Bucher + Suter
Procurement partnerAbout
Bucher + Suter is a global provider of omnichannel contact center solutions and services, specializing in Cisco and Webex Contact Center technology. Founded in 1981 and headquartered in Worblaufen, Switzerland, the company offers CRM integrations, conversational AI, cloud contact center deployments, and operational optimization tools for mid-size and enterprise customers across Switzerland, Germany, and the USA. They are recognized partners of Cisco, Salesforce, and Cognigy, supporting some of t...
Details
VenSearch Intelligence
Ideal Customer
- Bucher + Suter's sweet spot is mid-market to large enterprise organizations — particularly those with existing Cisco or Webex Contact Center infrastructure and a need for deep CRM integration with platforms like Salesforce, Microsoft Dynamics, ServiceNow, SAP, or Oracle.
- They are especially well-suited for companies in regulated industries (financial services, healthcare, government) that require compliant, omnichannel contact center environments and cannot tolerate disruption to live operations.
Key Differentiators
- Bucher + Suter differentiates primarily as the go-to European specialist for Cisco and Webex Contact Center transformation, with over 40 years of deep Cisco-specific expertise and a claim to being the largest Cisco Contact Center partner in Europe.
- Their key differentiator is whole-system integration capability — connecting Cisco/Webex Contact Centers to virtually every major CRM (Salesforce, Microsoft Dynamics, SAP, ServiceNow, Oracle/Siebel) while providing their own purpose-built products (b+s Connects, b+s Elevate, CCBI, SMC) on top of those platforms.
Industries Served
- Bucher + Suter explicitly targets banking and financial services, healthcare, health insurance, government and public sector, retail, energy and utilities, and manufacturing and automotive.
- They have developed industry-specific positioning for heavily regulated environments — particularly European banks, statutory health insurers (e.g., Siemens Company Health Insurance Fund/SBK), and government agencies — where data sovereignty, compliance, and complex CRM integration needs are paramount.
Service Coverage
- Bucher + Suter operates globally with corporate offices in Switzerland (Worblaufen/Bern, headquarters), Germany, and the United States (Denver, CO).
- The company serves customers in over 60 countries, with approximately 400+ enterprise and mid-market customer organizations and around 200,000 contact center agents using their solutions worldwide.
Partnerships
- Bucher + Suter's most significant technology partnership is with Cisco, where they hold status as a Preferred Solution Partner and Advanced Technology Partner, and are recognized by Cisco as the leading Cisco Contact Center partner in Europe.
- They have been a Salesforce partner since 2012, with their b+s Connects for Service Cloud Voice and b+s Elevate products listed on Salesforce AppExchange.
Company Size & Ownership
- Bucher + Suter was founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger, and Hans Hönger, initially focused on robotics and software.
- The company has grown to approximately 120–157 employees (sources vary; LinkedIn shows ~146, LeadIQ estimates ~157 as of early 2026), described internally as 120+ specialists.
Compliance & Certifications
- Bucher + Suter holds ISO 27001 certification (Information Security Management Systems) and ISO 27017 certification (cloud-specific information security controls).
- They also hold an ISAE 3000 C5:2020 Type II assurance report, the German Federal Office for Information Security's cloud compliance standard, which is particularly relevant for regulated industries and public sector clients in Europe.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
12 offeringsAI Consultancy
Bucher + Suter's AI Consultancy service helps contact center organizations navigate the complex AI vendor landscape and identify the right automation and AI strategies for their specific needs. Services include strategic and operational AI coaching, discovery workshops, proof-of-concept builds, and implementation support for voice bots, chatbots, and AI-assisted agent tools. The consultancy draws on partnerships with Cognigy, Salesforce Einstein, and Microsoft to deliver vendor-agnostic recommendations.
b+s Bridge (Custom Development & Integration)
b+s Bridge is Bucher + Suter's custom development and tailored integration service for contact centers with unique or complex requirements that go beyond standard product configurations. In-house consultants and developers work directly with clients to design and build bespoke contact center solutions. It is positioned as a service for organizations needing specific customizations not covered by off-the-shelf offerings.
