Aircall
Procurement partnerAbout
Aircall is an AI-powered customer communications platform that provides cloud-based phone systems, AI voice and messaging agents, and conversation intelligence tools for sales and support teams. The platform integrates with over 250 business applications including CRMs and help desks, enabling automated workflows, real-time coaching, and call analytics. Trusted by more than 23,000 businesses globally, Aircall serves companies ranging from small businesses to large enterprises across industries i...
Details
VenSearch Intelligence
Ideal Customer
- Aircall's sweet spot is SMB and mid-market B2B organizations, primarily those with 10–500 phone-based employees running dedicated sales or customer support teams.
- The platform is most valued by companies already embedded in CRM ecosystems like Salesforce, HubSpot, or Zendesk that want deep telephony integration without complex IT infrastructure.
Key Differentiators
- Aircall positions itself as a best-of-breed, integration-first cloud phone system — distinct from all-in-one UCaaS platforms — emphasizing ease of setup, 250+ one-click CRM and helpdesk integrations, and an AI-native product suite including autonomous voice and messaging agents, live coaching, and real-time conversation intelligence.
- The company holds a 4.4/5 rating on G2 from over 1,500 reviews and earned a spot in G2's 2024 Best Software Awards for Customer Service Products.
Industries Served
- Aircall primarily serves sales and support teams across a broad range of industries including financial services, healthcare, education and e-learning, retail and e-commerce, travel and hospitality, professional services, SaaS and technology, real estate, logistics, and marketing agencies.
- The platform has industry-specific solution pages and compliance postures tailored for healthcare (HIPAA/GDPR), financial services (encrypted communications, CRM integration, compliance-ready call recording), and education.
Service Coverage
- Aircall operates globally, providing phone number provisioning and calling capabilities in over 100 countries.
- The company maintains nine offices across the world — New York, San Francisco, Paris, London, Sydney, Berlin, Bellevue (WA), Madrid, and Mexico City — and serves over 23,000 businesses globally.
Partnerships
- Aircall has been named HubSpot's Premier Technology Partner and HubSpot's Co-selling Partner of the Year for three consecutive years (2023, 2024, and 2025), making it HubSpot's most-installed calling and messaging partner.
- The company operates the Aircall Partner Collective, a structured channel program with referral, reseller, and technology partner tracks that has grown its global channel network by 57% since 2022.
Company Size & Ownership
- Aircall was founded in 2014 and currently employs approximately 750–820 people across 40 nationalities and nine global offices.
- The company has raised $226 million in total venture funding across multiple rounds and achieved unicorn status (a $1 billion valuation) following its $120 million Series D led by Goldman Sachs Asset Management in June 2021.
Compliance & Certifications
- Aircall holds SOC 2 Type II certification and is compliant with GDPR, HIPAA (with BAA available on request), and CSA STAR Level One.
- Its security program is aligned with ISO 27001 standards, and its underlying AWS infrastructure is certified for ISO 27001, PCI DSS Service Provider Level 1, SOC 2, and FedRAMP.
Compiled from public sources by VenSearch · Last researched October 12, 2026
Offerings
17 offeringsAI Assist
An AI-powered conversation intelligence add-on that supports sales and support reps before, during, and after calls with live transcription, real-time prompts, playbooks (BANT, SPICED, MEDDIC), automated call summaries, CRM updates, call scoring, and trending topic analysis. AI Assist Pro is priced at $49 per user per month and adds live coaching, follow-up task automation, and automated call scoring on top of the base Professional plan.
AI Messaging Agent
An autonomous AI agent that handles inbound SMS and WhatsApp messages around the clock on existing Aircall phone numbers, responding in natural language, resolving inquiries, qualifying leads, booking meetings, looking up orders, creating tickets, and updating CRM records. Pricing starts at $0.35 per conversation pay-as-you-go with the first 100 conversations free, and it supports SMS in 13 countries and WhatsApp via the WhatsApp in Aircall add-on.
AI Voice Agent
An autonomous AI agent that handles inbound and outbound phone calls 24/7, resolving routine inquiries end-to-end, qualifying leads, routing conversations with full context, and updating CRMs, creating tickets, and booking meetings during and after calls. It supports natural expressive voices in 23 languages, integrates with HubSpot, Salesforce, Zendesk, Shopify, Stripe, and Calendly, and is priced on a usage basis starting at $0.49 per minute pay-as-you-go.
