Carbonite
About
Carbonite, an OpenText company, provides cloud backup solutions primarily for SMBs. The "easy button" for small businesses needing backup without IT expertise. SOC 2 certified. HIPAA compliance support for healthcare organizations with encryption at rest and in transit. Carbonite Safe backs up PCs/Macs; Carbonite Server backs up Windows servers. Less feature-rich than Veeam or Rubrik but dramatically simpler to deploy.
Details
VenSearch Intelligence
Ideal Customer
- Carbonite's sweet spot is clearly the SMB and prosumer market — specifically small businesses with limited or no dedicated IT staff that need simple, reliable, automated cloud backup without complexity.
- At the time of OpenText's acquisition, Carbonite served over 300,000 SMB customers and 7 million prosumers globally.
Key Differentiators
- Carbonite's primary differentiators are its ease of use, unlimited cloud storage at a flat price, and fully automated continuous backup — requiring no IT expertise to deploy.
- Carbonite was the first cloud backup service to offer unlimited backup space for a fixed price, a model that previously did not exist in an industry priced by the gigabyte.
Industries Served
- Carbonite primarily serves small and medium-sized businesses (SMBs) and individual/prosumer customers across virtually all industries.
- Documented vertical markets include healthcare (with HIPAA-specific controls and Business Associate Agreement support), financial services (supporting FINRA and SEC compliance requirements for registered investment advisors and financial firms), education (K-12 schools and educational institutions), and general SMBs in retail, professional services, and other sectors.
Service Coverage
- Carbonite operates as a global cloud backup service, with its primary headquarters at 2 Avenue de Lafayette, Boston, MA.
- As of its 2011 IPO filing, Carbonite already had customers in more than 100 countries, with approximately 94% of customers based in the U.S. As part of OpenText, Carbonite now benefits from a global support infrastructure with 24/7 coverage across 7 countries, and sales/support offices spanning North America (Boston, Emeryville CA, Indianapolis IN, Salt Lake City UT, Seattle WA, Sunnyvale CA), EMEA (UK, Germany, Ireland, Switzerland), and Asia-Pacific (Japan, Australia).
Partnerships
- Carbonite operates the Carbonite + Webroot Partner Program, which enables MSPs, value-added resellers (VARs), distributors, and network/security vendors to resell and deploy Carbonite's backup and cybersecurity solutions.
- The program offers RMM integrations with major MSP platforms including ConnectWise, Continuum, Kaseya, NinjaRMM, Atera, SyncroMSP, Pulseway, SolarWinds MSP, and Datto, enabling MSPs to manage Carbonite deployments within their existing toolsets.
Company Size & Ownership
- Carbonite was founded on February 23, 2006 in Boston, MA and was publicly traded on Nasdaq (CARB) until its acquisition by OpenText in December 2019 for approximately $1.45 billion.
- At the time of acquisition, Carbonite had over 300,000 SMB customers, 14,000 MSP partners, 7 million prosumers, and approximately 1,500 employees.
Compliance & Certifications
- Carbonite operates under a robust compliance framework audited against SOC 2 Type 2 (annually audited by a third-party firm for security, confidentiality, and availability), HIPAA (with third-party-validated controls and Business Associate Agreement capability), GDPR, SOX, GLBA, and Massachusetts 201 CMR 17.00 state privacy law.
- Carbonite can provide a SOC 2 Type 2 report to customers upon request under NDA.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
3 offeringsCarbonite Backup for Microsoft 365
Cloud-to-cloud backup for Microsoft 365 data including Exchange, OneDrive, SharePoint, and Teams. Automated daily backups with 30-day retention and granular restore. The simplest M365 backup option for small businesses without IT staff.
Carbonite Safe Backup
Simple cloud backup for PCs and Macs with unlimited storage. Automatic, continuous file-level backup to Carbonite's cloud. The easiest backup product to deploy — install the agent, select what to back up, done. No IT expertise required. Designed for small businesses and individual users who need protection without complexity.
Carbonite Server Backup
Cloud backup for Windows servers including full system image and bare metal recovery. Protects physical and virtual servers with automatic scheduling, encryption in transit and at rest, and recovery to original or new hardware. The step up from Safe Backup for SMBs with on-premises servers.
Considering Carbonite?
Our team will work with you to determine if Carbonite is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.