CloudPlus
Procurement partnerAbout
Cloud Plus is an Australian-owned, award-winning provider of Private Cloud Solutions that operates its own Next Generation Network, Security, and Cloud Services infrastructure. The company delivers highly integrated ICT solutions including data networking, managed security, hosting, backup, disaster recovery, voice, and outsourcing services. Cloud Plus operates exclusively through a 100% channel sales model, working with partner companies to deliver solutions to end clients, and has offices in A...
Details
VenSearch Intelligence
Ideal Customer
- Cloud Plus explicitly targets SMB, mid-market, and enterprise clients, listing market segments as 'SMB/SME (up to 50 seats), Midmarket (50 to 1,000 seats), Enterprise (more than 1,000 seats), and Government.' The Managed UCC Enterprise platform supports deployments from 10 to 130,000 users, indicating flexibility across a wide client size range.
- Multi-site businesses with distributed locations — such as national restaurant chains, retail networks, or organisations requiring integrated WAN, security, voice, and cloud hosting — appear to be the best-fit customers based on documented case studies.
Key Differentiators
- Cloud Plus's primary differentiator is its tightly integrated 'Cloud Solution Framework' — a pre-integrated, end-to-end suite spanning data/networking, security, hosting, backup and disaster recovery, and voice, all owned and operated on its own Australian infrastructure.
- It operates a 100% channel-focused sales model and backs the majority of services with a 100% Uptime Guarantee supported by rebates, alongside what it calls '100% Committed Support.' Cloud Plus has received multiple industry accolades, including six prestigious awards in 2017, the ARN Innovation Awards 'Partner Value Collaboration' award (2018) won alongside Thomas Duryea Logicalis, and the CRN 'Working Together Impact Award' (2017), with recognition also for 'Emerging Technology Cloud' and 'Homegrown Innovators Service Provider.' Being Australian-owned, managed, and hosted entirely within Australian datacentres is a further point of differentiation for data sovereignty-conscious clients.
Industries Served
- Cloud Plus serves a broad range of industries across Australia, explicitly referencing major corporate and government clients in its ARN award recognition.
- Documented end-user clients include hospitality and multi-site retail (Nando's Australia, with 200+ restaurant locations, and Grill'd), highlighting strength in distributed, multi-site network environments.
Service Coverage
- Cloud Plus operates a national Next Generation MPLS network across Australia, with colocation and cloud hosting infrastructure in Sydney, Melbourne, Brisbane, and Perth.
- The company delivers services to clients across Australia and New Zealand, with its channel partners active in Queensland, Victoria, and New South Wales.
Partnerships
- Cloud Plus has built its technology stack around key vendor partnerships including Mitel (MiVoice Business and MiContact Center for its UCC and contact centre platforms), VMware (vSphere, vCloud Director, HA, DRS, and vMotion underpinning its virtual server and datacentre services), Fortinet (FortiGate NGFW, FortiMail, FortiAuthenticator, FortiToken, and FortiAnalyzer for its Managed Security Fabric), and Veeam (for Virtual Server Backup, Replication, and Cloud Connect services).
- Its datacentre colocation is delivered through NEXTDC, Equinix, and Vocus facilities.
Company Size & Ownership
- Cloud Plus was founded in 2010 by Jules Rumsey, an ICT veteran with over 25 years of industry experience, after he identified an opportunity to serve the Australian channel with private cloud solutions.
- Employee counts across data sources vary between approximately 11 and 51–200, with the lower end likely reflecting the Australian headcount alone and the higher range including Philippine and Czech Republic offices.
Compliance & Certifications
- Cloud Plus publicly states it holds an ISO 9001-certified Quality Management System, which governs its service delivery processes across all offerings.
- No publicly confirmed SOC 2, ISO 27001, IRAP, or PCI-DSS certifications were found for Cloud Plus itself, though the underlying datacentre facilities it uses (NEXTDC, Equinix, and Vocus) carry their own compliance certifications.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
18 offeringsColocation
Cloud Plus provides colocation services at leading datacentres in Sydney, Melbourne, Brisbane, and Perth. Cloud Plus assists with ensuring that colocation services are seamlessly integrated into the overall client solution, including connectivity to the Cloud Plus network and security infrastructure.
Disaster Recovery
Cloud Plus works with partners and clients to design, deploy, and maintain comprehensive Disaster Recovery solutions leveraging its tightly integrated services framework. Solutions may include Cloud Plus Access Protection for automatic network failover, extending Managed Security Fabric to another datacentre, and backing up or replicating virtual machines across multiple Cloud Plus datacentres. Active-active or active-passive configurations are available for hosting resources.
Hosted Desktop
Cloud Plus offers Hosted Desktop as part of its hosting services portfolio, enabling clients to access desktop environments hosted on Cloud Plus infrastructure. The service is designed for clients of all sizes and industry segments and is delivered on industry-leading platforms within Australian datacentres.
Hosted Exchange
Cloud Plus offers Hosted Exchange as part of its hosting services portfolio, catering to clients of all sizes and industry segments. It is delivered on industry-leading platforms hosted in world-class Australian datacentre facilities, allowing clients to avoid CAPEX in favour of a monthly subscription model.
Internet Access
Cloud Plus delivers business-grade internet connectivity via interconnects with multiple Tier-1 Internet backbone providers and connections to major peering fabrics. Internet access can be delivered via Cloud Plus Managed Firewall, direct to colocation space, to Virtual Server or Virtual Datacentre, or via a last-mile access service to a client site.
IP Voice
Cloud Plus IP Voice is a business-grade SIP trunk service delivered either in conjunction with Managed UCC and Managed Contact Centre or direct to a partner or client managed system over the Cloud Plus Network. Typically sold per-channel, it includes unlimited 13/1300, local, national, and mobile calls within Australia. Fault-tolerant solutions are available by delivering trunks from different Cloud Plus datacentres with active/active or active/passive call routing.
