Altafiber
Procurement partnerAbout
altafiber (a Cincinnati Bell Inc company) provides 100% fiber internet, TV, and phone services to residential and business customers. The company delivers fiber-optic connectivity directly to homes and businesses, offering speeds up to 6 Gig with symmetrical upload and download performance. They also operate Hawaiian Telcom and offer wholesale and carrier services.
Details
VenSearch Intelligence
Ideal Customer
- For residential services, altafiber's sweet spot is households with 5 to 150+ connected devices, particularly those in Greater Cincinnati and Hawaii seeking symmetrical multi-gig fiber with no data caps.
- On the business side, altafiber targets mid-market (50–500 employees) to large enterprise (500+) organizations, as well as small businesses with limited IT resources that can be served through its relaunched Partner Channel ecosystem.
Key Differentiators
- Altafiber's primary differentiator is that it owns and operates the underlying fiber network it sells on — a 10-Gig XGS-PON infrastructure covering nearly 100% of business and residential addresses in Greater Cincinnati — providing a level of network accountability and performance optimization that non-facility-based managed service providers cannot match.
- As the only fiber provider on Newsweek's list of most Trustworthy Software & Telecommunications companies serving Ohio, Kentucky, and Indiana, and named Best Internet Provider in CityBeat's Best of Cincinnati Awards, the company leans heavily into its 150+ year local heritage and community investment.
Industries Served
- Altafiber serves a broad range of industries including residential consumers, healthcare, education, government, retail, manufacturing, finance/professional services, and hospitality.
- Its business division targets healthcare organizations needing high-uptime connectivity for EHR transfers and telemedicine, manufacturers requiring SD-WAN for IoT and ERP synchronization, law and financial services firms deploying UCaaS, and municipalities seeking smart city and public Wi-Fi infrastructure.
Service Coverage
- Altafiber (formerly Cincinnati Bell) operates as a regional fiber-optic telecommunications provider primarily serving southwestern Ohio, northern Kentucky, and southeastern Indiana, with a strong concentration in the Greater Cincinnati metropolitan area and an ongoing buildout in Dayton and surrounding counties.
- The company also operates in Hawaii under its Hawaiian Telcom subsidiary, which serves as the incumbent local exchange carrier for the state and is working toward making Hawaii the first fully fiber-enabled state in the nation.
Partnerships
- Altafiber's most prominent technology partnership is with TiVo (TiVo Brands LLC), which powers its Fioptics+ TV platform built on the Android TV framework, providing a smart recommendations engine, voice search, and unified live/streaming content discovery.
- On the enterprise and network operations side, altafiber maintains a long-term partnership with Netcracker Technology for mission-critical BSS/OSS managed services, supporting both its B2C and B2B customers across Ohio, Kentucky, Indiana, and Hawaiian Telcom.
Company Size & Ownership
- Altafiber was founded in 1873 as a telegraph company and formally operated as Cincinnati Bell Inc. for most of its history before rebranding as altafiber in March 2022.
- The company has approximately 2,274–5,350 employees depending on the source and period (Wikipedia cites 5,350 for 2023, while Pitchbook reflects a more recent figure of 2,274 following the December 2024 divestiture of IT services subsidiary CBTS to TowerBrook Capital Partners).
Compliance & Certifications
- Altafiber's business services are designed to support customers operating in HIPAA, PCI-DSS, and SOC 2 compliant environments, with network security features including carrier-grade DDoS protection, managed firewall, intrusion prevention (IPS), URL filtering, and sandboxing.
- Its data centers feature biometric access controls, 24/7 physical surveillance, and redundant power and cooling infrastructure.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
14 offeringsaltafiber Business Services
Business-focused services offered under the altafiber brand, referenced separately from residential offerings in the navigation and footer. Specific business product details are not elaborated on the analyzed pages.
Fioptics 1 Gig Internet (Everyday Performance)
100% fiber internet service delivering 1 Gig speeds suitable for 5-10+ devices. Supports streaming on multiple screens, smooth gaming, and clear video calls. Available with a 2-year offer and free activation when ordered online.
Fioptics 2 Gig Internet (Connected Home)
100% fiber internet service delivering 2 Gig speeds designed for busy homes with 10-25+ devices. Supports 4K and 8K streaming, lag-free gaming, and smooth video calls. Available with a 2-year offer, free activation online, 1 month free, and free Netflix for a year.
Fioptics 3 Gig Internet (Next-Level Performance)
100% fiber internet service delivering 3 Gig speeds for growing households with 25-50+ devices. Includes Fioptics Home WiFi, faster gaming and streaming, and support for multiple simultaneous 4K and 8K streams. Available with a 3-year offer, free activation online, 1 month free, and free Netflix for a year.
Fioptics 6 Gig Internet (Ultimate Experience)
altafiber's fastest 100% fiber internet plan delivering 6 Gig speeds for homes with 50-150+ devices. Designed for elite performance including faster content creation and sharing, and readiness for future bandwidth demands. Available with a 3-year offer, free activation online, 1 month free, and free Netflix for a year.
Fioptics Care
A home maintenance service that covers all wiring, jacks, cords, and remotes in the customer's home with no surprise out-of-pocket costs. Included as part of the Fioptics Home bundle to provide peace of mind for home network infrastructure.
Fioptics Home Bundle
A bundled home service package that combines fiber internet with whole home WiFi coverage, Fioptics Care maintenance, premium tech support, and free equipment including a wireless gateway and WiFi extender. Fioptics Home is included free with 3 Gig plans or can be added to any other Fioptics package for $20 per month.
Fioptics Phone Service
Residential phone service offered as part of altafiber's home product lineup, available in plans and bundles. Specific plan details are referenced in the navigation but not further elaborated on the analyzed pages.
Fioptics+ (TV Service powered by TiVo)
A television service powered by TiVo that combines live TV and streaming in one platform. Features smart recommendations, easy navigation, and advanced voice search to help customers discover content faster.
Hawaiian Telcom
A telecommunications service brand operated under the Cincinnati Bell Inc parent company alongside altafiber. Referenced in the site footer as a related entity, indicating altafiber's parent company operates this separate carrier.
Internet SafeGuard
An internet security offering listed as a distinct residential product alongside Fioptics internet plans. Specific feature details are referenced in the navigation but not further elaborated on the analyzed pages.
Premium Tech Support
A technical support service included in the Fioptics Home bundle covering networking, hardware, software, peripherals and third-party devices, and virus and spyware removal. Designed to provide comprehensive support beyond basic internet connectivity issues.
Whole Home WiFi
A WiFi service providing seamless, reliable coverage throughout the entire home from bedroom to basement, designed to reduce dead spots and coverage drop-off. Included as part of the Fioptics Home bundle with a wireless gateway and one WiFi extender provided at no additional equipment cost.
Wholesale & Carrier Services
Wholesale and carrier-grade network services offered to other telecommunications providers and carriers. Referenced in the site footer as a distinct line of business separate from residential and business retail services.
Considering Altafiber?
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