AudioCodes
Procurement partnerAbout
AudioCodes is a global provider of voice networking and communications technology, offering hardware, software, and cloud-based solutions for enterprise unified communications and contact centers. The company specializes in session border controllers (SBCs), IP phones, meeting room devices, and AI-powered voice applications that integrate with platforms such as Microsoft Teams, Cisco Webex, and Zoom Phone. AudioCodes serves enterprise IT leaders, service providers, and channel partners in more t...
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Website
audiocodes.comOfferings
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VenSearch Intelligence
Ideal Customer
- AudioCodes' primary sweet spot is mid-market to large enterprise organizations, specifically targeting IT decision-makers, CTOs, and network architects at companies with 500 to 50,000+ employees.
- Microsoft-related business accounts for over 55% of revenue, making organizations migrating from legacy PBX to Microsoft Teams Phone their most important customer segment.
Key Differentiators
- AudioCodes was ranked the #1 global enterprise SBC vendor by Omdia for three consecutive years (2021–2023) with a 23.1% worldwide revenue share, and is notably the only SBC vendor that also develops and operates its own cloud service delivery platform (AudioCodes Live Platform).
- Their end-to-end portfolio spanning hardware SBCs, cloud platforms, AI-powered contact center (Voca CIC), and meeting intelligence (Meeting Insights) differentiates them from pure-play hardware or software competitors.
Industries Served
- AudioCodes serves a broad range of industries including financial services, healthcare, government, education, logistics/manufacturing, insurance, legal, retail, and energy.
- Their solutions are specifically marketed for highly regulated sectors such as finance, healthcare, and government where security, uptime, and compliance recording are non-negotiable.
Service Coverage
- AudioCodes operates globally, with its headquarters in Or Yehuda, Israel, and offices, R&D centers, and support teams across North America, Europe, Asia, and Latin America.
- As of 2024, approximately 47% of revenue came from North America, 35% from Europe, 13% from Asia-Pacific, and 5% from other regions.
Partnerships
- AudioCodes has deep strategic technology partnerships with Microsoft, Cisco, Zoom, Genesys, and Avaya, and its SBCs are certified for Microsoft Teams Direct Routing and Operator Connect, Zoom Phone, Webex Calling, RingCentral, and contact center platforms including Genesys, Microsoft Dynamics 365, Five9, Nice InContact, Amazon Connect, Enghouse, and Aspect.
- AudioCodes is a certified Cisco Webex Enablement Provider, Certified Calling Provider, and Certified Mobile Calling Provider for Webex Go, and is a certified Zoom Cloud Peering Partner and Zoom Phone Provider Exchange Accelerator.
Company Size & Ownership
- AudioCodes was founded in 1993 and is headquartered in Or Yehuda, Israel, with approximately 1,000 employees worldwide as of 2025.
- The company reported approximately $242–$246 million in annual revenue for fiscal year 2024 and approximately $245.6 million for fiscal year 2025, with trailing twelve-month revenue of approximately $249 million as of mid-2026.
Compliance & Certifications
- AudioCodes holds ISO 27001 and ISO 27032 certifications and has achieved SOC 2 Type II attestation (most recently certified as of May 2024).
- Their Meeting Insights product is built on OWASP-based secure application development with continuous security auditing, 256-bit AES encryption at rest, and 256-bit SSL/TLS encryption in transit.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
42 offeringsAI Receptionist
AudioCodes AI Receptionist is an AI-driven virtual receptionist that extends Microsoft Teams, Webex Calling, and Zoom Phone with intelligent inbound call handling. It uses natural language conversation to answer calls, respond to common questions, handle routine requests, and route callers to the appropriate employee or department around the clock. It is easy to deploy and manage within existing UCaaS environments.
AudioCodes Academy
AudioCodes Academy is a training program offering a comprehensive set of technical training courses for AudioCodes partners and customers. Courses are designed to build technical expertise across AudioCodes' product and solution portfolio.
AudioCodes Calling Plans
AudioCodes offers comprehensive calling plans that provide phone numbers and calling minutes, functioning similarly to a carrier service. Plans include local, national, and international calling options, number porting, and scalable tiers to support global business operations in Webex Calling environments.
AudioCodes Live Hub
AudioCodes Live Hub is an intuitive, self-service SaaS portal for orchestrating multiple enterprise voice communications services and platforms. It allows organizations to connect voice engagement channels, conversational AI platforms, and business voice applications while enriching them with cognitive voice services. It is available with pay-as-you-go pricing via Azure Marketplace.
AudioCodes Live Platform
AudioCodes Live Platform is an end-to-end cloud voice connectivity and managed AI services platform for enterprises and service providers. It supports UCaaS voice calling, Operator Connect for resellers, contact center for Microsoft Teams, Microsoft Teams recording and analytics, service management, and Webex Cloud Connect for resellers. The platform automates deployment, onboarding, and ongoing management of enterprise voice environments.
