brightfin
Procurement partnerAbout
ServiceNow-native technology expense management platform built entirely on ServiceNow — giving IT teams a single pane of glass for managing mobile, fixed, and cloud service expenses within their existing ITSM workflows. Formed from the merger of MobiChord, Mobile Solutions, and Visage. Differentiates by eliminating standalone TEM portals: expense data, approval workflows, dispute management, and cost allocation all live inside ServiceNow. Best fit for enterprises already running ServiceNow who w...
Details
VenSearch Intelligence
Ideal Customer
- Brightfin's sweet spot is mid-market to large enterprise organizations, typically with 1,000+ employees or $500M+ in annual revenue, that are already using or evaluating ServiceNow as their ITSM platform.
- Their optimal customer manages complex, multi-carrier mobile environments, multi-vendor wireline contracts, and/or multi-cloud environments and needs unified visibility and cost allocation across business units.
Key Differentiators
- Brightfin's primary differentiator is being the only TEM solution built entirely natively on ServiceNow — holding the 'Built on Now' designation — meaning all invoice data, workflows, inventory, and cost allocation live directly inside ServiceNow rather than in a separate portal or via a sidecar API integration.
- This eliminates data silos, preserves a single source of truth, and allows IT and Finance teams to manage all technology spend (mobile, fixed telecom, cloud, and AI) within existing enterprise workflows.
Industries Served
- Brightfin serves a diverse set of industries including healthcare (large hospital systems), financial services (The Carlyle Group, financial institutions), manufacturing (Siemens, Henkel, Hess), professional services, government/public sector (U.S. Department of State and other federal agencies), and retail/consumer goods (Williams-Sonoma).
- Its FedRAMP Moderate Authorization specifically enables it to serve U.S. federal civilian and defense agencies.
Service Coverage
- Brightfin operates on a global scale, serving enterprises and government agencies across North America and Europe, with carrier support that spans international operations.
- The platform has demonstrated global reach, including support for European carriers with eSIM and physical SIM capabilities, and one reference case involved a manufacturer consolidating 50+ carrier invoices across 20 countries.
Partnerships
- Brightfin holds the prestigious 'Built on Now' designation from ServiceNow, making it one of ServiceNow's most deeply integrated TEM partners and the second most downloaded app on the ServiceNow store.
- It integrates natively with leading UEM platforms including Microsoft Intune, VMware WorkspaceONE, MobileIron, Jamf, and BlackBerry, as well as major carriers such as AT&T, Verizon, and Telus Canada via direct eBonding APIs.
Company Size & Ownership
- Brightfin was founded in May 2021 through the PE-backed merger of MobiChord, Visage Mobile, and Mobile Solutions by Periscope Equity, though the lineage of its constituent companies dates back to 2001.
- Employee counts across data providers range from approximately 180–300, with ZoomInfo estimating 201–500 employees and Tracxn reporting approximately 180 as of mid-2026 following its acquisition by Proven Optics.
Compliance & Certifications
- Brightfin achieved FedRAMP Moderate Authorization in August 2026 through a partnership with Knox Systems, making its ITFM and TEM platform available to U.S. federal agencies in a compliant environment.
- The platform leverages ServiceNow's enterprise-grade security architecture, which includes built-in governance and audit capabilities as part of the 'Built on Now' designation.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
3 offeringsCloud Cost Management
Tracks and optimizes cloud service spend across AWS, Azure, and Google Cloud within the ServiceNow platform. Identifies unused resources, rightsizing opportunities, and anomalous spend with automated alerts and remediation workflows.
Fixed/Wireline TEM
Manages wireline telecom invoices — MPLS, internet, voice circuits — with automated invoice processing, inventory tracking, and cost allocation across business units. All workflows run in ServiceNow without exporting data to a separate TEM portal.
Mobile TEM
Manages enterprise mobile carrier invoices, device inventory, plan optimization, and usage alerts natively in ServiceNow. Synchronizes mobile data from UEM systems with carrier billing for automated 3-way reconciliation and dispute management.
Considering brightfin?
Our team will work with you to determine if brightfin is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.