Alianza
Procurement partnerAbout
Alianza is a cloud communications platform company that provides an Intelligent Communications Fabric to communications service providers (CSPs) worldwide. Founded in 2009, the company offers infrastructure, orchestration, and AI-powered experience layers that enable service providers to deliver voice, messaging, and unified communications services. Alianza supports more than 1,000 service providers across 81 countries, including 19 of the top 20 global operators.
Details
VenSearch Intelligence
Ideal Customer
- Alianza's direct customers are communications service providers (CSPs), not enterprises — making it a wholesale/platform vendor rather than a retail UCaaS provider.
- Its sweet spot has historically been small-to-mid-sized U.S. and Canadian CSPs including rural telcos, fiber ISPs, cable operators, electric cooperatives, and wireless broadband providers that want to modernize legacy softswitch infrastructure without building their own cloud stack.
Key Differentiators
- Alianza positions itself as 'the world's first cloud-orchestrated, AI-powered communications platform dedicated to service providers,' with a portfolio of over 400 patents.
- Its primary differentiator is an exclusive focus on the CSP channel — unlike UCaaS providers (RingCentral, Vonage) that sell direct to enterprises and compete with CSPs, Alianza only sells to and through service providers, protecting CSP revenue relationships.
Industries Served
- Alianza is exclusively a B2B2C vendor — its direct customers are communications service providers (CSPs), not end-user enterprises or consumers.
- Its CSP customer base spans telecom carriers, cable operators (MSOs), fiber broadband ISPs, rural electric cooperatives, wireless ISPs (WISPs), satellite broadband providers, and managed service providers.
Service Coverage
- Alianza operates primarily in North America, with the U.S. and Canada as its core markets, but has significantly expanded its global footprint following its March 2025 acquisition of Metaswitch from Microsoft.
- Post-acquisition, Alianza now serves over 1,000 communications service providers across approximately 80 countries, including 19 of the top 20 global operators such as AT&T, Verizon, Deutsche Telekom, British Telecom, Swisscom, Telstra, and Telus.
Partnerships
- Alianza's most prominent technology partnership is with Microsoft — providing Microsoft Teams Direct Routing integration (Alianza for Microsoft Teams) and, transformatively, acquiring Metaswitch from Microsoft in March 2025.
- Alianza is the inaugural Elite VoIP Partner in the Calix Partner Program, with 50+ joint customers spanning cable, electric cooperatives, ISPs, and telcos, and Calix is reciprocally a Technology Ecosystem Partner in the Alianza Partner Network.
Company Size & Ownership
- Alianza was founded in 2009 by Brian Beutler (CEO) and is headquartered in Pleasant Grove, Utah.
- The company had approximately 900–930 employees as of mid-2026, representing a 46.5% headcount increase from 635 employees in 2023, driven largely by the March 2025 acquisition of Metaswitch from Microsoft — a deal that significantly expanded its employee base, global reach, and product portfolio.
Compliance & Certifications
- Alianza engages a third-party auditor to perform annual SOC 2 audits of its information security program, which is designed to protect the confidentiality, integrity, and availability of customer information using administrative, technical, and physical safeguards.
- The company's information security policy is reviewed at least annually and aligns with best practices and industry standards, including role-based access controls, least-privilege principles, single sign-on, background checks for all employees with customer data access, and programmatic infrastructure management.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
18 offeringsAlianza Connect
Alianza Connect is an AI-powered, cloud-based unified communications application designed for SMBs and delivered by service providers. It provides calling-first experience with visual voicemail, call recording, call continuity, AI call transcription and summaries, conversational SMS, collaboration tools including meetings, screen sharing, and whiteboard, and works across Alianza One, Core, and Fusion infrastructure. It is currently in Beta entering Controlled Availability in late Q4 2026.
Alianza Core
Alianza Core delivers trusted, premises-based physical, virtual, and containerized voice network functions and application server solutions that are deployed and operated by the service provider. It gives operators full control over infrastructure while supporting network evolution and includes products such as MetaSphere CFS/EAS, MetaSphere QCall, Perimeta SBC, MaX UC, Clearwater Core IMS, Rhino Mobile TAS, MetaView ServiceIQ, and Protocol Stacks.
Alianza Crux
Alianza Crux is the orchestration and intelligence control plane for Cognitive Communications, connecting communications infrastructure, subscribers, policy, and AI experiences. It combines call orchestration, secure interworking, authorization, and subscriber eligibility to support AI-handled, AI-assisted, and post-conversation experiences. Crux helps CSPs bring conversational AI experiences into the network while reducing customer and revenue erosion from third-party providers.
Alianza Crux Citadel Orchestrator
Alianza Crux Citadel Orchestrator is a fully air-gapped, on-premises deployment option for mobile and fixed-line CSPs delivering conversational AI experiences in environments requiring complete operational control and local data residency to meet sovereignty and regulatory compliance mandates. It is positioned between the operator's IMS core, media resources, and AI experiences, coordinating how those services are activated, connected, and controlled throughout each call. It supports multiple AI services in one call, dynamic mid-call changes, existing iFC policy controls, and flexible deployment across existing IMS architectures.
