Avaya
Procurement partnerAbout
Avaya is an enterprise software and communications infrastructure company that provides customer experience platforms, critical communications infrastructure, and unified communications solutions for large global organizations and government agencies. The company's products include AI-powered contact center orchestration, mission-critical voice infrastructure, and FedRAMP-authorized government cloud communications. Avaya serves industries including healthcare, financial services, government, and...
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Website
avaya.comOfferings
9 active
VenSearch Intelligence
Ideal Customer
- Avaya's strategic sweet spot is large enterprises, with a stated 'G1500' focus on its top 1,500 global customers — including multinational corporations, large government agencies, financial institutions, and regulated industries.
- The company reported a 97% net logo retention rate among large enterprise customers in 2024, and its contact center platform (Avaya Experience Platform) now requires a 200-seat minimum, effectively de-emphasizing the SMB segment.
Key Differentiators
- Avaya's primary competitive positioning centers on 'Innovation Without Disruption' — enabling large enterprises to layer AI, cloud, and modern capabilities onto existing Avaya Aura and on-premises investments without disruptive rip-and-replace migrations, across cloud, hybrid, and on-premises deployment models.
- Avaya Infinity was among the first major enterprise CX platforms to adopt Model Context Protocol (MCP) for production-grade agentic AI orchestration, and Avaya was the first large enterprise contact center vendor to join the Agentic AI Foundation; Avaya Infinity earned recognition in the Omdia Universe: Customer Engagement Platforms 2026 assessment.
Industries Served
- Avaya serves a broad range of industries including financial services, healthcare, education, government and public safety, manufacturing, retail, transportation, energy, media and communications, and hospitality.
- The company holds FedRAMP Certified Class C (Moderate) Rev.
Service Coverage
- Avaya operates globally, with a direct or indirect presence in approximately 180 countries and a history of serving more than 90% of Fortune 100 organizations.
- The company has sold solutions to approximately one million customer locations worldwide, spanning the United States, Canada, United Kingdom, Australia, France, Germany, Singapore, India, and many more.
Partnerships
- Avaya has a strategic, exclusive UCaaS partnership with RingCentral, powering Avaya Cloud Office by RingCentral and integrating RingSense AI and Microsoft Teams capabilities for Avaya Aura customers.
- The Avaya Edge channel program supports resellers and technology partners across Diamond, Sapphire, and Emerald tier levels, with master agents including Westcon, ScanSource, Avant, Telarus, and Jenne; CRN has awarded the Avaya partner program a 5-Star rating for 17 consecutive years through 2025.
Company Size
- Avaya was founded in 2000 as a spin-off from Lucent Technologies and currently employs approximately 6,000–8,000 people across more than 53 global locations.
- Estimated annual revenue is approximately $1.82 billion (2024), down from a peak of $2.97 billion in 2021 following significant restructuring.
Ownership
- Avaya is currently a privately held company following its emergence from Chapter 11 bankruptcy on May 1, 2023.
- Ownership transferred to its former lenders, with Apollo Global Management and Brigade Capital Management leading the ownership group — together providing a $500 million new-money loan that financed the restructuring.
Compliance & Certifications
- Avaya holds ISO 27001 and ISO 9001 certifications (certified by Schellman), SOC 2 Type 1 compliance for Avaya Infinity, and PCI DSS compliance across Avaya Infinity, Avaya Media Processing Core, Avaya Experience Platform Private Cloud with Avaya Aura Private Cloud, and Avaya OneCloud Private.
- Avaya Government Cloud is FedRAMP Certified at Class C (Moderate) Rev.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
9 offeringsAvaya Aura
Avaya Aura is a private on-premises unified communications platform that integrates voice, video, and messaging for large enterprises, supporting up to 300,000 users and one million devices per instance. It provides call control, SIP session management via Session Manager, centralized administration through System Manager, and integrates with enterprise applications including Microsoft Teams, Zoom, and CRM systems through open APIs. The platform includes contact center capabilities through Avaya Call Center Elite for voice-based inbound and outbound customer engagement.
Avaya Aura Private Cloud
Avaya Aura Private Cloud is a dedicated, single-tenant unified communications environment hosted on Microsoft Azure, offering cloud-based telephony, voicemail, instant messaging, team conferencing, mobility, and workstream collaboration. It is designed for large enterprise organizations and government entities with dispersed workforces and complex environments who want cloud benefits without shared infrastructure. The solution includes a self-service administration portal and supports pay-per-user pricing with investment protection options.
Avaya Cloud Office
Avaya Cloud Office is an all-in-one cloud-based communication and collaboration application that brings together voice, video, chat, messaging, and content management in a single app. It is referenced in the education solutions context and supports a browser interface for digital equity, allowing access from mobile devices without high-performance hardware. It enables unified communication for connected learning environments and distributed teams.
Avaya Government Cloud
Avaya Government Cloud is a secure, dedicated cloud communications environment for public-sector agencies providing unified communications, contact center operations, emergency response, and citizen engagement capabilities. It holds FedRAMP Certified Class C (Moderate) Rev. 5 authorization and IL4 High Provisional Authorization for CUI-level voice and contact center communications, supporting 7.4 million UC seats and 350,000 contact center seats across more than 80 agencies. Agencies can modernize via cloud, hybrid, or on-premises paths while preserving compatible existing Avaya Aura, Call Center Elite, and endpoint infrastructure.
Avaya Infinity
Avaya Infinity is a comprehensive enterprise customer experience platform that connects communications, enterprise data, AI, systems, and workflows in real time. It supports cloud, hybrid, and on-premises deployment and uses Model Context Protocol (MCP) to orchestrate AI models, route work, update systems, and track completion during customer interactions. The platform enables omnichannel customer journeys, AI-assisted workflow automation, and real-time analytics across both inbound and outbound interactions.
Avaya IP Office
Avaya IP Office is a secure, on-premises unified communications platform designed for small and medium-sized businesses, delivering voice, video, messaging, and call management capabilities. It includes call recording, tracking, and reporting through Avaya Call Reporting, real-time call center agent seats and dashboards, and supports remote and mobile employees with work-from-anywhere capabilities. Avaya Support Services are included, with emergency recovery that restores service within two hours in 90% of incidents.
Avaya Nexus
Avaya Nexus is a critical communications infrastructure platform delivering secure, resilient, zero-downtime enterprise voice for regulated and high-stakes environments such as healthcare, public safety, utilities, finance, and government. It is built on a cloud-native, containerized microservices architecture using Kubernetes and Kamailio SIP routing, and supports flexible deployment across dedicated cloud and on-premises hyperscaler environments including Azure, GCP, AWS, and OCI. The platform integrates with collaboration tools, paging systems, radios, and operational workflows while preserving existing Avaya Aura investments.
Avaya Services
Avaya Services provides expert professional services to design, implement, and manage enterprise communications infrastructure. The service offering covers end-to-end support aimed at driving business growth, including managed services to reduce operational overhead for platforms such as Avaya Aura. Services also include support for technology partnerships covering visualization, planning, deployment, and implementation of communications solutions.
Avaya Support Services
Avaya Support Services provides ongoing technical support for Avaya communications products including Avaya IP Office, with proactive systems designed to resolve issues before they become widespread. The service includes 24/7 access to an Avaya support team across multiple channels and an emergency recovery capability that restores service in under two hours in 90% of outage incidents. Support also covers software downloads, billing, and access to Avaya OneCare for partner and customer support.
Considering Avaya?
Our team will work with you to determine if Avaya is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.