Channel Exchange
Procurement partnerAbout
ScanSource is a leading technology distributor that connects businesses with hardware, software, connectivity, and cloud solutions from the world's leading suppliers, serving partners including VARs, MSPs, ISOs, ISVs, and sales agents. The company distributes products across categories including barcode scanners, POS and payments, mobile computers, networking, security, and communications, while also providing value-added services such as custom configuration, financing, and cloud marketplace ac...
Details
Location
Greenville, SC
Offerings
10 active
VenSearch Intelligence
Ideal Customer
- Channel Exchange is designed for reseller channel partners — specifically VARs, MSPs, UCaaS resellers, system integrators, telecom agents, ISOs, and technology advisors — rather than end-user businesses directly.
- The platform is built for partners who want to provision and manage SaaS licenses (UCaaS, CCaaS, cybersecurity, productivity) for their own customers, ranging from SMB to enterprise end-user segments.
Key Differentiators
- ScanSource/Channel Exchange's primary differentiator is its 'hybrid distributor' model — uniquely combining specialty hardware distribution (POS, barcode, physical security, UC devices) with a cloud/SaaS marketplace and a master agent/TSD commission model through Intelisys, giving channel partners a single source for both one-time product transactions and recurring cloud revenue.
- The Channel Exchange platform specifically offers white-label storefronts, automated quoting and invoicing, click-to-purchase provisioning, and subscription/license management, positioning it as a full-service SaaS enablement platform for resellers.
Industries Served
- ScanSource/Channel Exchange serves a broad cross-section of industries including manufacturing, warehouse and distribution, retail and e-commerce, hospitality, transportation and logistics, government, education, and healthcare.
- Through its Specialty Technology and Intelisys segments, it supports vertical-specific solution deployments — for example, its healthcare program covers telehealth, remote patient monitoring, communications, mobility, connectivity, security, and self-service; its government-oriented programs support public-sector VAR enablement.
Service Coverage
- ScanSource (parent of Channel Exchange/Intelisys) operates primarily across the United States, Canada, and Brazil, with a presence in the UK, serving as an Americas-focused channel company.
- The company manages operations across approximately 17 locations worldwide, with its primary distribution hub in Southaven, Mississippi and corporate headquarters in Greenville, SC.
Partnerships
- Channel Exchange's featured supplier relationships include Acronis (backup and cybersecurity), Bitdefender (endpoint security), and Microsoft Azure (cloud compute and productivity), with the Azure practice specifically designed to help partners achieve Microsoft Solution Partner designations and access associated rebates.
- Across the broader ScanSource/Intelisys platform, technology partnerships span over 117 documented relationships including Cisco, Zebra Technologies, Honeywell, Juniper Networks, Aruba Networks, Avaya, Extreme Networks, Oracle, and Zoom (with a new resale agreement announced in September 2025).
Company Size & Ownership
- ScanSource, Inc. (NASDAQ: SCSC) was founded in 1992 and is headquartered in Greenville, South Carolina, with approximately 2,165 employees worldwide as of March 2026.
- The company reported full-year fiscal 2026 net sales of $3.23 billion, up 6.1% year-over-year, representing a large-accelerated filer on the NASDAQ.
Compliance & Certifications
- ScanSource does not publicly publish a comprehensive list of enterprise compliance certifications such as SOC 2, HIPAA, ISO 27001, or FedRAMP for its own operations; as a technology distributor and marketplace operator rather than a managed services or cloud hosting provider, these are typically held by its upstream suppliers (e.g., Acronis, Bitdefender, Microsoft Azure) rather than by ScanSource itself.
- ScanSource does operate within PCI-adjacent payments channels through its POS Portal business, and its key injection and payment provisioning services imply PCI DSS process adherence at the operational level.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
10 offeringsChannel Exchange
Channel Exchange is ScanSource's cloud software marketplace and partner program that gives resellers access to world-class SaaS solutions from suppliers including Acronis, Bitdefender, and Microsoft Azure. Partners can provision and manage customer cloud licenses 24/7 through the Channel Exchange Portal, with support from dedicated account managers, a technical support team, and a go-to-market team. The program covers UCaaS, CCaaS, cybersecurity, connectivity, and productivity solutions.