Managed Contact Center Enterprise
Cloud Plus Managed Contact Center Enterprise is a fully-featured multimedia contact centre platform based on Mitel MiContact Center that integrates with Managed UCC. It includes intelligent speech-enabled IVR routing, multi-channel communication handling (voice, email, chat, SMS, social, and third-party media), outbound dialling and messaging, and integration with Salesforce and other major CRM platforms. The platform resides on Cloud Plus Virtual Datacentre with VMware HA by default and options for enhanced fault tolerance.
Managed Security Fabric
Cloud Plus Managed Security Fabric is built on the FortiGate Next-Generation Firewall (NGFW) platform, with virtual firewalls provisioned on clusters of 80Gbps ultra-low latency hardware appliances at the core of the Cloud Plus network. The service also includes FortiMail Secure Email Gateway for blocking ransomware and phishing, and an optional FortiAuthenticator with FortiToken for two-factor authentication. Active monitoring is performed by the Cloud Plus NOC with regular reporting via FortiAnalyzer.
Managed UCC Enterprise
Cloud Plus Managed UCC Enterprise is a robust IP PBX and Unified Communications and Collaboration platform based on Mitel MiVoice Business, designed to serve clients ranging from 10 to 130,000 users in single-site or global multi-site deployments. It supports a variety of interfaces including handset, desktop, mobile, and web, with features like Dynamic Extension (simultaneous ring on up to 8 devices), Hot Desking, and Unified Messaging. Hosted on Cloud Plus Virtual Datacentre, it benefits from VMware HA and can span multiple Cloud Plus datacentres for enhanced fault tolerance.
Managed UCC Lite
Managed UCC Lite is an entry-level, cloud-based IP voice solution designed for businesses with a small number of users, built on a centrally managed IP communications platform. Although hosted on a multi-tenanted system, each client has a dedicated SIP trunk and number range along with a dedicated IVR for handling inbound calls. It is positioned as a compelling solution for small businesses based on its quality, feature set, and low price.
Managed UCC Professional
Cloud Plus Managed UCC Professional is a feature-rich, cost-effective IP PBX and Unified Communication and Collaboration platform designed for clients replacing legacy key system or PBX platforms or large clients needing a low cost per user. It runs on VMware, benefiting from VMware HA and vMotion for maintenance without downtime, and integrates seamlessly with other Cloud Plus services. The service is covered by Cloud Plus's 100% Uptime Guarantee backed by rebates, with SIP voice carriage bundled in.
Private IP Network
Cloud Plus operates its own Next Generation MPLS Network and interconnects with all major carriers in Australia for last-mile access. Access options include ADSL, SHDSL, NBN, Ethernet (Copper, Wireless and Fibre), Wavelength, and Dark Fibre services. The service supports IP QoS and Cloud Plus Access Protection for automatic failover between primary and secondary access services.
Staff Plus
Staff Plus is a tailored offshore staffing solution that recruits cost-effective, experienced staff based in Mandaluyong, Metro Manila, Philippines, covering roles including IT helpdesk, customer service and sales, general admin, HR and payroll, bookkeeping and accounting, and content management. The service is billed monthly in AUD with no hidden costs, including salary, office space, utilities, internet access, and tools of the trade. Cloud Plus manages the office environment, which is designed to support 24/7 operations with sleeping quarters for shift workers.
Veeam Cloud Connect Backup
Cloud Plus leverages Veeam Cloud Connect to allow partners and clients to back up VMs hosted on client premises or in third-party hosted cloud environments to Cloud Plus infrastructure. Clients select Cloud Plus as their Veeam Cloud Connect service provider and specify their required storage capacity to initiate off-site backup jobs. All data is encrypted both in-flight and at rest.
Virtual Datacentre
Cloud Plus Virtual Datacentre leverages VMware vCloud Director on top of the Virtual Server platform to deliver Software-Defined Datacentre (SDDC) services. Each client receives a dedicated Virtual Datacentre provisioned with required RAM, CPU, and storage resources, with Cloud Plus providing assistance for VM provisioning and migration from on-premise or other cloud platforms. A self-service web interface allows clients and partners to perform adds, moves, and changes and access VM consoles.
Virtual Server
Cloud Plus Virtual Server is a private cloud hosting platform powered by VMware vSphere, operating in leading data centres in Sydney, Melbourne, and Brisbane. It features high-capacity hosts, software-defined storage with RAM and SSD acceleration, VMware High Availability (HA), and VMware Dynamic Resource Scheduling (DRS). Servers benefit from secure connectivity to Cloud Plus Private IP Networks and the Internet at speeds up to 10Gbps, backed by a 100% uptime guarantee.
Virtual Server Backup
Cloud Plus Virtual Server Backup integrates seamlessly with Virtual Server and Virtual Datacentre hosting services to provide zero-touch data protection based on the Veeam backup platform for VMware vSphere. It enables recovery of entire virtual machines or individual items such as files or objects in Exchange, SharePoint, and Active Directory. Clients can optionally back up to a Cloud Plus datacentre in another state for disaster recovery purposes.
Virtual Server Replication
Cloud Plus Virtual Server Replication enables replication of virtual machines from one Cloud Plus datacentre to another to facilitate rapid recovery in the event of a disaster. Based on Veeam, it integrates seamlessly with Virtual Server and Virtual Datacentre and replicates VMs directly to production storage in another Cloud Plus datacentre so they can be spun up quickly. It is designed to complement Virtual Server Backup as part of a comprehensive Disaster Recovery solution.
Considering CloudPlus?
Our team will work with you to determine if CloudPlus is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.