AudioCodes Mobile Connect (Webex Go / Mobile Calling)
AudioCodes Mobile Connect is a certified Mobile Calling Provider solution for Webex Go that enables seamless integration of mobile devices into Webex Calling environments via eSIM, without requiring additional UC apps. Powered by Tango Networks, it delivers enterprise-grade calling features including extension dialing, business voicemail, and call recording through the mobile phone's native dialer. It is also offered for service providers as a multi-UCaaS mobile calling service.
AudioCodes Routing Manager
AudioCodes Routing Manager is a management tool for configuring and managing call routing across voice networks. It is part of AudioCodes' management and operations suite for cloud and on-premises unified communications deployments.
Bring Your Own Carrier (BYOC) for CCaaS
AudioCodes provides BYOC connectivity solutions for Contact Center as a Service (CCaaS) platforms, enabling organizations to retain their existing carrier relationships and phone numbers while migrating to cloud contact center solutions. The offering includes certified SBCs and connectivity tools that integrate with leading CCaaS platforms to maintain voice quality and control during cloud migration.
Channel Partner Program
AudioCodes offers channel partner programs for resellers, agents, distributors, and Live Platform partners to sell and deliver AudioCodes voice and UCaaS solutions. Programs include co-selling opportunities, a partner portal, and market-ready voice and UC solution portfolios tailored for UCaaS and CCaaS markets. An agent registration program is available specifically for North America.
Click-to-Call
AudioCodes Click-to-Call is a contact center solution that enables customers to initiate high-quality voice calls to service agents with a single click directly from a webpage or mobile application, at no cost to the customer. The solution is designed to boost global customer service without significant infrastructure investment and supports inbound digital calling channels for contact centers.
Contact Center for Microsoft Teams (Voca CIC)
AudioCodes offers a lightweight, Teams-certified omnichannel contact center that integrates natively with Microsoft Teams to provide agents with a familiar calling experience alongside conversational AI-powered features. It supports 14 languages, uses an Azure-native agent and supervisor app built on the Teams calling infrastructure, and covers email, webchat, and voice channels. The solution is positioned to fill the gap between basic Teams contact center capabilities and a premium contact center vendor.
Contact Center Innovation
Contact Center Innovation is a suite of voice solutions designed for the digital transformation of any contact center, supporting both on-premises and cloud deployments. The suite covers conversational AI frameworks, AI-based real-time translation, work-from-anywhere agent connectivity, agent endpoints, call connectivity across all network types, and advanced management tools. AudioCodes partners with leading contact center vendors including Genesys and Avaya.
Device Manager
AudioCodes Device Manager is a centralized management tool for provisioning, monitoring, and updating AudioCodes IP phones and other devices. It supports integration with platforms such as Webex Control Hub to streamline IT operations for large device deployments.
Dynamics 365 Customer Service Voice Channel Connectivity (BYOC)
This is a self-service SaaS offering delivered via AudioCodes Live Hub that enables organizations using Dynamics 365 Customer Service contact center to rapidly connect to external voice networks via Bring Your Own Carrier (BYOC). Setup requires no technical VoIP expertise and can be completed in minutes through a simple web interface, allowing organizations to keep existing phone numbers and carrier contracts. The service is powered by AudioCodes Microsoft-certified SBCs and is available on Azure Marketplace with pay-as-you-go pricing.
Intelligent Meeting Room Solutions
AudioCodes Intelligent Meeting Room solution leverages the RX series of meeting room devices and AI technology to deliver immersive collaboration experiences across large, medium, and huddle/focus room configurations, as well as work-from-home setups. The solution includes unique AI meeting summarization and intelligent video capabilities to ensure meeting equity for all participants regardless of location.
Interaction Insights (Call Recording for Microsoft Teams)
Interaction Insights is an enterprise-grade call recording solution for Microsoft Teams delivered securely from the cloud. It supports Bring Your Own Storage and is easy to deploy, providing compliance-grade recording and analytics capabilities for Microsoft Teams users.
IP Phones
AudioCodes offers a range of IP phones including the C-series (C430HD, C435HD, C436HD, C450HD, C455HD, C456HD, C470HD) and the 400HD series (405HD, 425HD, 445HD), designed for high voice quality and ease of use. Phones are certified for use in leading UCaaS environments including Microsoft Teams, Zoom, and Webex, with secure models available for government and public sector use. They support centralized management via AudioCodes Device Manager.
ISDN and Analog Media Gateways
AudioCodes offers ISDN and analog media gateways including the MediaPack 5xx, MediaPack 1288, MediaPack 1xx, MediaPack 20x, and the Mediant 500i, Mediant 500, Mediant 800, Mediant 1000, and Mediant 3100 in gateway configurations. These devices enable legacy analog and ISDN devices to integrate into modern VoIP and UCaaS environments such as Webex Calling. They support seamless connectivity between traditional telephony infrastructure and cloud-based communications platforms.