Communications Solutions
ScanSource distributes a full range of unified communications and collaboration technologies including IP phones, conference room systems, headsets, video endpoints, and Microsoft Teams- and Zoom-certified devices from brands such as Poly, Jabra, Yealink, AudioCodes, and Cisco. The offering covers cloud, on-premises, and hybrid deployments, including subscription-based UCaaS, CCaaS, and video services. Partners also receive pre-configuration, software loads, custom kitting, and project rollout management support.
Custom Configuration Center (CCC)
The Custom Configuration Center is ScanSource's integration and staging service where a skilled technical team performs IP addressing, software loading and upgrades, firmware downloads, kitting, and complex custom configuration jobs to partner specifications. Products are shipped ready to install, with a 99% accuracy rate, and can be custom labeled with the partner's company name. The CCC handles jobs ranging from basic software loads to complex multi-component integrations.
Mobility and Barcode Distribution
ScanSource distributes a broad range of barcode scanning and mobility hardware including hand-held, in-counter, fixed mount, and wearable barcode scanners, mobile computers (hand-held, tablets, vehicle-mounted), barcode printers (light duty, heavy duty, mobile, ticket/gaming, wristband), and RFID readers and asset tracking solutions. The offering also includes related software, licenses, media and supplies, and accessories. This spans multiple product categories sold to VARs and solution providers.
Networking Solutions
ScanSource distributes enterprise networking products including wired and wireless infrastructure, switching, routing, SD-WAN, and cloud-managed networking platforms from leading manufacturers. Partners receive pre- and post-sale architecture support, bill-of-materials development, configuration and staging, and secure logistics coordination. The offering is designed for VARs, MSPs, and system integrators deploying infrastructure from small business to large-scale enterprise environments.
Phone Provisioning Service
ScanSource's Phone Provisioning Service pre-configures IP phones before shipment so end customers can plug them in and use them immediately. Three tiers are available: Basic IP Phone Provisioning (base configuration including FTP/TFTP/DHCP/VLAN settings), Enhanced IP Phone Provisioning (full connection and testing against the customer's provisioning server), and a Labeling option that adds MAC address, name, serial number, location, and extension labels to each phone box. This service is part of the Services+ portfolio.
POS and Payments Distribution
ScanSource distributes point-of-sale and payment technology including payment terminals, mobile POS devices, POS readers, all-in-one and modular POS terminals, drive-thru systems, kitchen display systems, self-checkout systems, cash drawers, customer displays, POS printers, and POS peripherals. The company also distributes payment devices and related accessories to VARs, ISOs, and other channel partners. This is one of ScanSource's core specialty technology solution areas.
ScanSource Financial Services
ScanSource Financial Services provides financing and flexible payment options to help partners grow their businesses, working on a hand-in-hand basis to find solutions tailored to each partner's individual situation. The program is positioned as an ongoing partner relationship rather than a fixed menu of options, with continuous evaluation to remain adaptable to partner needs. Related financial resources are also available through Intelisys (including Advanced Commissions and Hardware Purchasing Power Program) and POS Portal (Portal Advantage payment and protection plan).
Security Solutions
ScanSource distributes enterprise physical security technologies including IP video-surveillance cameras, video management systems (VMS), access control platforms, video analytics, and cloud-managed security solutions. Partners receive pre- and post-sale architecture support, configuration and staging, and secure logistics coordination for security deployments ranging from single-site to multi-location enterprise environments. The offering targets VARs, MSPs, and security integrators.
Services+
Services+ is ScanSource's comprehensive service portfolio covering every stage of the product lifecycle, from pre-sale planning and design through deployment, implementation, and ongoing operating support. Specific services include Wi-Fi assessments, data networking services, VoIP readiness assessments, design engineering, custom configuration, provisioning, key injection for payments, inventory management, software provisioning, reverse logistics, depot services, post-sale technical services, maintenance, advanced exchange, HaaS offers, warranty support, and UC help desk. Industry-specific programs are available for ITSPs, Cloud POS providers, and Payment Providers.
Considering Channel Exchange?
Our team will work with you to determine if Channel Exchange is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.