Cloudli
Procurement partnerAbout
Cloudli Communications Corp. provides cloud-based business communications solutions including cloud phone systems, IP fax, alerts and notifications, SIP trunking, and managed services for small and medium businesses across the U.S. and Canada. The company sells exclusively through a nationwide network of authorized technology partners rather than directly to end customers. Originally founded as Voice and Data Systems (VDS) in 1982, the company rebranded as Cloudli Communications in 2021.
Details
VenSearch Intelligence
Ideal Customer
- Cloudli's primary sweet spot is small and medium-sized businesses (SMBs), which the company explicitly describes as an underserved market being neglected by larger UCaaS competitors.
- The platform is designed for SMBs seeking enterprise-grade voice, fax, and notification services without the complexity or cost of hyperscale platforms, and is delivered exclusively through managed service providers (MSPs), agents, and resellers rather than direct self-service purchase.
Key Differentiators
- Cloudli's core differentiator is its combination of cloud voice (UCaaS), patented real-time T.38 IP fax with AES encryption, and omnichannel mass notification services within a single partner-delivered platform purpose-built for SMBs—a breadth of integrated offerings that most pure-play UCaaS competitors do not match.
- Unlike hyperscale providers such as RingCentral or Nextiva, Cloudli deliberately focuses on essential voice features and core communication needs rather than feature bloat, and distributes exclusively through channel partners (MSPs, agents, resellers), making it inherently channel-first by design.
Industries Served
- Cloudli serves healthcare, financial services, government/municipalities, retail, education (K-12 and universities), construction and real estate, and professional services (including legal).
- For healthcare, its IP fax and cloud communications solutions are designed to support HIPAA compliance; for education, solutions align with FERPA requirements; and for government, the platform supports secure fax and mass community notification needs.
Service Coverage
- Cloudli operates across the United States and Canada, serving as a North American cloud communications provider with dual headquarters in Montreal, Quebec and Newark, Delaware.
- The company serves over 9,000 customers across both countries, with its Cloudli Connect platform having formally expanded into the U.S. market in 2024.
Partnerships
- Cloudli's most significant technology partnership is with Microsoft, having integrated Cloudli Connect with Microsoft Teams (announced in February 2022 and expanded in 2024), enabling voice services directly within the Teams client.
- Cloudli is also a member of the Cisco Solution Partner Program and is noted as the only provider in that ecosystem offering flexible, reliable real-time T.38 fax.
Company Size & Ownership
- Cloudli has approximately 71 employees as of 2026, with LinkedIn listing the company in the 51–200 range, and estimated annual revenue of $10M–$25M.
- The company traces its roots to babyTEL, founded in May 2004 (with some sources referencing a predecessor entity as early as 1982), and was rebranded as Cloudli in January 2021 after being acquired by CPS Capital in November 2020.
Compliance & Certifications
- Cloudli's IP fax solutions are built to support HIPAA compliance through enterprise-grade data encryption and real-time T.38 transmission architecture that avoids data intermediaries.
- The company holds a patented AES encryption technology (granted in 2015) for real-time T.38 fax, which it describes as the only real-time FoIP solution offering encryption on par with or exceeding landline security.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
12 offeringsBusiness Notification Services
Cloudli's Business Notification Services enables businesses to send mass communications to customers and staff via SMS, email, phone call, and web browser push notifications. Features include multichannel notifications, enhanced two-way SMS response capabilities, pre-set contact lists, and a self-service web portal where customers and staff can manage their notification preferences. The service is fully cloud-based and designed for businesses ranging from small retailers to large franchise operations.
Call Center
Cloudli Connect's cloud call center solution enables small businesses to route inbound calls using skills-based routing, hunt groups, and call queues to connect callers with the right agent. Features include customer callbacks with voicemail detection, stealth monitoring, whisper mode, call override, call recording, queue management, device management via the Call Manager module, and detailed real-time reporting. The solution is built into the Cloudli Connect platform, eliminating the need for a separate third-party call center product.
Cellular Wireless
Cloudli's Cellular Wireless solution provides high-speed bandwidth connectivity for small businesses as part of its Managed Services portfolio. It is listed separately from Internet Access and SD-WAN Lite as a distinct connectivity offering aimed at keeping small businesses connected.
Cloudli Connect (Cloud Business Phone)
Cloudli Connect is a cloud-based business phone system designed for small businesses, offering features such as auto attendant, hunt groups, HD voice, voicemail blast, mailbox drop, call forwarding, call park, softphone apps for desktop and mobile, and support for IP desk phones. Plans include Above and Beyond user seat types with unlimited inbound and local calling and pooled long-distance minutes. The system is available exclusively through Cloudli's partner network and integrates with Microsoft Teams and CRM platforms via REST API.
Community Notification Services
Cloudli's Community Notification Services allows municipalities to send mass notifications to residents and stakeholders via SMS, email, phone call, and web browser push notifications. Features include geomatics-based targeting to reach contacts by location, a Citizens' Portal for residents to manage their notification preferences, 411 Directory Import for building a contact database using location-based telephone data, and a fully redundant self-healing telecommunications architecture for high availability. The platform is fully cloud-based and designed for cities and counties.
Internet Access
Cloudli offers Internet Access as part of its Managed Services portfolio, described as providing unstoppable, reliable, high-speed business connectivity. It is listed as a distinct managed services product targeted at small businesses seeking streamlined IT management through a single vendor.
Microsoft Teams Integration
Cloudli Connect's Microsoft Teams Integration allows Microsoft Teams users to access Cloudli Connect's voice services directly within the Teams client, eliminating the need to switch between applications for messaging, video, and external phone calls. The integration extends Cloudli Connect features such as auto attendant and hunt groups into Teams and supports a broad range of desktop phone devices. No PowerShell or complex configuration is required; Cloudli's provisioning team handles the setup.
SD-WAN Lite
Cloudli's SD-WAN Lite is a managed services offering listed alongside Internet Access and Cellular Wireless as part of Cloudli's portfolio for businesses seeking streamlined IT management. It is positioned as a simplified SD-WAN solution for small businesses.
SIP Trunking
Cloudli's SIP Trunking solution replaces traditional PRI phone lines with carrier-grade IP connectivity for businesses with on-premises PBX systems. Features include support for multiple locations on a single trunk, local and toll-free number support across the U.S. and Canada, IP-enabled failover for resiliency, instant provisioning, online management, 911 service, and 24/7 network monitoring. Plans are flexible and can be scaled up as business needs grow.
T.38 Fax ATA
Cloudli's T.38 Fax ATA (Analog Telephone Adapter) brings existing fax devices into the IP fax world through a plug-and-play implementation, allowing businesses to continue using their current fax equipment while transitioning to IP-based fax transmission. It is part of Cloudli's IP fax product portfolio and is designed for organizations that want to modernize their fax infrastructure without replacing existing fax devices.
T.38 Fax Trunks
Cloudli's T.38 Fax Trunks deliver IP fax connectivity using the T.38 protocol, providing reliability, security, and legal compliance for businesses that depend on fax-driven workflows. The solution is designed to transform fax processes while maintaining the core capabilities businesses depend on, including data protection. It is suited for organizations that need to fax anywhere from one page to millions of pages per month.
Virtual Fax
Cloudli's Virtual Fax solution allows businesses to send and receive faxes via email or through integration with a third-party platform, providing maximum flexibility and optimal reliability without requiring traditional fax hardware. It is part of Cloudli's IP fax portfolio and is suited for organizations seeking to modernize fax workflows while maintaining security and compliance. The solution supports integration with existing business platforms.
Considering Cloudli?
Our team will work with you to determine if Cloudli is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.