Amwell
About
Enterprise telehealth platform — NYSE: AMWL. Amwell Converge is a unified digital care platform combining synchronous video visits, asynchronous care, automated care programs, and clinical services (Amwell Medical Group provides staffed telehealth visits). Used by 55+ health plans, 150+ health systems, and 2,000+ employers. The platform powering many health plan telehealth benefits. Amwell partners with Google Cloud for AI-powered telehealth features. Competes with Teladoc Health for enterprise ...
Details
VenSearch Intelligence
Ideal Customer
- Amwell's sweet spot is large enterprise healthcare organizations — specifically major health plans (payers) and large health systems with broad geographic footprints and significant member or patient populations.
- Its go-to-market targets health plans covering millions of lives and health systems comprised of dozens to hundreds of hospitals, with average health system contract values around $400,000 annually.
Key Differentiators
- Amwell's primary differentiator is its unified, single-platform approach to enterprise hybrid care delivery — combining synchronous video visits, asynchronous messaging, automated care programs (via the Conversa acquisition), and digital behavioral health (SilverCloud) in one white-label SaaS platform, eliminating the fragmented point-solution vendors that most health plans and health systems otherwise manage separately.
- Its Amwell Medical Group — an NCQA-certified network of 2,300+ clinicians — uniquely allows payers to offer a fully staffed telehealth benefit without building internal clinical capacity, a bundled software-plus-clinical-services model competitors like pure-platform vendors cannot replicate.
Industries Served
- Amwell exclusively serves the healthcare industry, with its customer base spanning health plans (payers), health systems and hospitals, employers offering healthcare benefits, and government/military clients.
- Its platform is purpose-built for enterprise healthcare: large payers like Elevance Health and UnitedHealthcare, major health systems such as Cleveland Clinic, Northwell Health, Children's National Hospital, and Intermountain Healthcare, and government agencies including the U.S. Defense Health Agency's Military Health System.
Service Coverage
- Amwell is headquartered in Boston, MA and operates primarily across the United States, with its Amwell Medical Group clinical network and Converge platform deployed across all 50 states.
- As of December 31, 2024, the company powered digital care programs for approximately 50 health plans representing more than 80 million covered lives, and approximately 100 of the nation's largest health systems.
Partnerships
- Amwell's most significant technology partnership is with Google Cloud, designated as its preferred global cloud platform partner since the 2020 IPO, handling telehealth video infrastructure and joint healthcare technology development.
- Oracle (Cerner) is a key integration partner, with Amwell's Converge platform deeply integrated into the Oracle Health EHR system — a critical enabler for its Defense Health Agency deployment alongside systems integrator Leidos.
Company Size & Ownership
- Amwell was founded in 2006 as American Well Corporation by brothers Dr. Ido Schoenberg and Dr. Roy Schoenberg, and IPO'd on the NYSE (AMWL) in September 2020, raising approximately $922 million including a concurrent $100 million private placement from Google.
- As of December 31, 2024, the company employed approximately 877 full-time staff and reported full-year 2024 revenue of $254.4 million, a slight decline year-over-year.
Compliance & Certifications
- Amwell publicly affirms HIPAA compliance (operating as a Business Associate and executing BAAs with covered entity clients) and holds HITRUST certification, which is prominently listed as a core security credential on its platform pages.
- The company is also actively pursuing FedRAMP High authorization to support its Defense Health Agency and broader federal government contracts, with a dedicated internal Government Compliance & Authorization team focused on achieving and sustaining FedRAMP ATOs alongside CMMC (Level 2/3) and CMS MARS-E alignment.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
2 offeringsAmwell Converge Platform
Unified digital care platform — synchronous video visits, asynchronous messaging, automated care programs, and AI-powered care navigation in a single white-label platform deployed by health systems and health plans. Integrates with Epic, Oracle Health, and major EHRs for seamless telehealth within existing clinical workflows.
Amwell Medical Group
Staffed telehealth clinical services — Amwell's own licensed physicians, nurse practitioners, and therapists available 24/7 for urgent care, primary care, behavioral health, and psychiatry visits. Health plans and employers offer Amwell Medical Group visits as their telehealth benefit without building internal clinical capacity.
Considering Amwell?
Our team will work with you to determine if Amwell is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.