Claro Enterprise Solutions
Procurement partnerAbout
Claro Enterprise Solutions is an outcome-driven technology partner that delivers managed services and AI-powered IT solutions to midsize and large organizations operating in the United States and throughout the Americas. The company combines infrastructure, cybersecurity, cloud, digital innovation, and nearshore talent services into five integrated capability areas called Engines. Backed by América Móvil, Claro serves industries including insurance, healthcare, manufacturing, logistics, retail, ...
Details
VenSearch Intelligence
Ideal Customer
- Claro Enterprise Solutions explicitly targets midsize and large organizations doing business in the United States and throughout the Americas, with a particular focus on multi-location companies that need multilingual, 24/7 managed services across distributed environments.
- Their ideal customer profile centers on mid-to-large enterprises with 500 to 5,000+ employees that have significant US and Latin American operational footprints and need a single accountable partner to consolidate networking, cybersecurity, cloud, and communications.
Key Differentiators
- Claro Enterprise Solutions differentiates primarily through its 'cyber-physical' approach, positioning networking and security as a single inseparable entity rather than separate silos, and offering this through one accountable single-source partner backed by América Móvil's global infrastructure across 25 countries.
- Its unique Latin America and US cross-border expertise makes it the preferred choice for multinationals operating across the Americas, a market position few US-centric MSSPs or carriers can replicate.
Industries Served
- Claro Enterprise Solutions serves a broad set of verticals including healthcare, finance and banking, education, state and local government, retail, manufacturing, logistics, insurance, property management, commercial construction, and energy.
- In healthcare, the company supports HIPAA compliance requirements with Zero Trust endpoint security, vulnerability management, and cloud backup of electronic patient records.
Service Coverage
- Claro Enterprise Solutions operates as a US-headquartered global IT integrator, providing services across the United States and throughout the Americas and Europe.
- The company leverages presence in 25 countries, with its Americas footprint spanning the US, Mexico, Brazil, Chile, Colombia, Ecuador, Peru, Argentina, Paraguay, Uruguay, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Puerto Rico, and the Dominican Republic, plus European countries including Spain, Austria, Belarus, Bulgaria, Croatia, Slovenia, Macedonia, and Serbia.
Partnerships
- Claro Enterprise Solutions maintains a broad set of named technology partnerships including Cisco (for UCaaS via Webex and SD-WAN via Viptela), Microsoft (Office 365, Azure, Dynamics 365), Amazon Web Services (as a certified AWS Direct Connect Partner with access points in Miami and Dallas), Fortinet, VMware, A1 Digital, Scitum, Ingram Micro, SHI, TELNA, iBASIS, Talkdesk, Acronis, MikroTik, and CyberScope.
- The Cisco partnership dates to at least 2019 and underpins the UCaaS with Webex offering.
Company Size & Ownership
- Claro Enterprise Solutions was founded in 1990 as Telmex USA and rebranded to its current name in 2018 when América Móvil decided to expand Claro's US footprint.
- Employee count estimates vary across sources, with PitchBook and Latka citing approximately 350–354 employees, LinkedIn listing 201–500, and some broader aggregators estimating 500–5,000 due to inclusion of the wider América Móvil group.
Compliance & Certifications
- Claro Enterprise Solutions holds ISO/IEC 27001:2013 certification for its Global Network Operations Center (GNOC), which was audited by third-party firm Marcum LLP.
- The company is also SOC 2 compliant and operates under data privacy frameworks including GDPR and local LATAM data protection laws.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
37 offeringsAI & Automation Discovery
AI & Automation Discovery helps organizations identify, prioritize, and build a roadmap for high-value AI and automation initiatives within a structured 4 to 6 week engagement. It is designed to accelerate AI execution by validating high-impact opportunities before deployment.
AI Data Readiness Suite
Claro's AI Data Readiness Suite prepares Microsoft 365 data for secure AI use by improving accuracy, reducing risk, and accelerating value from AI deployments. It addresses data governance and compliance requirements needed before organizations can safely leverage AI on their Microsoft 365 environments.
AI Video Analytics
AI Video Analytics turns surveillance camera feeds into real-time detection systems that help organizations spot risks faster, improve incident response, and enhance safety using AI-driven insights. It is applied across use cases including public safety, property management, construction sites, and school security.
