Communication Technology Services (CTS)
Procurement partnerAbout
Communication Technology Services (CTS) designs, deploys, operates, and supports enterprise wireless infrastructure including DAS, Public Safety DAS, private cellular networks, Wi-Fi, and Optical LAN for complex buildings and campuses nationwide. Founded in 1990, the company serves enterprises and mobile network operators across industries including healthcare, education, commercial real estate, hospitality, transportation, logistics, manufacturing, and stadiums. CTS operates through 16 U.S. loc...
Details
VenSearch Intelligence
Ideal Customer
- CTS is squarely focused on enterprise and large-organization customers — particularly those with complex, multi-building or campus environments requiring carrier-grade wireless infrastructure across healthcare systems, large universities, corporate campuses, government facilities, airports, stadiums, manufacturing plants, and logistics operations.
- Their sweet spot is large enterprises and operators with distributed or mission-critical environments where downtime, coverage gaps, or public safety gaps carry significant operational or life-safety consequences.
Key Differentiators
- CTS differentiates on three primary dimensions: depth of DAS and in-building wireless specialization (over 30 years focused exclusively on this space, 20,000+ projects completed), a proprietary end-to-end lifecycle delivery model (Design-Build-Run-Support) that positions CTS as a single accountable partner from engineering through long-term managed operations, and its Forte signal source platform — a proprietary managed neutral source that removes carrier-direct signal dependency and enables multi-carrier DAS deployments in locations where carrier-contributed signal is unavailable.
- CTS is also explicitly vendor-agnostic, selecting equipment based on customer requirements rather than vendor relationships.
Industries Served
- CTS serves a broad cross-section of enterprise industries including healthcare (major hospital systems such as Memorial Sloan Kettering, Cedars-Sinai, Henry Ford, Kaiser Permanente, and Cleveland Clinic), commercial real estate, education, hospitality, transportation (airports and ports), stadiums and large venues (professional and college sports facilities, theme parks, convention centers), logistics, manufacturing, and government (city halls, federal buildings, state capitols, CDC).
- CTS holds industry-relevant credentials including BICSI-certified structured cabling services, SOC 2 Type II compliance for its managed services platform, and a Sourcewell cooperative purchasing contract (contract #020624-CTS) for private wireless services enabling streamlined procurement for government, education, and nonprofit agencies.
Service Coverage
- CTS operates exclusively within the United States as a nationwide provider, with its headquarters in Marlborough, MA, a Design Center in Phoenix, AZ, and a Network Operations Center in Greenville, SC, along with 16 total office/field locations.
- The company has completed over 20,000 projects across North America spanning enterprise buildings, campuses, airports, stadiums, hospitals, and government facilities in virtually all major U.S. markets.
Partnerships
- CTS maintains a vendor-agnostic technology partner ecosystem that includes ADRF, Airspan, Andrew, Cisco, CommScope, Corning, Dell Technologies, Druid Software, Ericsson, Fortinet, HPE Aruba, JMA Wireless, Moso Networks, Nextivity, Nokia, and others for DAS and wireless infrastructure.
- Key named partnership agreements include the Samsung Ascend Partner Program (for ruggedized enterprise mobile devices on private wireless networks), Druid Software (for the Raemis enterprise mobile core platform in private LTE/5G deployments), and TASSTA (for mission-critical push-to-talk over private wireless).
Company Size & Ownership
- CTS was founded in 1990 by John J. Tegan, Sr. and currently reports 550+ employees across 16 locations per its own website, with third-party sources estimating the headcount in the 497–551 range.
- Estimated annual revenue is approximately $136.4 million per RocketReach (2026 estimate), with other sources placing it in the $100–$250 million range.
Compliance & Certifications
- CTS achieved SOC 2 Type II compliance in November 2022, audited by Alchemi Advisory Group, LLC, confirming its controls meet AICPA Trust Service Criteria for security, availability, and confidentiality with no exceptions noted.
- The company also holds a Sourcewell cooperative purchasing contract following a rigorous RFP process, establishing compliance with public procurement requirements for government and educational agencies.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
14 offeringsBuild Services
CTS deploys, integrates, tests, commissions, and documents wireless infrastructure with disciplined project management, technical oversight, and field execution. Build services cover installation of DAS, Wi-Fi, private cellular, Optical LAN, and related systems across complex enterprise environments. This is the second phase of CTS's Design-Build-Run-Support lifecycle delivery model.
Design Services
CTS assesses RF conditions, coverage and capacity requirements, building constraints, architecture, and future growth objectives to plan and engineer the right wireless solution for each environment. Design services encompass requirements gathering, site surveys, RF design, system architecture, signal source strategy, and engineering documentation. This is the first phase of CTS's Design-Build-Run-Support lifecycle delivery model.
