COEO Solutions
Procurement partnerAbout
COEO Solutions is a managed network and cloud communications provider founded in 2014, specializing in multi-location mid-market businesses across the United States. The company delivers a full suite of managed network and cloud communication services including enterprise-grade voice, data, internet, SD-WAN, SASE, UCaaS, CCaaS, and SIP Trunking. COEO targets the 'Forgotten 5000' — growing enterprises overlooked by major carriers — and backs all services with 24/7/365 US-based support and a 100% ...
Details
VenSearch Intelligence
Ideal Customer
- COEO's stated sweet spot is what it calls the 'Forgotten 5000' — multi-location, mid-market enterprises with 10 to 500 locations that are underserved by major national carriers who prioritize Fortune 1000 accounts.
- Their typical customer has meaningful technical complexity across distributed sites and needs enterprise-grade voice, network, security, and IT services with dedicated account management and US-based 24/7/365 support.
Key Differentiators
- COEO's primary differentiator is its 'Forgotten 5000' positioning — explicitly targeting mid-market, multi-location businesses that are too small for dedicated enterprise support from major carriers but too complex for standard SMB providers.
- The company claims an 87 Net Promoter Score (vs. a telecom industry average of approximately 43), 97% customer retention, and 108% net revenue retention, and assigns every customer a named account manager, dedicated project manager, and engineering team.
Industries Served
- COEO primarily serves mid-market enterprises across healthcare, financial services, manufacturing, hospitality (including hotels, resorts, and QSR/franchise), retail, education, government, and professional services.
- The company has purpose-built, industry-specific solutions such as its Unified Hospitality Communications Platform (UHCP) for hotels and its Reputation Management service for healthcare providers, financial institutions, insurance agencies, and collections teams.
Service Coverage
- COEO Solutions operates exclusively within the United States, serving multi-location businesses nationwide.
- The company maintains network infrastructure across geographically diverse data centers in Chicago, Illinois and Denver, Colorado, providing nationwide coverage for its SD-WAN, UCaaS, SIP trunking, and managed services portfolio.
Partnerships
- On the technology vendor side, COEO partners with Versa Networks for SD-WAN and SASE solutions, Ribbon Communications for Session Border Controllers and voice network infrastructure, Juniper Networks for data network routing and hardware infrastructure, and Cisco and Fortinet (deepened through the NetWolves acquisition) for networking and security.
- COEO is a Microsoft-certified Operator Connect provider listed in the Microsoft Teams admin center.
Company Size & Ownership
- COEO Solutions was founded in 2014 and is headquartered in Schaumburg, IL, with employee counts reported at approximately 50–53 as of mid-to-late 2026 across North America — though this figure is pre-acquisition and likely understates the combined entity's size following the acquisitions of S-NET Communications (May 2026) and NetWolves Network Services (July 2026, $14.5M base price).
- Revenue estimates from third-party sources range from $6.5M to $25–50M, with the higher range reflecting post-acquisition scale and Riata Capital backing; the company has grown aggressively through two acquisitions in 2026 alone.
Compliance & Certifications
- COEO's Next-Gen POTS solution is designed to meet NFPA 72, UL, PCI DSS, HIPAA, and FCC compliance standards, and the company's Reputation Management service includes STIR/SHAKEN compliance.
- COEO holds Microsoft Operator Connect certification as a qualified telecom service provider listed in the Microsoft Teams admin center.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
27 offeringsBusiness Broadband Fiber
COEO provides Business Broadband Fiber as a broadband-tier fiber internet service for businesses. It is listed as a distinct connectivity option under the Business Internet category alongside Business Fiber and Wireless Broadband Access.
Business Broadband Wireless Broadband Access
COEO offers Business Broadband Wireless Broadband Access as a wireless internet connectivity option for businesses. It is listed under the Business Internet category as a distinct offering alongside fiber-based internet options.
Business Fiber
COEO offers Business Fiber internet connectivity as a dedicated fiber-based internet service for businesses. It is listed separately from broadband offerings under the Business Internet category.
Business Internet
COEO provides Business Internet connectivity services for organizations requiring reliable internet access. It is listed as a distinct offering under the Business Internet category on COEO's website alongside fiber and broadband options.