All-in-One Connect
All-in-One Connect is a single solution that combines networking, communications, and security to simplify operations and deliver reliable, secure connectivity across a business. It is designed to reduce complexity by consolidating multiple services into one managed offering.
Amazon Web Services
Claro delivers Amazon Web Services (AWS) to help businesses leverage a scalable and adaptable cloud infrastructure. It enables organizations to take advantage of AWS's full suite of cloud capabilities with Claro's managed support and expertise.
Asset Insight
Asset Insight provides complete visibility into assets, shipments, and equipment using IoT-powered tracking that delivers real-time insights, improves security, and optimizes operations across distributed environments. It is designed to eliminate operational blind spots for organizations managing physical assets at scale.
Broadband
Claro Broadband delivers secure, high-speed internet connectivity with nationwide coverage, enabling businesses to scale operations, support users, and maintain performance across distributed environments. It is designed to provide consistent connectivity for enterprise use cases.
Business Internet
Claro Business Internet is a custom, cost-effective, and reliable business network solution designed to help organizations accelerate operations and increase security. It provides scalable internet connectivity tailored to enterprise needs.
Cloud Backup
Cloud Backup protects, encrypts, and recovers valuable business information using an advanced, actively secured, multi-SaaS backup and recovery solution. It is designed to ensure data resilience and business continuity across cloud and SaaS environments.
Cloud Migration Services
Claro's Cloud Migration Services provide a fast, reliable, and cost-effective way to migrate business operations to the cloud. The service covers planning and execution of migrations across multi-cloud environments, guiding customers through transformation regardless of where they are in the migration process.
Collaboration Security Management
Collaboration Security Management improves security and compliance within Microsoft 365 environments, enabling risk management and confident collaboration. It addresses AI readiness and compliance requirements for organizations using Microsoft 365.
Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS) is a managed cloud-based contact center solution that helps businesses maximize the value of every customer interaction. It delivers innovative and impactful customer service strategies to support business expansion.
Cyber-Physical Security
Cyber-Physical Security protects the people, places, and things organizations value most with integrated security defenses for comprehensive threat management across both physical and digital domains. It delivers a unified approach to securing physical assets alongside digital infrastructure.
CyberSOC
CyberSOC is a next-generation 24/7 cybersecurity operations center service that maximizes visibility, reduces blind spots, and defends enterprises against threats. It provides continuous monitoring and expert-led response capabilities to protect organizations across their entire IT environment.
Digital Transformation Services (DTS)
Digital Transformation Services (DTS) helps organizations modernize with confidence by delivering outcomes rather than just technology. It supports organizations in replacing manual processes with intelligent workflows and modernizing operations without disrupting existing systems.
Enterprise Claro Cloud
Enterprise Claro Cloud is a federated cloud infrastructure platform designed to quickly and easily support business growth in the United States and Latin America. It connects legacy systems with modern applications through a centralized, unified interface and serves as Claro's proprietary Infrastructure as a Service offering.
Enterprise Cloud Connect
Enterprise Cloud Connect streamlines business processes while improving oversight and security measures through managed cloud connectivity. It provides organizations with a reliable and secure connection between their infrastructure and cloud environments.
Ethernet
Enterprise Ethernet from Claro delivers secure, high-speed connectivity between locations, data centers, and cloud environments, ensuring reliable performance and scalable data transfer across distributed operations. It is designed for organizations requiring dedicated, high-bandwidth private connectivity.
Fixed Wireless Access
Fixed Wireless Access provides fast, reliable business internet for locations where traditional wired connectivity is not practical or available. It enables businesses to maintain always-on connectivity without relying on physical cable infrastructure.
Global IoT Connectivity
Global IoT Connectivity enables organizations to connect, monitor, and manage IoT devices virtually anywhere in the world through a simplified managed service. It provides the network connectivity layer needed to support IoT deployments across global and distributed environments.
Global Service Desk
The Global Service Desk eliminates IT complexity and keeps workforces productive with proactive 24/7 support, faster resolution times, and consistent user experiences across distributed environments. It is a managed IT support service designed for organizations with multiple locations and multilingual needs.
International Toll-Free Services (ITFS)
International Toll-Free Services (ITFS) enables businesses to build a global presence and access new ways to connect with customers through toll-free calling across international markets. It supports inbound customer communications from multiple countries.