Distributed Antenna Systems (DAS) and Small Cells
CTS designs and deploys carrier-neutral DAS and small cell solutions to improve in-building cellular coverage and capacity across enterprise buildings, campuses, and venues. Architecture is engineered based on building conditions, carrier requirements, user density, and long-term performance needs. Services span assessment, design, installation, commissioning, and documentation.
Enterprise Wi-Fi
CTS designs and optimizes enterprise Wi-Fi networks for high-density, mobile, and operational environments. Services include site surveys, RF design, access point planning, deployment, optimization, and ongoing support. Solutions are engineered for user density, mobility, applications, connected devices, and operational reliability.
Forte Signal Source Platform
Forte is CTS's proprietary managed signal source platform for enterprise DAS deployments, providing a scalable alternative when carrier-direct signal sources are unavailable or impractical. CTS manages the signal source as part of a supported multi-carrier cellular solution, enabling reliable indoor cellular coverage without requiring direct carrier-contributed signal at every location. It supports multi-carrier DAS deployments across commercial real estate and other enterprise environments.
Managed Operations, Monitoring & Maintenance (MMRD)
CTS provides 24/7 monitoring, preventive maintenance, remote diagnostics, repair services, and nationwide field technician dispatch to keep DAS and wireless networks operating reliably after deployment. Delivered through the MMRD framework (Monitoring, Maintenance, Repair, Dispatch), services are available in tiered plans including Monitoring-only, Monitoring plus Maintenance, and full MMRD programs at Silver, Gold, and Platinum service levels with defined response times. Support covers CTS-deployed and qualified third-party wireless systems including DAS, Public Safety DAS, private wireless, Wi-Fi, SD-LAN, and neutral host infrastructure.
MMRD+ Advanced Wireless Performance Monitoring & Analytics
MMRD+ extends the core MMRD managed operations service with advanced performance monitoring, engineering-grade diagnostics, and operational analytics across DAS, Wi-Fi, private wireless, and other in-building wireless systems. It provides end-user performance monitoring tracking signal quality, throughput, latency, and connection reliability, as well as historical trend analysis and operational dashboards. MMRD+ is built on top of the full MMRD operational foundation and adds an intelligence layer focused on proactive performance optimization.
Network-as-a-Service (NaaS)
CTS Network-as-a-Service is a managed delivery model for organizations that need wireless infrastructure without owning and operating every component themselves. Depending on the solution, CTS can provide the network design, equipment, signal source, deployment, ongoing operations, monitoring, maintenance, and lifecycle support through a recurring service model. NaaS can be applied to Neutral Host DAS, private cellular, managed Wi-Fi, and other qualified network infrastructure.
Neutral Host DAS as-a-Service
CTS provides a complete turnkey managed Neutral Host DAS solution for in-building cellular coverage, covering initial assessment, system design, carrier coordination, signal source, DAS infrastructure, deployment, monitoring, support, and lifecycle management. A shared Neutral Host platform is designed to support multiple participating wireless carriers through common in-building infrastructure. CTS serves as the single accountable partner for the in-building cellular environment under a recurring service model.
Optical LAN & SD-LAN
CTS designs Optical LAN and SD-LAN architectures that use fiber to deliver scalable wired connectivity across large buildings and campuses. These fiber-based enterprise LAN infrastructures simplify distribution, reduce complexity, and provide a high-capacity foundation for wireless and other connected systems. CTS supports design, deployment, and ongoing managed operations for these environments.
Private LTE & Private 5G
CTS designs CBRS-based private LTE and private 5G networks that give organizations dedicated cellular connectivity for automation, mobility, IoT, cameras, and other enterprise operational applications. These networks provide greater control over coverage, devices, security, and performance compared to public cellular. CTS supports design, deployment, and ongoing managed operations for these private wireless environments.
Public Safety DAS & ERRCS
CTS designs and deploys Public Safety DAS and Emergency Responder Radio Communication Systems (ERRCS) to support reliable first responder radio communications inside buildings. Services include RF testing, system design, installation, commissioning, documentation, and coordination with the Authority Having Jurisdiction (AHJ). These systems are life-safety infrastructure distinct from commercial cellular DAS.
Run Services
CTS monitors network health, alarms, performance, and operating conditions through 24/7 network operations to maintain visibility and keep critical wireless infrastructure performing over time. Run services include continuous NOC monitoring, early detection of emerging issues, and coordination of corrective actions. This is the third phase of CTS's Design-Build-Run-Support lifecycle delivery model.
Support Services
CTS provides preventive maintenance, troubleshooting, repair, field service, optimization, and ongoing technical support to sustain wireless infrastructure performance and protect long-term value. Support services include remote diagnostics, nationwide field technician dispatch, and lifecycle planning for DAS, Wi-Fi, private cellular, and related systems. This is the fourth phase of CTS's Design-Build-Run-Support lifecycle delivery model.
Considering Communication Technology Services (CTS)?
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