Boost.ai
Procurement partnerAbout
boost.ai is a conversational AI platform provider specializing in enterprise-grade virtual agents for regulated industries including financial services, insurance, telecom, and the public sector. Founded in Norway in 2016, the company automates millions of human-to-organization interactions annually across chat and voice channels for hundreds of organizations worldwide. boost.ai is joining Automation Anywhere and is backed by Nordic Capital private equity.
Details
VenSearch Intelligence
Ideal Customer
- Boost.ai squarely targets large enterprises and Fortune 1000 organizations in regulated industries — particularly banks, credit unions, insurance firms, telecoms, and government agencies.
- Their sweet spot is organizations that need to handle high volumes of customer interactions at scale with strict compliance and governance requirements, where a 90%+ automated resolution rate creates measurable operational ROI.
Key Differentiators
- Boost.ai's core differentiator is its patented hybrid NLU-LLM architecture, which combines proprietary natural language understanding with generative and agentic AI to deliver 90%+ production resolution rates in regulated industries — where general-purpose LLMs lack governance guardrails.
- The platform is purpose-built for regulated industries with pre-loaded industry intent libraries (1,500+ for insurance, 6,000+ for municipalities), self-learning AI to eliminate cold-start friction, and enterprise compliance controls including GDPR, SOC 2 Type II, ISO 27001/27701, and FSQS.
Industries Served
- Boost.ai primarily serves financial services (banks, credit unions, and fintechs), insurance, telecommunications, e-commerce, healthcare, and the public sector/municipalities.
- The platform is purpose-built for regulated industries, with pre-built intent libraries for banking, insurance, and telecom, and a dedicated municipality solution built around 6,000+ automated topics.
Service Coverage
- Boost.ai operates globally with its primary focus on Europe (particularly the Nordics) and North America.
- The company is headquartered in Sandnes, Norway, with offices in six strategic markets including Los Angeles, Boston, Copenhagen, and London.
Partnerships
- Boost.ai has 90+ technology and channel partners globally.
- Key CCaaS integrations include Genesys Cloud CX (pre-built connector) and Vonage.
Company Size & Ownership
- Founded in 2016 in Sandnes, Norway, Boost.ai employs approximately 150–179 people across its global offices as of 2025–2026.
- Estimated annual revenue is approximately $29.4M (as of mid-2024, per third-party estimates), with a disclosed valuation of approximately $88.2M.
Compliance & Certifications
- Boost.ai holds ISO 27001 (information security), ISO 27701 (privacy information management), ISAE 3402, and SOC 2 Type II certifications — the latter completed in April 2026 with zero exceptions.
- The platform is GDPR compliant and supports HIPAA-aligned data handling.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
10 offeringsAgentic AI
An advanced agentic AI capability within the boost.ai platform that enables AI agents to plan, make decisions, take actions, and collaborate across channels and systems rather than simply answering questions. It is deployed with enterprise governance and oversight controls, allowing organizations to automate complex end-to-end workflows with safety guardrails appropriate for regulated industries.
Chat Automation
An AI chat agent solution for customer service that automates conversations across digital channels with 365-day availability and instant responses. It includes a no-code conversational builder, smart intent management with a proprietary intent hierarchy system, self-learning AI, proactive campaign and upsell features, built-in live chat (Boost Human Chat), and conversation analytics with quality rating, tagging, and filters.
Conversational AI for Financial Services
A conversational AI solution tailored for banks, credit unions, and other financial institutions that automates customer-facing and internal banking requests such as account balance checks, lost card reporting, loan pre-approvals, and mortgage payment management. The solution is GDPR compliant, FSQS certified, and ISO 27001, 27701, and SOC 2 certified, and supports seamless handover to human agents when needed.
Conversational AI for Insurance
A conversational AI solution for insurance companies preloaded with over 1,500 service, support, and claims topics to automate customer interactions including account updates, plan purchases, claim filings, policy updates, and coverage inquiries. It offers 24/7 self-service across chat and voice, seamless handover to human agents for complex queries, and data-driven insights for continuous optimization.
Conversational AI for Public Sector / Municipalities
A multi-tenant AI agent solution designed for governments and municipalities to automate citizen interactions at scale, built around a central knowledge hub with over 6,000 automated topics. It supports hyper-localization so each municipality's AI agent provides customized answers for local needs, and includes a no-code conversation builder to train the AI over time through cross-municipal collaboration.
Conversational AI for Telecom
A conversational AI solution for telecommunications providers that automates customer service inquiries, account management, and self-service tasks such as device dispatches and account balance checks across chat, voice, and social media channels. It includes intelligent analytics to identify upsell opportunities and supports multi-channel availability with real-time channel switching for continuous conversations.
Conversational AI Platform
A no-code enterprise AI agent platform that combines proprietary natural language understanding (NLU) with generative and agentic AI capabilities in a hybrid architecture. It enables teams to build, deploy, and manage AI agents across chat and voice channels without developers, with built-in analytics, testing tools, compliance guardrails, and integrations to enterprise systems. Certified to ISO 27001 and 27701, GDPR compliant, and recognized in the Gartner Magic Quadrant for Conversational AI Platforms 2025.
Customer Self-Service Automation
A use-case-specific deployment of boost.ai's conversational AI platform focused on enabling customers to resolve inquiries autonomously without waiting for human agents, available 24/7 and in multiple languages. The solution uses proprietary NLU to understand true customer intent, integrates generative AI for real-time tailored responses, and includes proactive features that anticipate customer needs before they are expressed.
Platform Integrations
A suite of pre-built and custom integrations that connect the boost.ai conversational AI platform to existing enterprise tools including contact center platforms, CRM systems, authentication providers, utility tools, and voice platforms. The platform also offers a flexible API connector allowing organizations to build custom integrations with any system that has an API, enabling AI agents to execute transactions, update records, and complete end-to-end workflows.
Voice AI
An enterprise-grade Voice Agent solution that enables organizations to build, test, and deploy AI-powered voice automation for contact centers. It includes adaptive voice architecture that blends speech-to-speech for low-risk use cases with a structured compliant pipeline for regulated transactions, built-in testing via automated test calls, and integrations with CCaaS, CRM, and core systems to enable authentication, data retrieval, and transactional actions.
Considering Boost.ai?
Our team will work with you to determine if Boost.ai is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.