IT Staff Augmentation
IT Staff Augmentation provides organizations with nearshore specialized engineers, developers, and IT professionals who integrate directly into existing teams to reduce hiring delays and keep projects moving without long-term overhead. Staff work in the client's time zone and align with existing workflows to enable rapid scaling.
Managed Detection and Response (MDR+)
MDR+ is a fully managed cybersecurity service that uses AI-driven threat detection, 24/7 monitoring, and Zero Trust endpoint control to identify, contain, and stop cyberattacks in real time. It actively investigates threats and takes automated response actions to stop ransomware, malware, and zero-day attacks, delivering 96% faster response times than the industry average without requiring an in-house SOC.
Managed SD-WAN
Claro Managed SD-WAN is an intelligent, fully managed networking solution built for cloud-connected enterprises that improves application performance, strengthens resiliency, and simplifies multi-site network management. It delivers consistent connectivity across users and locations while reducing operational complexity through a single accountable partner.
Managed Security Awareness Training
Managed Security Awareness Training empowers employees with an extensive selection of cybersecurity awareness resources enhanced with AI personalization. It is designed to reduce human error and build a security-conscious culture across the organization.
Microsoft Azure
Claro offers Microsoft Azure as a hybrid cloud solution that allows customers to migrate applications, data, and infrastructure using cost-effective and flexible paths. It provides organizations with scalable cloud compute, storage, and services managed through Claro's expertise.
Microsoft Dynamics 365
Microsoft Dynamics 365 is offered by Claro as a platform that unifies CRM and ERP with AI-driven insights to help organizations improve customer relationships, streamline operations, reduce costs, and drive faster, more informed business decisions. It integrates sales, service, finance, and operations into a single system.
Microsoft Office 365
Claro offers Microsoft Office 365 as a Software as a Service solution that brings enterprise-grade productivity and collaboration services to organizations of all sizes. It provides access to Microsoft's suite of cloud-based applications managed through Claro's partner relationship.
MPLS (Multi-Protocol Label Switching)
Claro MPLS improves connectivity with secure, low-latency, prioritized traffic routing, ensuring reliable performance for voice, video, and data across distributed and cloud environments. It is suited for enterprises requiring guaranteed quality of service across multiple locations.
Penetration Testing
Claro's Penetration Testing service provides proactive breach prevention through simulated cyberattacks to identify vulnerabilities before real attackers can exploit them. It helps organizations validate their security posture and address weaknesses across IT and OT environments.
SD-WAN SASE
SD-WAN SASE enables secure, optimized connectivity across the enterprise by combining software-defined wide area networking with secure access service edge capabilities. It delivers unified network security and connectivity management for distributed organizations.
Secure Managed LAN
Secure Managed LAN elevates network security, performance, and coverage while safeguarding assets from cyberattacks. It is a fully managed local area network solution designed to protect enterprise environments and ensure reliable internal connectivity.
UCaaS with Webex
UCaaS with Webex delivers secure unified communications and collaboration for the modern workplace, enabling teams to work together from anywhere. The solution integrates voice, video, and messaging into a managed service built on Cisco Webex.
Unified Endpoint Management (UEM)
Claro's Unified Endpoint Management is a centralized, cloud-based managed platform that allows organizations to manage, secure, patch, and support all endpoints including laptops, desktops, servers, virtual machines, and cloud devices from a single console. It combines automation, device visibility, and expert 24/7 support to eliminate tool sprawl and improve security and control across remote, hybrid, and on-site environments.
Vulnerability Management
Claro's Vulnerability Management service delivers proactive cyber defense using AI-enhanced, risk-based vulnerability identification and prioritization. It uses AI to analyze exploitability, asset value, exposure, and threat intelligence to rank vulnerabilities by real-world risk and reduce wasted effort on low-impact findings.
Zero Trust Endpoint Security Solution
The Zero Trust Endpoint Security Solution blocks untrusted software to prevent unauthorized server access and deter threats at the endpoint level. It enables organizations to enforce strict access controls and move their security posture toward a Zero Trust model.
Considering Claro Enterprise Solutions?
Our team will work with you to determine if Claro Enterprise Solutions is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.