Business Phone System - COEO EmpowerUC™
COEO EmpowerUC™ is a Unified Communications as a Service (UCaaS) business phone system designed for mid-market and multi-location organizations. It unifies calling, messaging, video conferencing, analytics, and collaboration on a single secure cloud-based platform with HD voice, 100% uptime SLAs, and 24/7/365 live support. The platform offers 70+ pre-built integrations and in-house custom development services, with pricing starting at $10 per user per month.
COEO Direct Routing
COEO Direct Routing enables organizations to bring their own carrier to Microsoft Teams and connect to the public telephone network to place and receive calls, providing greater flexibility, customization, and control over their calling environment. It supports complex dial plans, advanced routing needs, national 911 service, national number portability, and smooth migration from legacy phone systems. The service includes Office 365 integration, file sharing, video conferencing, and carrier-backed support.
COEO Operator Connect
COEO Operator Connect is a Microsoft-certified operator service that provides one of the simplest ways to enable PSTN calling in Microsoft Teams, connecting Teams directly to public phone networks without complex telephony deployments. It offers fast and simple deployment, improved resiliency, nationwide and nomadic 911 services, STIR/SHAKEN compliance, and flexible unlimited or usage-based calling plans. The service includes centralized portal management and built-in disaster recovery options.
Cradlepoint
COEO offers Cradlepoint hardware as a product listed under the Products section of their website. Cradlepoint devices are used in conjunction with COEO's networking and connectivity solutions.
Custom Integrations
COEO's Custom Integrations service connects business communications platforms with tools teams use every day, including Microsoft Teams, Outlook, CRM platforms, calendars, browsers, mobile devices, and business hardware such as Yealink headsets and IP cameras. The service offers 70+ pre-built integrations with CRM platforms including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Zendesk, and others, as well as in-house custom development for proprietary or industry-specific applications. Key capabilities include screen pop-ups for inbound calls, click-to-dial, automatic call logging, contact synchronization, and browser-based click-to-dial across Chrome, Edge, Firefox, and Safari.
Customer Experience Platform - COEO SentientCX™
COEO SentientCX™ is an AI-native omnichannel customer experience platform for modern contact centers that transcribes calls in real time, analyzes sentiment as conversations happen, and provides agents and supervisors with AI-powered tools including AI Assist, AI Copilot, and an AI Chatbot. It supports customer engagement across voice, SMS, email, web chat, video, and social media channels from a single unified agent workspace. The platform includes CRM integrations with Salesforce, Microsoft Dynamics, and HubSpot, along with comprehensive reporting and analytics.
Free Network Assessment
COEO offers a free Network Assessment Tool that helps organizations evaluate their network performance and compare it against industry peers. The tool provides information to help improve network performance and business productivity.
Managed Data
COEO's Managed Data service is listed as a distinct managed service offering under the Managed Services category. It is part of COEO's broader portfolio of managed services that includes security, IT, voice, and network monitoring.
Managed IT Services
COEO's Managed IT Services provide comprehensive business technology management as part of an all-inclusive ecosystem that integrates with cloud communications platforms, contact centers, security solutions, network infrastructure, and business internet. The service is designed to transform communications tools into productivity workflows and supports organizations with 24/7/365 US-based engineering and support teams.
Managed Network Services
COEO's Managed Network Services provide fully managed design, deployment, monitoring, and maintenance of network infrastructure for multi-location and mid-market businesses. The service is backed by 24/7/365 US-based support and engineering teams with a 100% uptime SLA guarantee, including proactive real-time monitoring for every location. It is positioned to help businesses avoid costly network outages and poor application performance.
Managed Security
COEO's Managed Security service is listed as a distinct managed service offering designed to help businesses reduce risk and protect against cyber threats. It is part of COEO's Managed Services portfolio alongside Managed IT Services, Managed Voice, Managed Data, and Network Monitoring.
Managed Voice
COEO's Managed Voice service is listed as a distinct managed service offering under the Managed Services category. It is part of COEO's broader managed services portfolio that includes security, IT, data, and network monitoring services.
Microsoft Teams Enhanced Integration
COEO's Microsoft Teams Enhanced Integration extends Microsoft Teams with advanced business communications capabilities including enterprise-grade calling, advanced call routing, SMS/MMS messaging, E911, integrated contact center capabilities, and custom integrations to CRM, ERP, and POS systems. Employees can place and receive calls, send messages, manage voicemail, and handle conferencing from directly within the Teams environment. The solution includes a 100% guaranteed uptime SLA and built-in disaster recovery and business continuity.
