Call Center Power
Procurement partnerAbout
Call Center Power is a professional services firm founded in 2015 that builds, manages, scales, and outsources call centers of excellence by leveraging vetted partners, experienced staff, and proven expertise. The company specializes in contact center consulting, BPO/outsourcing matchmaking, technology enablement, and managed services, serving industries including healthcare, banking, retail, telecommunications, and government. Headquartered in Leesburg, Virginia, the firm holds certifications a...
Details
VenSearch Intelligence
Ideal Customer
- Call Center Power's sweet spot is mid-market to enterprise organizations, typically those operating contact centers with 50 to 2,000+ agents.
- Their positioning explicitly targets companies that require institutional-grade expertise but with boutique-level agility — specifically mid-market firms underserved by large consultancies focused on Fortune 500 clients.
Key Differentiators
- Call Center Power's primary differentiator is its vendor-agnostic, full-lifecycle positioning: unlike platform-specific resellers, they implement, integrate, and manage Amazon Connect, Genesys Cloud CX, Zoom Contact Center, and Zendesk — and can recommend the right platform rather than selling a single solution.
- A second major differentiator is the combination of technology implementation expertise with deep operational consulting (staffing, training, QA, workforce management), allowing them to address both the technical and human sides of contact center transformation under one roof.
Industries Served
- Call Center Power explicitly serves 12+ industries including healthcare, banking and finance, government (federal, state, and local), telecommunications, retail and e-commerce, insurance and warranty, technology, travel and hospitality, utilities and energy, automotive, media and education, and restaurants.
- Their healthcare practice includes work with patient access centers and HIPAA-sensitive environments; their government practice includes FedRAMP- and FISMA-compliant deployments; and their financial services work touches PCI-DSS-relevant environments.
Service Coverage
- Call Center Power is headquartered in Leesburg, Virginia and operates primarily as a remote/distributed professional services firm serving clients across the United States.
- Their team spans employees across multiple continents — sources indicate presence across North America, Asia, and Africa — reflecting a globally distributed workforce.
Partnerships
- Call Center Power holds certified partner status across all four of its primary CCaaS platforms: AWS Advanced Tier Services Partner and Amazon Connect Service Delivery Partner (with eligibility for Amazon Connect MAP funding); Zendesk Premier Tier Partner; Genesys-certified partner; and Zoom Agency Partner.
- Their team collectively holds all 19 AWS certifications including Solutions Architect Professional, DevOps Engineer Professional, Generative AI Developer, Security Specialty, and Machine Learning Specialty.
Company Size & Ownership
- Call Center Power was founded in November 2015 by Doug Deker and Brian Redden as Call Center Optimization Group LLC, a privately held Virginia-incorporated LLC. LinkedIn lists the company at 11–50 employees, while more recent data from LeadIQ (July 2026) estimates approximately 134 employees, suggesting meaningful growth since founding.
- Revenue estimates vary: ZoomInfo cites approximately $10.2 million, while LeadIQ estimates $25M–$50M annually.
Compliance & Certifications
- Call Center Power itself does not appear to publicly claim proprietary SOC 2, ISO 27001, or FedRAMP certifications as an organization.
- However, the platforms they implement and the environments they support are compliance-aligned: they explicitly reference deploying FedRAMP-authorized CCaaS platforms (Genesys Cloud CX), HIPAA-compliant services, PCI DSS-certified solutions, and FISMA-aligned government contact center environments.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
9 offeringsAmazon Connect Implementation & Optimization
As an AWS Service Delivery Partner for Amazon Connect, Call Center Power delivers end-to-end Amazon Connect implementations and migrations, including IVR design, AI-powered routing, AWS Lambda integrations, Amazon Lex bot configuration, and real-time analytics setup. The firm also provides ongoing managed services and optimization for Amazon Connect environments.
Call Center Outsourcing / BPO Matchmaking
Call Center Power matches clients with vetted BPO partners from a marketplace of 250+ outsourcing providers globally, at no cost to the client. The company handles sourcing, vetting, introductions, and ongoing vendor management to find the right outsourcing solution for each organization's needs.
Channel Partner Program
Call Center Power offers a channel partner program through Telarus and Avant, enabling technology advisors to earn commissions on contact center deals. Partners introduce opportunities and Call Center Power delivers the full-lifecycle services including consulting, technology implementation, BPO matchmaking, and managed services.
Contact Center Consulting & Staff Augmentation
Call Center Power provides operational consulting and staff augmentation services covering recruiting and staffing, training, quality assurance, workforce management, vendor management, data and analytics, and performance optimization. Consulting engagements identify operational gaps, build improvement roadmaps, and drive measurable results across any contact center environment.
Contact Center Technology Enablement
Call Center Power provides full-lifecycle implementation, migration, and optimization services across leading CCaaS platforms including Amazon Connect, Genesys Cloud CX, Zendesk, and Zoom Contact Center. Services span solution design, IVR/IVA configuration, CRM integrations, agent and leadership training, and go-live support.
Genesys Cloud CX Implementation & Optimization
Call Center Power is a Genesys-certified partner specializing in deploying and integrating Genesys Cloud CX for enterprise clients across healthcare, finance, government, and retail. Services include platform implementations and migrations, advanced routing and IVR/IVA design, workforce management, quality optimization, and analytics and reporting.
Managed Services for Contact Centers
Call Center Power provides ongoing, expert-led operational support for contact center technology and operations, including quality assurance, training, workforce management, incident response, and platform optimization. Managed services are available for Amazon Connect, Genesys, Zendesk, Zoom, and other contact center platforms.
Zendesk Implementation & Optimization
As a certified Zendesk partner, Call Center Power delivers end-to-end Zendesk deployments including Support, Service, and CRM integrations, workflow automation, IVR/IVA design, and AI-enhanced service experiences. The team provides Zendesk-certified administration and implementation across government, healthcare, technology, retail, and financial services.
Zoom Contact Center Implementation & Optimization
Call Center Power is a Zoom Agency Partner specializing in implementing and optimizing Zoom's AI-powered contact center solutions, including Zoom Contact Center, Virtual Agent, and Workforce Engagement Management. Services include contact center design and deployment, voice, video, and digital channel optimization, CRM integrations, and post-launch managed services.
Considering Call Center Power?
Our team will work with you to determine if Call Center Power is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.