Alianza Crux Connector
Crux Connector is a software module instantiated alongside infrastructure layer control planes that interfaces with user databases to inform the Orchestrator which directory numbers can be subscribed to AI experiences. It simplifies provisioning by bridging operator infrastructure and the Crux Orchestrator.
Alianza Crux Gateway
Crux Gateway is a specialized network function that directs signaling and media traffic between operator infrastructure and the Crux Orchestrator. It is responsible for securely handing calls off to AI experiences and returning them with caller ID preserved.
Alianza Crux Orchestrator
Crux Orchestrator is a fully cloud-hosted call routing, media aggregation, and policy engine. It manages subscriber onboarding and interfaces between network infrastructure and experience providers, ensuring auditable authorization and seamless call handover.
Alianza Fusion
Alianza Fusion offers core-based communications systems hosted and managed by Alianza, modernizing premises-based platforms by delivering them as fully managed, cloud-based services. It reduces capital costs and operational complexity while maintaining operator control of their infrastructure. Alianza Fusion includes Fusion Residential, Fusion Business, and Fusion iACD product lines.
Alianza One
Alianza One is a full-stack cloud communications platform delivered by Alianza that powers business voice, messaging, contact center, and residential services for service providers. It enables rapid service creation and innovation and is one of three infrastructure suite options, representing a fully hosted model where Alianza delivers and manages the platform. Services available on Alianza One include Business Cloud Communications, Business Voice, Cloud Contact Center, UC Applications, SIP Trunking, and Home Phone.
Clearwater Core IMS
Clearwater Core IMS is the industry's first and most proven cloud-native IP Multimedia Subsystem, providing essential IMS components for deploying highly scalable rich communications services including I/S-CSCF proxies, BGCF, CCF for CDRs, and an HSS Mirror. It employs standardized SIP signaling and Diameter AAA and charging interfaces, and is built on microservices principles supporting stateless, elastic scaling. It is complemented by the Perimeta SBC/P-CSCF and augmented by multimedia application servers.
Cloud Contact Center
Alianza's omni-channel, voice-first contact center solution is a cloud-based platform built for communications service providers to offer to their business customers. It supports complex custom call flows, IVR, skill-based routing, CRM integrations, call recording, real-time analytics, omni-channel support (voice, SMS, email, social media, webchat), transcription and sentiment analysis, and dynamic notifications. Service providers can achieve 40-45% margin on licenses with an ARPU of $100 per agent per month.
Crux Developer Experience
Alianza Crux Developer Experience is a program that enables AI application developers to build conversational AI on carrier infrastructure through a single API integration to reach Alianza service providers and their customers. It provides direct access to calls and conversations, simplifies provisioning, and allows developers to reach more customers by building once and deploying across Alianza's network of service providers.
Expert Services
Alianza offers Expert Services as part of its solution portfolio for service providers. This includes professional services and onboarding support, referenced in the context of contact center deployments where Alianza's experts provide comprehensive agent and supervisor training, call flow design, and implementation assistance to ensure successful launches.
MaX UC
MaX UC delivers a fully integrated unified communications and collaboration environment for individuals, employees, and teams, available on Windows, Mac OS, Android, and iOS, and integrated with Microsoft Teams. It provides rich voice and PBX features, video meetings, messaging, and complete contact management features through intuitive user interfaces, and enables operators to offer a fully branded UC solution to small, medium, and large businesses. The application leverages network voice to deliver integrated calling and collaboration from the native dialer.
MetaSphere CFS and EAS
The MetaSphere Call Feature Server (CFS) and Enhanced Application Server (EAS) provide a comprehensive, software-based solution for delivering next-generation consumer and business voice services, supporting both IMS and NGN architectures as virtualized network functions. The CFS supports all residential calling features while the EAS delivers voice messaging and business services including UC and SIP Trunking. Alianza is the number one supplier of Class 5 softswitch licenses in North America and offers the platform with integrated MetaView provisioning and analytics.
MetaSphere QCall
MetaSphere QCall is the leading implementation of the STIR/SHAKEN framework of standards for robocall mitigation and caller ID spoofing prevention. Built using cloud-native design methodologies, it is easy to deploy in any virtualization environment, supports IMS and NGN networks, and integrates with the Alianza Service Assurance Server for robocall traceback and with reputation databases such as Call Guardian from TNS. Alianza was the first implementation verified by ATIS.
MetaSphere QCall Managed Service
Alianza offers a complete managed service offering for MetaSphere QCall, providing operators with an option to use Alianza's cloud environment rather than deploying on their own infrastructure. This managed service handles robocall mitigation and STIR/SHAKEN implementation for network operators who prefer not to manage the platform themselves.
Perimeta SBC
Perimeta SBC is the first session border controller built entirely in software, designed to operate in any virtualized environment with unique media and signaling plane separation for granular scaling. It operates on a zero trust model, guaranteeing protection of infrastructure deployed within compute clouds, and supports use cases including Microsoft Teams Direct Routing, robocall blocking via STIR/SHAKEN, and VoLTE/VoNR interconnect. It features a secure distribution engine for load balancing and a distributed admission manager for large-scale deployments.
Considering Alianza?
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