Blitzz
Procurement partnerAbout
Blitzz is a remote visual assistance software company that enables support agents, remote experts, and inspectors to see through a customer's or technician's phone camera via browser-based live video, with no app download required. The platform includes features such as AR annotations, remote zoom, OCR text extraction, GPS-stamped photo capture, and AI-powered session summaries. Customers include contact centers, field service teams, insurers, building departments, and enterprises such as Guardi...
Details
VenSearch Intelligence
Ideal Customer
- Blitzz's pricing structure and feature set serve a wide spectrum from SMB to enterprise, with tiered plans accommodating both small teams and large organizations with custom enterprise pricing.
- The platform is particularly well-suited for mid-market to enterprise contact centers, field service operations, insurance adjusters, quality assurance auditors, and inspection companies that conduct high volumes of remote interactions and want to reduce truck rolls and on-site visits.
Key Differentiators
- Blitzz's primary differentiator is its fully app-free, browser-based architecture — customers and field contacts join sessions via a secure SMS/email/WhatsApp link with no download, no account, and no friction, which the company claims dramatically increases connection success rates versus competitors.
- The platform combines live AR annotation, remote camera zoom, OCR serial number reading, GPS-stamped photo capture, AI-generated call summaries, and Owlbert AI for real-time knowledge base surfacing — a more comprehensive toolset than many point solutions.
Industries Served
- Blitzz serves a broad range of industries including telecommunications, insurance, automotive, manufacturing, construction, utilities, power and energy, field service management, retail/e-commerce, government and public services (municipalities, building departments), healthcare/telehealth, banking/fintech, foodservice equipment, and SaaS/software.
- The platform meets security requirements specifically cited for healthcare, financial services, and insurance.
Service Coverage
- Blitzz is headquartered in Los Gatos, California and operates as a global SaaS platform.
- The company serves customers across North America — including named customers such as Guardian Protection, Rogers, SaskTel, the City of Berkeley, and the City of San Mateo — and has an international reach that includes clients in Canada (TFI Canada, Tim Hortons, McDonald's) and global enterprises.
Partnerships
- Blitzz has established native integrations and formal marketplace partnerships with several major enterprise platforms.
- It is listed on the Genesys AppFoundry (available for Genesys Cloud CX), the Salesforce AppExchange (supporting Service Cloud, Sales Cloud, and Field Service Lightning), and the ServiceNow Store.
Company Size & Ownership
- Blitzz was founded in 2017 by CEO Rama Sreenivasan (a scientist with MIT and Applied Materials experience) and CTO Keyur Patel (a former Google engineer).
- Employee count estimates vary across sources but generally fall in the 15–50 range per recent data, with some sources citing up to 51–200 at peak.
Compliance & Certifications
- Blitzz holds SOC 2 Type II certification and is HIPAA-ready with Business Associate Agreements available.
- The platform is compliant with GDPR and LGPD (Brazil's data protection law), offering explicit guest consent management and EU Data Protection Addendums.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
9 offeringsAI Integrations
Blitzz offers AI integrations that extend the platform's intelligence capabilities for contact centers and support teams. This includes connecting Blitzz's AI features with existing enterprise systems and workflows. Specific integration partners and details are listed separately on the AI Integrations page.
Blitzz Co-Browse
Blitzz Co-Browse allows support agents to guide customers through a website or mobile app by seeing exactly what the customer sees on their screen. Agents can navigate the customer's screen in real time to resolve issues faster, improve conversion rates, and boost customer satisfaction. Pricing starts at $19 per agent per month.
Blitzz Concierge
Blitzz Concierge is a live remote visual support product designed for contact centers and field service teams. Agents send a secure link via SMS, email, or WhatsApp, and customers connect instantly through their phone browser to share live video. Agents can annotate in real-time, zoom the camera, capture timestamped photos, and have session data sync automatically to CRM platforms like Salesforce, ServiceNow, and Zendesk. Pricing starts at $175 per month billed annually including 5 users, with additional users at $35 per month.
Blitzz Inspect
Blitzz Inspect is a remote video inspection product that allows inspectors to conduct inspections via live video without traveling to a site. Every photo captured is stamped with date, time, and GPS location, and the product includes Offline Mode for use in low-connectivity areas, OCR for reading serial numbers and labels, and automatic generation of Word inspection reports. Pricing starts at $334 per month billed annually with 600 inspection credits per year.
Blitzz ScreenShare
Blitzz ScreenShare is a browser-based screen sharing product that includes live annotation capabilities. It allows agents and customers to share screens without requiring any app download. Pricing starts at $19 per agent per month.
BlitzzCam
BlitzzCam is a field photo documentation product currently in early access. Field crews use a mobile app to capture photos, while clients and stakeholders can view the captured photos through a shareable link with no app download required.
Enterprise Security & Compliance
Blitzz offers enterprise-grade security and compliance capabilities as part of its platform, including SOC 2 Type II certification, HIPAA-ready architecture with Business Associate Agreements, GDPR and LGPD compliance, end-to-end AES encryption, explicit guest consent management, SAML-based SSO and MFA support, and flexible data residency options using customer-owned AWS or Azure storage. Comprehensive audit trails are available for compliance reporting and security investigations.
Owlbert AI
Owlbert AI is an AI agent assistant that recognizes equipment visible in live video during a support session and automatically suggests the matching knowledge base article to the agent. It is designed to help agents resolve issues faster by surfacing relevant documentation in real time.
ServiceNow Integration
Blitzz provides a native integration with the ServiceNow platform that allows agents to launch remote visual assistance sessions directly from within ServiceNow. The integration is browser-based, requires no app download for end users, and supports use cases including remote customer support, remote video inspections, remote field service, remote video sales, billing and identification, and video claims for insurance.
Considering Blitzz?
Our team will work with you to determine if Blitzz is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.