Axcient
About
Axcient is an MSP-focused backup and disaster recovery company providing the x360Recover platform. HIPAA compliant with immutable backup and automated failover testing. Designed specifically for MSPs managing backup across hundreds of SMB clients including healthcare practices. Competes directly with Datto SIRIS, typically at a lower price point.
Details
VenSearch Intelligence
Ideal Customer
- Axcient is a 100% channel-only, MSP-exclusive vendor — it does not sell direct and has no direct enterprise sales motion.
- Its ideal customer is an MSP managing anywhere from a handful to hundreds of SMB clients, with those end-clients typically having fewer than 500 employees.
Key Differentiators
- Axcient's primary technical differentiators are its proprietary Chain-Free backup technology (which makes each recovery point independent, eliminating chain corruption risk), AirGap anti-ransomware protection (which separates deletion requests from actual data deletion), and AutoVerify (automated backup integrity testing that eliminates manual verification labor).
- Its flat-fee, usage-based pricing model — a single price per protected system or user per month with pooled cloud storage — is frequently cited as significantly more cost-effective than Datto's per-device licensing.
Industries Served
- Axcient's platform is purpose-built for Managed Service Providers (MSPs) and their small-to-medium business (SMB) end clients across a wide range of industries.
- The platform's compliance capabilities specifically address the needs of highly regulated verticals including healthcare, legal, financial services, and government.
Service Coverage
- Axcient operates globally through its MSP channel partner network, with its primary market concentration in North America.
- Its cloud infrastructure is supported by four co-located data centers in Atlanta, Georgia; Salt Lake City, Utah; Kelowna, British Columbia, Canada; and Amsterdam, Netherlands, enabling coverage across the US, Canada, and Europe.
Partnerships
- Axcient's most strategic distribution partnership is with Pax8, which holds an exclusive global distribution agreement for x360Recover Direct-to-Cloud and distributes Axcient's full product suite to MSPs across North America, Europe, and Asia-Pacific.
- Additional distribution partners include Ingram Micro, D&H, and Chartec.
Company Size & Ownership
- Axcient was founded in 2006 (operating under the eFolder brand before rebranding) and is headquartered in Denver, Colorado.
- The company had approximately 195–250 employees at its peak, with workforce data from early 2026 indicating a decline to roughly 159–175 employees following its September 2024 acquisition by ConnectWise.
Compliance & Certifications
- Axcient is SOC 2 Type II certified as a company and all four of its data centers are SSAE 16 Type II or SOC certified.
- The platform is HIPAA and HITECH compliant, with Axcient willing to sign HIPAA Business Associate Agreements (BAAs), and it also complies with GDPR for international data protection requirements.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
2 offeringsx360Cloud
Direct-to-cloud backup for endpoints, servers, and Microsoft 365 data without on-premises hardware. Designed for MSPs managing remote and hybrid workforces where deploying physical appliances isn't practical. Cloud-only with automated scheduling and compliance reporting.
x360Recover
MSP-focused backup and disaster recovery platform available as appliance-based or direct-to-cloud deployment. Local backup with cloud replication, instant virtualization for server failover, and automated recovery verification. Competes directly with Datto SIRIS in the MSP channel, typically at a lower price point. HIPAA compliant with immutable storage.
Considering Axcient?
Our team will work with you to determine if Axcient is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.