Maintenance and Support
AudioCodes offers maintenance and support services to keep customer environments running reliably. Support covers AudioCodes hardware and software products with access to the AudioCodes Support Center.
Managed Solutions
AudioCodes Managed Solutions are ongoing managed services covering monitoring, day-to-day management, and 24/7 support for enterprise voice environments built on Microsoft Teams, Webex Calling, and Zoom Phone. Services include network and device monitoring, user and policy management, call routing management, and proactive issue resolution to maintain optimal system performance.
Meeting Insights
Meeting Insights is an AI-powered SaaS application that captures, analyzes, and organizes every Microsoft Teams meeting across an organization. It uses generative AI to produce automatic meeting summarizations, turning meeting content into a searchable, shareable strategic asset for company-wide information sharing. It won the Best Use of AI category at UC Awards 2024.
Meeting Insights Edge
Meeting Insights Edge is a secure on-premises version of the Meeting Insights AI meeting intelligence solution, designed for organizations that require the highest levels of security, privacy, and compliance. It provides AI-powered meeting summarization and analysis without sending data to external cloud services.
Meeting Room Devices (RX Series)
AudioCodes offers the RX series of meeting room devices designed for hybrid workplace collaboration, including the RXV200 Android Intelligent AV Hub, RXV81 Collaboration Bar, RX-PAD Meeting Room Controller, RX-PANEL Meeting Room Scheduler, RXVCam70 PTZ Camera, RXVCam360 Video Conferencing Camera, RX15 Speakerphone, and personal webcams. These devices are paired with the AudioCodes AI Summary feature and Meeting Insights integration to deliver AI-powered meeting room experiences. They support large, medium, and huddle/focus room configurations as well as work-from-home setups.
Microsoft Operator Connect Accelerator
AudioCodes offers a Microsoft Operator Connect Accelerator solution enabling service providers to rapidly onboard and deliver Microsoft Operator Connect voice services to enterprise customers. The solution leverages AudioCodes' certified SBCs and Live Platform to streamline Operator Connect service delivery and management.
Microsoft Teams Direct Routing
AudioCodes provides Microsoft-certified session border controllers (SBCs) that enable enterprises to connect their Microsoft Teams deployment to the PSTN or SIP trunk providers via Direct Routing, supporting a bring-your-own-carrier (BYOC) approach. SBCs are available as cloud-native, virtualized, or on-premises appliances and can be delivered as a managed service through AudioCodes Live for Microsoft Teams. AudioCodes was ranked the leading global enterprise SBC vendor by Omdia in 2023 for the third consecutive year.
Migration and Management Services for Microsoft Teams
AudioCodes offers consultancy and professional services to plan and execute migrations to Microsoft Teams voice calling, covering all stages from deployment planning and hardware installation to day-to-day management. The service includes Teams tenant and user management, 24/7 support, network and device monitoring, and is available through a global network of telecom resellers, service providers, and Microsoft 365 partners. Pricing is on a transparent per-user per-month basis.
Multi-Service Business Routers (MSBRs)
AudioCodes multi-service business routers include the Mediant 500L MSBR, Mediant 500Li MSBR, Mediant 500 MSBR, Mediant 800 MSBR, Mediant 800 uCPE Platform, and Mediant 5G-EA. These devices provide branch connectivity and can run Survivable Branch Appliance (SBA) software to maintain voice services during outages, with support for 5G cellular backup. They serve distributed enterprises that require resilient, multi-service WAN and voice connectivity at branch locations.
Multi-UCaaS for Service Providers
AudioCodes provides a suite of solutions for service providers to deliver and monetize multi-tenant UCaaS voice services across platforms including Microsoft Operator Connect, Zoom Phone Provider Exchange, and Cisco Webex Cloud Connect. Tools include carrier-grade SBCs, multi-tenant voice platforms, automation tools, and the AudioCodes Live Platform to enable rapid deployment and service monetization. The portfolio is designed to help service providers accelerate their cloud voice offerings.
One Voice Operations Center
One Voice Operations Center is a holistic lifecycle management application for large-scale cloud or on-premises unified communications deployments. It provides centralized visibility, monitoring, and operational management for voice networks and devices.
POTS Replacement
AudioCodes offers a POTS (Plain Old Telephone Service) replacement solution for service providers and enterprises looking to migrate away from legacy analog telephone lines to modern VoIP and cloud-based telephony infrastructure.
Professional Services
AudioCodes Professional Services provides expert planning, design, deployment, and integration services for complex enterprise voice deployments including hybrid configurations and local PSTN breakout. Services include custom migration planning, hardware installation, Teams tenant and user management, and ongoing 24/7 support. These services are available for Microsoft Teams, Webex Calling, and Zoom Phone environments.
