Carbyne
Procurement partnerAbout
Carbyne is a cloud-native emergency communication and Next-Generation 911 (NG911) platform providing AI-powered incident response, real-time data integration, intelligent call management, and multilingual communication tools for Emergency Communications Centers and public safety agencies globally. The company's technologies enable emergency contact centers and select enterprises to connect with callers and connected devices via highly secure communication channels without requiring the download ...
Details
VenSearch Intelligence
Ideal Customer
- Carbyne's sweet spot is government-operated PSAPs and emergency communications centers of all sizes — from small county dispatch centers to large, multi-agency metropolitan ECCs — across the United States and internationally.
- Its APEX platform is designed to replace legacy 911 call handling infrastructure at agencies seeking full cloud-native modernization, while its Universe product caters to smaller or more budget-constrained PSAPs that want NG911 enhancements without a full system replacement.
Key Differentiators
- Carbyne's primary differentiator is its fully cloud-native architecture — unlike competitors who layer cloud capabilities on top of legacy on-premise infrastructure, Carbyne operates entirely in the cloud, enabling seamless AI integration, multi-region redundancy, and 99.999% inbound call handling uptime.
- It holds U.S. patents for converting 911 calls into live video calls, and its unified single-interface platform eliminates the multi-platform navigation burden common with legacy and hybrid systems.
Industries Served
- Carbyne serves exclusively the public safety and emergency communications sector, with its core customer base being government-operated Public Safety Answering Points (PSAPs), municipal and county emergency communications centers (ECCs), law enforcement agencies, and state-level emergency services such as the Florida Highway Patrol.
- It also serves private-sector enterprises with critical incident response needs via its Enterprise Connect product, and has integrations with emergency medical services organizations such as Global Medical Response.
Service Coverage
- Carbyne operates globally, with its primary market being the United States, where it has deployments across 23 states, including major cities such as Miami, Atlanta, New Orleans, and New York City.
- Internationally, it serves agencies in Mexico, Colombia, Israel (including Tel Aviv and Jerusalem municipalities), and maintains R&D and sales hubs in Tel Aviv, India, and Ukraine.
Partnerships
- Carbyne's most significant technology partnership is with AT&T, which is both a strategic investor and infrastructure partner — the two companies co-launched a first-of-its-kind cloud-native 911 infrastructure built on AT&T ESInet and AWS, and co-offer APEX Continuity for AT&T i3 ESInet customers.
- Carbyne also has a deep integration partnership with Tyler Technologies, embedding its ECaaS capabilities (live video, voice, location) directly into Tyler's Enterprise CAD platform.
Company Size & Ownership
- Carbyne was founded in 2015 (originally as Reporty Homeland Security) by Amir Elichai, Alex Dizengoff, Lital Leshem, Pinchas Buchris, and Yony Yatsun, and rebranded to Carbyne in 2018.
- The company has approximately 150–237 employees across four continents as of 2025–2026, with estimated annual revenue in the range of $48M–$250M (estimates vary widely by source).
Compliance & Certifications
- Carbyne holds SOC 2 Type II and HIPAA/HITECH certifications, audited by independent third-party firm A-LIGN, demonstrating controls around security, confidentiality, and data integrity.
- In October 2025, Carbyne achieved EU-U.S. Data Privacy Framework (EU-U.S. DPF) certification, enabling lawful handling of personal data from the EU and UK in compliance with GDPR-level standards.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
6 offeringsCarbyne APEX
APEX is a cloud-native, all-in-one call handling platform designed to replace legacy 911 call handling systems for Public Safety Answering Points (PSAPs). It unifies voice, live video, precise location intelligence, AI-powered triage and transcription, real-time translation in 35+ languages, and rich media into a single operational interface. The platform integrates with CAD systems and IoT devices and offers multi-region redundancy for continuous uptime.
Carbyne APEX Continuity
APEX Continuity is a cloud-based emergency backup solution that keeps 911 call handling operational during PSAP service disruptions such as network outages, cyberattacks, system failures, or evacuations. Telecommunicators can securely log in to reroute and answer emergency calls from laptops, CAD PCs, or backup facilities in nearly any location with internet access. The solution is currently available to PSAPs on AT&T i3 ESInet and includes advanced Carbyne features such as real-time transcription and precise location tracking.
Carbyne Bridge Desk
Bridge Desk is an integrated command and control system that provides ECC supervisors and leaders with real-time, geospatial visibility of incoming 911, 311, and admin line calls, along with geofenced insights, weather data, and notification capabilities. It is available in two tiers — Essentials (provided at no additional cost to APEX and Universe customers) and Premium (with additional features including asset tracking, third-party integrations such as traffic cameras, and advanced AI alerting). The solution supports large-scale, multi-agency operations and enables supervisors to monitor incidents and coordinate response across single or multiple ECCs.
Carbyne ECaaS (Emergency Communications as a Service)
ECaaS is a cloud-native service that enables public safety technology providers and enterprises to integrate Carbyne's NG911 capabilities — including live video, voice, messaging, real-time location, and AI translation — directly into existing CAD and dispatch protocol applications. It is designed to be easy to deploy, often requiring just a few lines of code, and is compatible with government-grade security architecture. ECaaS powers third-party integrations such as Tyler Technologies' Enterprise CAD platform.
Carbyne Enterprise Connect
Enterprise Connect is a cloud-native connectivity solution that establishes a direct, structured communication channel between enterprises and public safety organizations. It enables enterprises to securely share relevant incident data and context with emergency services in real time, without relying on indirect or manual communication methods. The solution features role-based access controls and predefined data formats to ensure clarity and security during emergency incidents.
Carbyne Universe
Universe is an over-the-top (OTT) NG911 enhancement layer designed for emergency centers that want to add modern capabilities to existing legacy call handling systems without a rip-and-replace migration. It integrates seamlessly with current CAD and CPE infrastructure to deliver live streaming video, AI-powered real-time translation and transcription in 35+ languages, precise caller location, and situational awareness tools. Universe is entirely cloud-based and can be deployed in minutes with minimal technical lift.
Considering Carbyne?
Our team will work with you to determine if Carbyne is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.