b+s Connects — CRM Connectors
b+s Connects is Bucher + Suter's flagship suite of CTI and CRM integration products that connect Cisco and Webex Contact Centers to leading CRM platforms including Salesforce, Microsoft Dynamics, ServiceNow, Siebel and Oracle Service Cloud, and SAP CRM and SAP C4C. Agents receive a 360-degree view of the customer from within their existing CRM interface, with call controls, screen pop, omnichannel support, and supervisor reporting tools built in. The connectors are browser-based and endorsed by Cisco.
b+s Connects for Service Cloud Voice
b+s Connects for Service Cloud Voice integrates Cisco and Webex Contact Center with Salesforce Service Cloud Voice, enabling agents to work natively within Salesforce while using enterprise-class contact center routing. The product includes features such as Salesforce Einstein support, Agentforce integration, automatic call logging, WebRTC support, and real-time transcription. It provides complete omnichannel customer journey data for actionable reporting and analytics.
b+s Elevate
b+s Elevate is a comprehensive, AI-enhanced contact center and communication solution built natively for Salesforce with Cisco Webex. It provides agents with a unified omnichannel desktop, supervisor management tools, and AI-driven capabilities for personalized customer engagement. Full support for all included systems, including Cisco Webex and Salesforce Voice, is provided by Bucher + Suter's customer service team.
Contact Center Business Intelligence (CCBI)
b+s CCBI is a business intelligence and analytics solution for Webex and Cisco Contact Centers, providing comprehensive KPI dashboards, agent and department utilization tracking, and historical and real-time reporting. It is available as a standalone product or as an add-on to other Bucher + Suter contact center solutions. The product also includes b+s Reports for CUIC, an out-of-the-box Cisco Unified Intelligence Center add-on providing customizable historical and real-time reports.
Conversational AI Solutions
Bucher + Suter provides conversational AI solutions for contact centers, including chatbot and voicebot implementations powered by platforms such as Cognigy, Salesforce Einstein, and Agentforce. Their team of over 25 conversational AI experts, many Cognigy-certified, handle everything from strategic consulting and workshops to full implementation, operation, and monitoring of AI automation. Solutions are designed to automate recurring inquiries, provide real-time agent assist, and integrate with Cisco and Webex Contact Center environments.
European Private Cloud Contact Center
Bucher + Suter offers a European privately-hosted cloud contact center solution designed for organizations in highly regulated industries such as banking, finance, and healthcare, where data sovereignty and security are critical. The solution is exclusively operated for each enterprise customer and is built on Cisco and Webex Contact Center technology. It provides omnichannel capabilities, CRM integration, and compliance with European data regulations.
On-Premise Contact Center Solutions
Bucher + Suter implements and supports Cisco on-premise contact center solutions including PCCE, UCCE, and UCCX for organizations that require or prefer on-premises infrastructure. Services include omnichannel routing, master call flow design, CRM integration, and conversational AI add-ons for on-prem deployments. The company also supports hybrid architectures that blend on-premise and cloud environments.
Supervisor Management Console (SMC)
The b+s Supervisor Management Console is a browser-based, intuitive GUI tool that gives non-technical contact center supervisors direct control over routing adjustments, operational hours, announcements, agent skills, and real-time configuration without requiring scripting knowledge or client installation. It is available for both Webex and Cisco Contact Center environments and is designed to scale from small businesses to large enterprises. The SMC supports multi-tenant deployments and configurable time zones for decentralized contact centers.
Webex Collaboration Suite
Bucher + Suter resells and implements the full Webex Collaboration Suite, providing organizations with a cloud-based platform for meetings, messaging, calling, and team collaboration. The suite integrates with over 100 business-critical apps including Bucher + Suter's own CRM connectors, enabling seamless hybrid work environments. Bucher + Suter assists with deployment, configuration, and integration into existing enterprise systems.
Webex Contact Center (CCaaS)
Bucher + Suter delivers Cisco's Webex Contact Center as a cloud-based Contact Center as a Service (CCaaS) solution, combining cloud technology, AI, and reporting for omnichannel customer engagement. The platform supports voice, messaging, and digital channels and integrates tightly with the broader Webex ecosystem including Webex Calling and Webex Connect. Bucher + Suter handles deployment, configuration, and ongoing managed services for this platform.
Considering Bucher + Suter?
Our team will work with you to determine if Bucher + Suter is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.