Network Monitoring
COEO's Network Monitoring service provides proactive, real-time monitoring of network infrastructure across every business location. It is listed as a distinct managed service offering and is backed by COEO's 24/7/365 US-based support and engineering teams to help avoid costly network outages and maintain 100% uptime.
Next-Gen POTS
COEO's Next-Gen POTS is a fully managed, FCC-compliant replacement for traditional analog phone lines that converts analog traffic to digital connectivity while maintaining support for existing POTS-dependent devices such as elevator phones, fire alarm panels, security systems, fax machines, and emergency call boxes. The solution leverages LTE, broadband, and multiple WAN connections including a Tri-Carrier SIM for enhanced resiliency, and is delivered with 24/7/365 AI-powered NOC monitoring, remote firmware management, and an online status portal. It meets NFPA 72, UL, PCI DSS, HIPAA, and FCC compliance standards.
Phones
COEO sells business phone hardware as a product offering, including Yealink and HP Poly devices. These are listed under the Products section of the COEO website and can be used in conjunction with COEO's cloud communications platforms.
Reputation Management
COEO's Reputation Management service monitors, protects, and improves the reputation of business phone numbers to increase outbound call answer rates by identifying numbers flagged as spam, monitoring reputation status across carriers, and proactively maintaining trusted outbound calling practices. The service includes STIR/SHAKEN caller authentication to verify that businesses are authorized to use their displayed phone numbers, preventing caller ID spoofing and fraudulent robocall labeling. Pricing is based on the number of DIDs and toll-free numbers being protected, and typical onboarding takes approximately 20 days.
SASE - Secure Access Service Edge
COEO offers SASE (Secure Access Service Edge) as a networking and security solution that combines sophisticated networking and security tools in a single integrated solution to secure businesses from the outside in. It is listed as a distinct offering under the Secure Your Business category alongside Secure SD-WAN and Managed Network Services.
Secure SD-WAN
COEO's Secure SD-WAN is a cloud-first networking solution that optimizes voice, data, and application traffic across a dynamic mixture of broadband internet, 4G/5G cellular, and MPLS connections, selecting the best available path based on real-time network conditions. It includes a single-pane-of-glass management dashboard for centralized visibility and policy deployment across all locations, integrated Next Generation Firewall (NGFW), Unified Threat Management, zero-touch provisioning for rapid branch rollouts, and real-time analytics and reporting. The solution is designed for multi-location businesses seeking to reduce MPLS costs, improve application performance, and standardize security across distributed sites.
Session Border Controllers
COEO offers Session Border Controllers (SBCs) as a product, which are dedicated hardware and/or software devices that control how phone calls are secured and how calls are initiated, conducted, and terminated on a VoIP network. SBCs act as a router between a network and a carrier service to ensure call security and the highest quality of service. They are listed under the Products section of COEO's website.
SIP Trunking
COEO SIP Trunking provides secure, resilient connectivity between a business phone system and the public switched telephone network (PSTN) using internet-based communications rather than traditional phone lines. It delivers carrier-grade SIP trunking with nationwide coverage, geographic redundancy across geographically diverse data centers, automatic failover, and a self-service management portal for provisioning trunks and managing phone numbers. The solution supports virtually any PBX, cloud communications platform, or hybrid environment and includes nationwide DID and E911 services.
Unified Hospitality Communications Platform
COEO's Unified Hospitality Communications Platform (UHCP) is an integrated cloud communications solution designed specifically for hotels and hospitality organizations, combining guest communications, staff collaboration, and property operations in one platform. It integrates with more than 120 property management systems including Oracle Hospitality OPERA and Micros Fidelio, and includes a proprietary PMS backup for seamless failover. The platform supports both analog and IP-based hotel phones and scales from boutique hotels to large multi-property hospitality groups.
Wireless Access Points
COEO offers Wireless Access Points as a product listed under the Products section of their website. These are available as part of COEO's broader networking and infrastructure solutions for businesses.
Considering COEO Solutions?
Our team will work with you to determine if COEO Solutions is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.