (MFA) across client environments, using solutions such as Duo and Keeper Security. This service helps prevent unauthorized access to business systems and data.
Incident Response Planning
Custom written incident response policies and procedures along with tabletop exercise testing to ensure client teams are prepared to respond to a cybersecurity incident. Advisory support is also available in the event an actual incident occurs.
Infrastructure as a Service (IaaS)
Flexible infrastructure as a service providing businesses with cloud-based compute, storage, and networking resources for speed, reliability, and accessibility. IaaS eliminates the need for on-premises hardware investment and scales with business growth.
IT Security Services
A fully managed IT security service offering that includes risk assessment, vulnerability management, security awareness training, and disaster recovery strategy. The service provides enterprise-level security monitoring, threat intelligence, and consulting to protect businesses from cyberattacks and data breaches.
Managed Firewall
Proactive monitoring and management of client firewall infrastructure as part of Access One's Managed IT portfolio. Firewall management is included in support and management tiers covering network and systems infrastructure.
Managed IT Help Desk
A 24/7 help desk service that provides fast, expert support to keep client teams productive and systems running smoothly. Help desk support is included at varying levels across Managed IT packages, with the Preferred and Elite tiers offering unlimited help desk support with SLAs. Ad-hoc support is available at $250 per hour for Essential package subscribers.
Managed IT Packages (Essential, Preferred, Elite)
Tiered Managed IT packages priced per workstation or server per month — Essential at $39, Preferred at $79, and Elite at $99. Essential includes endpoint protection, patch management, remote monitoring, and alerting. Preferred adds unlimited help desk support with SLA, network and systems management, managed detection and response, and managed Microsoft 365. Elite adds vCISO advisory, incident response readiness, tabletop exercises, and annual risk assessments. Voice and internet services can be added as optional add-ons.
Managed IT Services
Access One's Managed IT Services provide businesses with proactive monitoring, maintenance, and expert support to minimize downtime and enhance productivity. The service is available as either co-managed IT to extend an existing internal team or fully managed IT where Access One takes complete ownership of a client's IT environment. Includes 24/7 US-based help desk, infrastructure management, cybersecurity, and strategic IT planning.
Managed LAN
Proactive monitoring and expert management of a client's local area network to ensure fast, secure, and reliable connectivity. This service is part of Access One's broader Managed IT portfolio and covers network infrastructure including switches, routers, Wi-Fi, and related systems.
Managed Servers
Server management and support included as part of Access One's Managed IT service offerings, covering monitoring, alerting, and hands-on support for server infrastructure. Listed as a distinct managed IT service within the company's service catalog.
Microsoft Services
Expert assistance with migrating to Microsoft cloud platforms and maximizing the value of Microsoft 365 and Office 365 investments. Access One provides managed Microsoft 365 as part of its Preferred and Elite Managed IT tiers and also offers standalone Microsoft cloud migration and management services.
Microsoft Teams Phone Solutions (Teams Voice Integration)
Integration of Microsoft Teams with a business's phone system, enabling employees to make and receive calls, join meetings, and collaborate all within Teams. Access One configures and manages the integration, ensuring reliable performance, clear audio, and consistent caller ID across devices.
MPLS/Private Line Services
MPLS and private line connectivity services listed as part of Access One's voice and data portfolio. These services provide secure, dedicated wide-area network connections for businesses with multiple locations or high-performance networking requirements.
Penetration Testing
Controlled, real-world attack simulations to uncover vulnerabilities in a client's network, applications, and systems before attackers can exploit them. Penetration testing is offered as a hands-on cybersecurity project service by Access One's security team.
Phone Twinning
A phone feature that routes incoming calls to multiple devices simultaneously, such as a desk phone, softphone, and smartphone at the same time. Calls always display the business caller ID, keeping personal numbers private while ensuring employees never miss an important call.
Physical Security / Commercial Security Systems
Physical security solutions including surveillance and access control systems for commercial clients. Listed as part of Access One's IT Security service category, covering security camera systems and physical access management.
Productivity Monitoring and Management (Prodoscore)
A cloud-based employee productivity monitoring and management tool called Prodoscore that provides insight into employee activity to boost engagement and productivity. This service is listed as part of Access One's cloud services portfolio.
Security Awareness Training
Employee security awareness training using KnowBe4 simulations to help staff recognize phishing, social engineering, and other cyber threats. The program is designed to reduce human error and build a stronger security culture within client organizations.
Software Defined Network (SDN)
Software Defined Network services are listed as part of Access One's voice and data offerings. This technology enables flexible, centrally managed network connectivity for businesses.
Technical Account Management (TAM)
A dedicated technical account manager works with the client to understand their business, plan IT strategy, and align technology with long-term goals. This service provides a consistent point of contact who helps optimize the IT environment and ensure it supports business objectives.
Unified Communications as a Service (UCaaS)
Cloud-based unified communications service that moves a business's phone system to the cloud and integrates calling, chat, and meetings into a single platform. UCaaS eliminates the need for traditional on-site PBX hardware and supports onsite, hybrid, and remote employees.
Virtual CIO
A Virtual CIO service that provides businesses with a seasoned IT expert to manage the IT environment, provide technology strategy and consulting, and align IT with business goals. This service allows businesses to access enterprise-level CIO expertise without the cost of a full-time hire.
Virtual CISO (vCISO)
Access One provides experienced CISO services on a virtual basis, delivering strategic cybersecurity guidance, technology roadmaps, and hands-on expertise without the cost of a full-time executive hire. vCISO advisory is included in the Elite Managed IT package tier with quarterly meetings.
VoIP Services
Voice over IP services listed as a distinct offering within Access One's voice and data portfolio. VoIP enables businesses to make and receive phone calls over internet connections rather than traditional telephone lines.
Vulnerability Management
Ongoing scanning and monitoring to detect weaknesses across networks, applications, and systems. This service provides around-the-clock security monitoring and threat detection to protect client networks from exploitation.
Considering Access One Inc.?
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