CBTS
Procurement partnerAbout
IT consulting and managed services subsidiary of altafiber (formerly Cincinnati Bell) specializing in Cisco-as-a-service, managed networking, SD-WAN, cloud, and unified communications for enterprise and mid-market customers. Brings 30+ years of IT services experience with deep Cisco expertise across Meraki, Viptela, and Webex product lines. Differentiates through tight integration of connectivity, networking, cloud, and collaboration services from a single provider with strong Midwest roots. SOC...
Details
VenSearch Intelligence
Ideal Customer
- CBTS primarily targets mid-market and enterprise organizations, with Clutch data showing an even 50/50 split between enterprise (over $1B revenue) and midmarket ($10M–$1B revenue) clients.
- Their sweet spot is organizations with distributed physical footprints — such as multi-branch financial institutions, regional healthcare networks, multi-location retailers, and higher education campuses — that require converged network, security, and cloud management across hybrid environments but lack sufficient internal engineering staff to operate 24x7 SOCs or manage multi-vendor carrier deployments.
Key Differentiators
- CBTS positions itself as offering 'the technical depth of a large integrator with the flexibility and client focus of a specialized partner,' combining VAR, professional services, and managed services under one roof with over 30 years of infrastructure heritage.
- A standout customer satisfaction metric is its Net Promoter Score of 82 — more than 20 points above industry benchmarks — placing it in the top 1% of B2B service providers.
Industries Served
- CBTS serves a broad range of industries with particular depth in healthcare, financial services, manufacturing, retail, higher education, and government and public safety.
- Their healthcare practice addresses HIPAA encryption, nurse-call compliance, EHR/EMR integrations, and multi-site hospital infrastructure.
Service Coverage
- CBTS operates as a North American technology services company, primarily serving the United States and Canada under the CBTS and OnX Canada brands.
- The company maintains more than 27 offices across the U.S., Canada, the United Kingdom, Ireland, and India, and serves more than 3,000 client organizations across North America.
Partnerships
- CBTS maintains deep, long-standing partnerships with a broad set of Tier 1 technology vendors.
- Most notably, it is a Cisco Preferred Partner with 30 years of Cisco partnership history, holding 300+ Cisco certifications and Preferred status across five portfolios (Cloud and AI Infrastructure, Collaboration, Networking, Security, and Services) — making it one of the most broadly credentialed Cisco partners in the U.S. CBTS is also an AWS Advanced Consulting Partner with 80+ AWS certifications and achieved AWS Migration and Modernization Competency in May 2026.
Company Size & Ownership
- CBTS was founded in 1994 and is headquartered in Cincinnati, Ohio, with approximately 2,600 employees as of late 2026, reflecting roughly 5% year-over-year headcount growth.
- Estimated annual revenue is approximately $1.3 billion.
Compliance & Certifications
- CBTS holds over 100 security-related certifications and credentials, explicitly including HIPAA compliance, PCI compliance, CISSP, CMMC, and CSAE Certification across its cybersecurity practice.
- Its Governance, Risk & Compliance team helps customers align to frameworks such as NIST CSF, ISO 27001, PCI DSS, HIPAA, SOC 2, CMMC, and the NIST AI Risk Management Framework.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
4 offeringsCybersecurity
Managed security services including firewall management, vulnerability assessment, endpoint protection, and SIEM. Built on Cisco security portfolio and third-party tools.
Managed Cloud & Infrastructure
Managed cloud services across AWS, Azure, and private cloud with migration, optimization, and hybrid infrastructure management. Includes managed backup and disaster recovery.
Managed Networking
Fully managed network infrastructure including routing, switching, wireless, and SD-WAN (Cisco Meraki, Viptela, VMware VeloCloud). Includes NOC monitoring, change management, and lifecycle services.
Unified Communications
Managed Cisco Webex calling, collaboration, and contact center solutions. Delivered as a managed service with integration into existing network infrastructure.
Considering CBTS?
Our team will work with you to determine if CBTS is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.