Real-Time Translation
Real-Time Translation is an AI-based service available through AudioCodes Live Hub that translates live voice conversations between agents and customers speaking different languages in real time. It supports automatic or on-demand activation, customizable speech-to-text and text-to-speech settings per language, and individual volume control for call participants. The service is designed to help contact centers serve multilingual communities without hiring expensive multilingual agents.
Secure WebRTC Gateway
The Secure WebRTC Gateway is an AudioCodes product that enables secure WebRTC-based voice communications, used in contact center environments to allow agents to work from home or remote locations using a browser-based voice interface. It provides high-quality and reliable voice connectivity for contact center operations.
Session Border Controllers (SBCs) - Mediant Family
AudioCodes offers the Mediant family of session border controllers available in cloud-native (Cloud Edition), virtual (Virtual Edition), and hardware appliance form factors ranging from the Mediant 500 to the Mediant 9000. These SBCs deliver seamless connectivity, enhanced security, and quality assurance for enterprise and service provider VoIP networks, and are certified for Microsoft Teams Direct Routing, Webex Calling, and Zoom Phone. AudioCodes was ranked the leading global enterprise SBC vendor by Omdia in 2023.
SIP/DECT Site Survivability
AudioCodes SIP/DECT Site Survivability ensures uninterrupted internal and external voice communications for organizations using generic SIP and DECT devices during network or Microsoft Teams server outages. The AudioCodes SDG Proxy enables seamless calling between on-site SIP devices, Teams clients, and DECT handsets, and supports inbound and outbound PSTN calls, local media optimization, and features such as parallel ringing, conference call participation, hold, transfer, and phonebook lookup.
Site Resiliency for Microsoft Teams Phone and Contact Centers
AudioCodes offers a portfolio of Microsoft-certified survivability solutions to ensure uninterrupted PSTN calling for Microsoft Teams branches during WAN outages or server connectivity failures. Solutions include Direct Routing Survivable Branch Appliances (SBAs), SIP/DECT Site Survivability via the SDG Proxy, and 5G cellular backup for centralized SIP trunks using multi-service business routers. High availability SBA configurations are also supported for larger branches.
Survivable Branch Appliances (SBAs) for Microsoft Teams
AudioCodes Direct Routing Survivable Branch Appliances are Microsoft-certified integrated hardware and virtual appliances that ensure continuous access to voice services for Microsoft Teams during WAN outages. They offer scalable TDM and SBC-based SIP trunk voice resiliency with local voice breakout and support high availability configurations at larger branches. Management is handled via a dedicated portal with an intuitive graphical interface.
Voca Conversational Interaction Center (Voca CIC)
Voca CIC is an AI-first, omnichannel contact center built natively on Azure and certified for Microsoft Teams. It enables organizations to turn Microsoft Teams into a full contact center with conversational AI-powered IVR, drag-and-drop call flow design, omnichannel support across voice, email, and webchat, and a usage-based subscription model. It won the 2025 UC Today Best Teams Contact Center Award and is certified for Microsoft Teams Unify Integration.
Voice Solutions for Webex Calling
AudioCodes provides certified voice solutions for Webex Calling encompassing Cloud Connect (PSTN connectivity with BYOC options), Webex Calling Hybrid for Cisco UCM environments, Webex Go mobile calling via Mobile Connect, Local Gateway, business desk phones, and analog device integration. As a Certified Calling Provider and Certified Mobile Calling Provider, AudioCodes offers global calling coverage, certified SBCs, calling plans with phone numbers and minutes, and professional services. The AudioCodes UC Management app is available in the Webex App Hub to simplify migration and management.
Voice Solutions for Zoom Phone
AudioCodes Live for Zoom Phone is a certified portfolio of solutions that provides PSTN connectivity, session border controllers, and add-on services for Zoom Phone environments, supporting both Cloud Peering and Zoom Phone Provider Exchange. The offering includes conversational AI, meeting intelligence, voicebot connectivity, business phones and meeting room devices certified for Zoom, and resiliency options such as Zoom Phone Local Survivability and 5G backup. AudioCodes is a certified Zoom Cloud Peering Partner and Zoom Phone Provider Exchange Accelerator.
VoiceAI Connect
VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, facilitating full voice functionality and creating an intelligent voice journey. It connects AI platforms such as virtual agents and conversational IVR systems with existing telephony infrastructure.
Webex Cloud Connect for Resellers
AudioCodes Live Platform enables resellers to deliver Webex Cloud Connect voice services to their enterprise customers, providing the backend connectivity, management tools, and automation needed to offer certified Webex Calling PSTN services. The solution allows resellers to build their own branded UCaaS voice offering on the AudioCodes platform.
Considering AudioCodes?
Our team will work with you to determine if AudioCodes is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.