Civicom Conferencing
Procurement partnerAbout
Civicom is a conferencing and transcription services company founded in 2000 that provides on-demand audio conferencing, large event calls, and transcription services. The company offers a wide feature set for conference calling including secure unique passkeys, mobile management tools, and operator-assisted calls. Civicom also developed a specialty serving the Marketing Research industry and offers transcription services through its TranscriptionWing brand.
Details
VenSearch Intelligence
Ideal Customer
- Civicom Conferencing is designed to serve businesses of any size — small, medium, and large — making it broadly positioned rather than narrowly targeting one market segment.
- However, the platform is particularly well-suited for organizations in the market research industry as well as financial services firms, universities, and enterprises that conduct frequent, high-stakes conference calls requiring reliability, security, and live support.
Key Differentiators
- Civicom Conferencing differentiates primarily on the combination of feature breadth, platform reliability, and live human customer support — emphasizing that callers immediately reach a live person rather than a voice tree, with a professional customer care advocate addressing requests within 60 seconds.
- The platform claims to offer the widest feature set in the conferencing industry, including several features exclusive to Civicom such as Call Hub Pro with breakout groups and polling, Mobile Call Hub, and Audibles.
Industries Served
- Civicom serves a broad cross-section of industries including financial services (notably major Wall Street firms via its Dial-A-Note transcription/CRM service), marketing research, healthcare, manufacturing, education, aerospace, oil and gas, and construction.
- The company has a particularly deep specialization in the marketing research industry, which grew to become its largest business segment, and also serves legal clients through mock jury services and the Adigo conferencing brand.
Service Coverage
- Civicom Conferencing operates with a global footprint, serving customers across the Americas, Europe, and Asia.
- The conferencing platform supports international participants outside the U.S. and Canada via long-distance dial-in numbers, and the broader Civicom enterprise serves over 90 countries through its market research and conferencing services combined.
Partnerships
- Civicom's most notable partnership is with ConferTel, which it acquired in 2012 and through which it offers fully managed webinar services with advanced registration, tracking, and closed-captioning including Section 508-compliant options.
- The broader Civicom enterprise operates across 15+ brands and domains including Adigo, MeetingBridge, LargeConferenceCall.com, and Confertel, which together represent an internal ecosystem of conferencing and communications services.
Company Size & Ownership
- Civicom Inc. was founded in 2000 (originally as PlezeCall) and is headquartered in Greenwich, CT.
- Employee count estimates vary across sources, with LinkedIn reporting 501–1,000 employees, PitchBook reporting 224, and Datanyze estimating 378, reflecting the company's multi-brand, multi-office structure.
Compliance & Certifications
- Civicom holds ISO/IEC 27001 certification for its Information Security Management System (ISMS) across the organization, providing third-party validation of its security posture.
- The company maintains HIPAA compliance through dedicated policies, mechanisms, and technologies, and its processes are designed to comply with GDPR requirements for EU data subjects.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
8 offeringsBrowser-Based Conference Planner
An online tool that allows moderators to create profiles for recurring conferences to streamline scheduling and attendee management. It automates attendee notifications and reminders, and identifies conference room attendees by name rather than phone number. It is accessible via the user's online account.
Call Hub Pro
An advanced call management tool accessible from a computer, tablet, or mobile device through an online account. It provides additional professional conference management features including breakout groups, polling, and controlled Q&A. It is described as offering concierge meeting services at a do-it-yourself price.
End Notes – Summaries of Meeting Key Points
A transcription sub-service where clients record only the last few minutes of a call containing action items or key points, and TranscriptionWing transcribes just those specified segments. This avoids the need to transcribe an entire long call recording. It is designed for efficient capture of actionable meeting outcomes.
InSummary – Meeting Minutes Summary Service
A transcription sub-service that takes recordings of meetings and produces easy-to-read summaries in outlined bullet-point format rather than verbatim transcripts. It is positioned as more accurate than manually written notes, especially after consecutive meetings. The service is fulfilled through TranscriptionWing.
Large Event Calls
A conferencing service designed to accommodate large audiences of up to 5,000 parties, with more available upon notice. It is listed as a distinct service offering separate from standard on-demand audio conferencing. This service is referenced in navigation and case studies sections of the site.
Mobile Call Hub
A mobile conferencing management tool that allows hosts to view and manage a live conference call from a mobile phone or tablet. Features include recording on/off, dial out to participants, muting individual participants, broadcast mode, Active Talker display, and drop all. Hosts can share a call view link with participants via their conference invite.
On-Demand Audio Conferencing
A full-featured reservationless conference calling service with a wide array of tools including Mobile Call Hub, Call Hub Pro, unique passkeys for secure access, name announcement, roll call, pre-conference green room, hands-free entry, and Audibles. The platform is 100% redundant across two geographically dispersed locations with over 99.95% uptime. Customers receive immediate live customer support and self-directed call management tools.
TranscriptionWing
An audio transcription service that converts recorded meetings and conference calls into written documents. Offerings include full transcriptions, InSummary meeting minutes summaries in outlined bullet-point format, and End Notes which capture only client-specified key points or action items from recordings. The service is designed for accuracy and completeness of meeting content.
Considering Civicom Conferencing?
Our team will work with you to determine if Civicom Conferencing is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.