CipherHealth
About
Patient engagement and care coordination platform focused on post-discharge outreach and value-based care — New York, New York. CipherHealth Outreach automates post-discharge phone and text follow-up to identify patients at risk for readmission or complications before they return to the ED. Rounding tools digitize nurse rounding workflows with real-time service recovery escalation. Used by 200+ health systems. Integrates with Epic, Oracle Health, and Meditech for automated discharge triggering a...
Details
VenSearch Intelligence
Ideal Customer
- CipherHealth is purpose-built for mid-to-large hospital systems and academic medical centers seeking to standardize patient engagement workflows across multiple facilities at scale.
- The platform is best suited for health systems operating 10+ hospital locations that have dedicated patient experience, nursing, quality and safety, or population health teams.
Key Differentiators
- CipherHealth positions itself as a 'Patient-Facing Operating System' — a unified platform replacing fragmented point solutions for rounding, outreach, and post-discharge follow-up with a single, EHR-native infrastructure.
- The company has won the MedTech Breakthrough 'Best Overall Patient Engagement Solution' award for multiple consecutive years (2020–2023) and was named to Modern Healthcare's inaugural 2024 Best in Business awards in the Patient Experience & Engagement category, as well as consecutive Stevie Awards in the Healthcare Technology Solution category.
Industries Served
- CipherHealth operates exclusively within the healthcare vertical, with its primary focus on acute-care hospitals, multi-facility health systems, nursing facilities, academic medical centers, and payers/insurance organizations.
- The company positions itself specifically within the Outcome Management (Healthcare) and Healthcare Software segments, with a secondary focus on value-based care organizations and ACOs.
Service Coverage
- CipherHealth operates exclusively in the United States, serving hospitals and health systems on a nationwide basis.
- The company's platform is active in over 500 hospitals across 46 states, engaging more than 16 million patients annually and processing 40 million or more calls and texts per year.
Partnerships
- CipherHealth has certified, bidirectional EHR integrations with Epic, Oracle Health (Cerner), MEDITECH, Allscripts, athenahealth, NextGen, eClinicalWorks, and 80+ other systems via HL7 v2 and FHIR R4.
- Its technology infrastructure stack includes Google Cloud Platform, Twilio (for SMS/voice delivery), MongoDB, Snowflake, Cloudflare, and Vertex AI.
Company Size & Ownership
- CipherHealth was founded in 2009 by Randy Cheung and Alexander Hejnosz and is headquartered in New York, NY.
- Current employee count is approximately 103–121 across sources, down from a peak of approximately 165–213 employees in 2020–2021, reflecting an 11% year-over-year headcount decline as of late 2025.
Compliance & Certifications
- CipherHealth holds HITRUST Risk-based 2-year (r2) Certification for its Evolve Platform — recognized as the gold standard for healthcare information security, validating more than 400 controls — achieved in January 2023 and hosted on Armor and Google Cloud Platform.
- The company is also SOC 2 Type 2 certified (independently audited for security, availability, and confidentiality), fully HIPAA compliant as a Business Associate maintaining administrative, physical, and technical PHI safeguards, and TX-RAMP Level 2 certified for cloud services processing Texas state agency data.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
2 offeringsCipherHealth Outreach
Automated post-discharge outreach via phone, SMS, and email — identifies patients experiencing symptoms, medication confusion, or follow-up barriers before they return to the emergency department. Risk-stratified escalation routes high-risk patients to care managers for same-day intervention. Proven to reduce 30-day readmission rates by 15-25% in health system deployments.
CipherHealth Rounding
Digital nurse and leader rounding platform — replaces paper rounding logs with structured digital workflows capturing patient concerns, hourly rounding compliance, and service recovery. Real-time dashboard alerts charge nurses to unresolved patient concerns. Integrates with Epic ADT for automatic patient list population.
Considering CipherHealth?
Our team will work with you to determine if CipherHealth is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.