Brightspeed
Procurement partnerAbout
Brightspeed is a U.S. telecommunications provider delivering fiber internet, dedicated internet access, Ethernet services, and voice solutions to businesses of all sizes across 20 states. Headquartered in Charlotte, North Carolina, the company focuses on expanding high-speed fiber infrastructure in rural and suburban communities historically underserved by legacy internet providers. It serves small businesses, enterprises, public sector organizations, wholesale customers, and channel partners.
Details
Location
Charlotte, NC
Founded
2022
Offerings
6 active
VenSearch Intelligence
Ideal Customer
- Brightspeed explicitly segments its market into small businesses (fewer than 20 employees) and medium/enterprise businesses (20 or more employees), as well as a dedicated Public Sector division.
- Their sweet spot is SMBs and mid-market enterprises located in suburban or rural areas of the Midwest and Southeast United States — specifically in Tier 2 and Tier 3 markets where fiber options have historically been limited.
Key Differentiators
- Brightspeed's primary differentiator is its fiber-first strategy in underserved rural and suburban Tier 2 and Tier 3 markets, where it competes against slower-moving legacy copper incumbents rather than facing head-to-head urban competition from Verizon or Comcast.
- Its CFO has cited symmetrical speeds, reliability, and consistent long-term performance as core advantages that satellite, fixed wireless, and cable providers struggle to match.
Industries Served
- Brightspeed serves a broad range of industries through dedicated vertical pages and tailored solutions, including healthcare (including Veterans Administration hospitals and rural healthcare providers), K-12 education (with E-Rate program participation for schools and libraries), higher education, state and local government, federal government, energy and utilities, construction, and transportation and distribution.
- Their Public Sector division specifically addresses emergency management, rural healthcare connectivity, and federal agency infrastructure needs.
Service Coverage
- Brightspeed operates across 20 states in the U.S., primarily concentrated in the Midwest, Southeast, and Mid-Atlantic/parts of the Northeast, including North Carolina, Missouri, Ohio, Virginia, Wisconsin, Texas, Pennsylvania, Alabama, Arkansas, Indiana, Kansas, Louisiana, Michigan, Mississippi, New Jersey, South Carolina, Tennessee, Georgia, Illinois, and Oklahoma.
- The company's network platform is capable of serving more than 7.3 million homes and businesses, with coverage particularly strong in rural and suburban Tier 2 and Tier 3 markets across more than 530 communities and 7,700+ cities.
Partnerships
- Brightspeed's most significant technology partnership is with RingCentral (NYSE: RNG), launched in April 2024, powering the Brightspeed Voice+ UCaaS product with AI-driven messaging, voice, video, and collaboration capabilities including integrations with Salesforce and ServiceNow.
- Brightspeed also maintains an active Channel Partner Program operated through Technology Service Distributors (TSDs) and master agents — including ACS Cloud Partners — offering certified reseller access to the full product portfolio with no channel conflict and no quotas.
Company Size & Ownership
- Brightspeed was formed in October 2022 when Apollo Global Management completed its $7.5 billion acquisition of Lumen Technologies' ILEC assets across 20 states.
- The company employs approximately 2,300–4,000 people depending on the source, with recent estimates from mid-2026 placing the active headcount around 2,265–2,332 employees.
Compliance & Certifications
- Brightspeed maintains a formal security and compliance program and states that it partners with external auditors to perform annual assessments meeting industry and regulatory requirements, providing customers with attestations and certifications that meet stringent security and regulatory requirements.
- As a licensed telecommunications carrier, Brightspeed is subject to and annually certifies FCC CPNI (Customer Proprietary Network Information) compliance.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
6 offeringsBrightspeed Biz WiFi
An all-in-one managed WiFi solution purpose-built for small businesses, combining business fiber broadband, four distinct WiFi networks for business systems, staff, point-of-sale, and guests, plus built-in cybersecurity and internet backup. Features include a branded customer WiFi portal, individual staff passwords, network content controls, and management via the Biz WiFi mobile app. Designed to provide secure, reliable connectivity without requiring IT expertise.
Brightspeed Business Fiber
A high-speed shared fiber internet service for businesses offering symmetrical speeds from 200 Mbps up to 8 Gbps. Plans include enhanced reliability, WiFi 7 enabled router options, network security with firewall and cybersecurity protection, internet backup capability, and 24/7 local support. Static IP addresses are available but no SLA is included.
Brightspeed Business Premium Fiber
A higher-tier fiber internet service offering symmetrical speeds from 300 Mbps up to 8 Gbps with SLA-backed reliability and prioritized traffic on the Brightspeed network. Includes a static IP at no extra cost, priority tech support and dispatch, and optional features such as business-grade WiFi, WiFi 7 enabled router, managed firewall and cybersecurity protection, and internet backup. Designed for businesses with more demanding connectivity and uptime requirements.
Brightspeed Voice+ with RingCentral
A cloud-based unified communications platform powered by RingCentral that combines HD voice calling, fax, team messaging, HD video meetings, and cloud storage in a single application. Available in Advanced and Ultra plans with features including auto attendant, call queues, multi-level IVR, business analytics, CRM integrations with Salesforce and ServiceNow, and enterprise-grade security controls. Eliminates on-premise hardware with a SaaS pricing model that allows users and locations to be added quickly.
Dedicated Internet Access (DIA)
A private, never-shared internet connection reserved exclusively for a business, delivering guaranteed symmetrical speeds up to 10 Gbps. Includes SLA-backed performance, proactive monitoring, 24/7 expert support, dedicated bandwidth not shared with other customers, and options for diverse route and dual-link configurations to reduce single points of failure. Designed for organizations running AI workloads, cloud applications, UCaaS, and SaaS tools that require consistent, high-performance connectivity.
Ethernet Service
A scalable, high-speed Ethernet connectivity service that links corporate headquarters, data centers, cloud environments, and branch locations across 2 to 50 unique business sites. Supports point-to-point, point-to-multipoint, and multipoint-to-multipoint configurations with speeds from 3 Mbps to 10 Gbps and traffic prioritization for video conferencing and high-bandwidth applications. The service is Metro Ethernet Forum (MEF) certified and operates as a direct extension of the customer's Local Area Network without requiring additional WAN equipment.
Considering Brightspeed?
Our team will work with you to determine if Brightspeed is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.