Aircall Cloud Phone System
A cloud-based VoIP business phone system that allows teams to create local, toll-free, and international phone numbers across 100+ countries without hardware. It includes features such as IVR, call routing, call recording, shared inbox, business hours configuration, call queuing, warm transfer, and extensions, all accessible from a desktop or mobile app.
Aircall for Education and E-learning
An application of the Aircall platform tailored for education and e-learning organizations, enabling personalized communication with students and teachers through CRM-integrated call routing, IVR, advanced analytics, and encrypted data storage compliant with ISO 27001, SOC2, PCI DSS, and FedRAMP standards. It supports enrollment-to-certification communication workflows with a shared inbox and threaded conversation view across voice and text channels.
Aircall for Financial Services
An application of the Aircall platform for financial services organizations, providing end-to-end encrypted communications, CRM and help desk integrations for centralized client history, IVR and call routing, AI-powered context and call scoring, and advanced analytics for real-time performance monitoring. It is designed to help financial teams deliver personalized, secure, and friction-free client conversations.
Aircall for Healthcare
An application of the Aircall platform for healthcare and life sciences organizations, offering HIPAA-compliant and GDPR-compliant end-to-end encrypted communications for patient interactions. It includes CRM integration for patient history context, call routing and IVR, real-time analytics, and AI-powered conversation tools to support patient experience and staffing decisions.
Aircall for IT and Operations Teams
A cloud-based phone system solution specifically positioned for IT and operations leaders, offering quick self-service setup with no hardware requirements, role-based access control, two-factor authentication, Single Sign-On, and 99.95% uptime built on AWS with multiple global data centers. It provides advanced analytics dashboards, API and webhooks for custom integrations, and real-time team monitoring via a Live Feed.
Aircall for Medium and Large Businesses
An enterprise-grade unified communications solution that provides advanced call center features, international number provisioning across 100+ countries, open API for custom workflow automation, TLS 1.2 and AES 256 encryption, and compliance with ISO 27001, SOC2, PCI DSS, FedRAMP, and GDPR. It is designed to scale efficiently across large distributed teams with features including advanced analytics, AI productivity tools, and seamless CRM and help desk integrations.
Aircall for Small Businesses
A tailored version of the Aircall platform designed for small businesses, offering pain-free setup without IT configuration, a dedicated Customer Success Manager, and 24/5 support via chat, email, and phone. It includes all core features such as IVR, call routing, call recording, analytics, AI call summaries, and CRM integrations, enabling small teams to be operational quickly.
App Marketplace and Integrations
A library of over 250 native one-click integrations with CRMs, help desks, and business tools including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Microsoft Teams, Shopify, Gorgias, monday.com, and Bullhorn. Aircall also provides an open API and webhooks to enable custom workflow automation and connections with any other business tool.
Business Text Messaging (SMS and MMS)
A built-in SMS and MMS messaging capability that allows businesses to chat with customers on the same Aircall phone number used for calls. Messages are managed within the Aircall platform alongside calls and voicemails in a unified workspace.
Call Center Analytics
A reporting and analytics suite that provides real-time and historical dashboards covering wait times, call volumes, missed calls, inbound and outbound call goals, agent availability, and SLA tracking. It includes an Analytics+ tier with advanced filtering and granular data, and a Call Timeline feature that shows a step-by-step overview of an inbound caller's journey.
Live Feed and Call Monitoring
A real-time dashboard that gives managers a live view of team call activity, allowing them to shift resources, monitor ongoing calls, and coach agents through call whispering during live calls. It enables managers to accelerate employee training and improve call quality assurance without disrupting the customer.
Power Dialer
An automated outbound dialing tool that allows sales reps to make calls with a single click, automatically identifying phone numbers from prospect websites or importing contact lists and dialing sequentially without interruption. It is designed to increase call volume and reduce manual dialing effort.
Voicemail Drop
A sales productivity feature that allows reps to send pre-recorded voicemail messages to prospects with a single click, saving time on repetitive outbound calling tasks. It is designed to be used alongside the Power Dialer to maximize outbound call efficiency.
WhatsApp in Aircall
An add-on that enables Aircall phone numbers to send and receive WhatsApp messages within the Aircall platform, allowing businesses to engage customers on WhatsApp without separate tools. It works alongside AI Messaging Agents for automated WhatsApp responses.
Considering Aircall?
Our team will work with you to determine if Aircall is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.