CompassMSP
Procurement partnerAbout
CompassMSP is a managed IT and cybersecurity services provider serving small and mid-sized businesses across the United States, with particular focus on regulated industries such as healthcare, finance, legal, and manufacturing. The company delivers managed IT support, 24/7 cybersecurity monitoring and response through its Apex Security Platform, cloud infrastructure management, compliance advisory, unified communications, and AI enablement services. CompassMSP operates more than 25 U.S. locatio...
Details
Website
compassmsp.comOfferings
26 active
VenSearch Intelligence
Ideal Customer
- CompassMSP's stated sweet spot is organizations with 20 to 500 employees, spanning small business and lower mid-market segments, with its own positioning referencing SMB, mid-market, and growing businesses.
- Clutch review data shows its client base splits roughly evenly between midmarket firms ($10M–$1B revenue) and small businesses (under $10M).
Key Differentiators
- CompassMSP's primary positioning is a single-accountability model it calls the 'Compass Command Center,' where one team owns managed IT, cybersecurity, cloud, compliance, and communications rather than handing off between disconnected vendors.
- Its proprietary Apex Security Platform provides tiered managed detection and response with forensic-grade investigation capabilities embedded directly into the operating model, closing what it describes as a 'DFIR gap' common when security and IT are run by separate providers.
Industries Served
- CompassMSP focuses heavily on regulated industries, with documented vertical expertise in healthcare (HIPAA/HITRUST), financial services (SEC, FINRA, GLBA, NYDFS), legal and professional services, manufacturing and defense/aerospace (CMMC, DFARS, NIST 800-171), insurance, construction and engineering, nonprofits, education, retail and franchise, accounting and advisory firms, and local and state government.
- The company holds CMMC Registered Practitioner Organization (RPO) certification from The Cyber AB, positioning it specifically for defense industrial base clients.
Service Coverage
- CompassMSP operates with a nationwide U.S. presence, advertising 25+ U.S. locations spanning the Northeast (West Hartford CT, New York City NY, Tarrytown NY), Mid-Atlantic (Iselin NJ, Philadelphia PA, Baltimore MD, Washington D.C. Metro), Southeast (Jacksonville FL, Miami FL, South Georgia), Midwest (Chicago IL, Boise ID), South Central (Dallas TX, Houston TX, Austin TX), Northwest (Portland OR, Seattle WA, Spokane WA, Anchorage AK), and Southwest (Denver CO, Phoenix AZ, Tucson AZ).
- The company supports clients across the U.S. with regional teams backed by a global delivery model that blends U.S.-based engineers with international (Philippines-based) service desk staff for follow-the-sun coverage.
Partnerships
- CompassMSP's documented technology partner ecosystem includes Microsoft (Solutions Partner for Microsoft 365 and Azure), AWS (cloud infrastructure), SentinelOne (endpoint protection and MDR), Datto (backup and disaster recovery), 8x8 (UCaaS and unified communications), and Cynomi (AI-powered vCISO platform).
- The company also has a channel distribution partnership with AVANT Communications, a master agent and technology advisory platform, allowing AVANT's trusted advisors to recommend CompassMSP's managed services to end customers.
Company Size & Ownership
- CompassMSP was founded in 2015–2016 (sources vary slightly) and is headquartered in West Hartford, Connecticut.
- Workforce estimates across sources range from approximately 250 to 570 employees depending on the data provider and timing, with the combined post-BlackPoint entity placing headcount above 350 professionals as of late 2025.
Compliance & Certifications
- CompassMSP holds CMMC Registered Practitioner Organization (RPO) certification from The Cyber AB, authorizing it to provide CMMC readiness consulting and audit preparation for defense contractors.
- The firm supports compliance advisory across HIPAA, HITECH, HITRUST, SOC 2 (Type I and Type II), PCI DSS, GDPR, NIST CSF, NIST 800-171, CMMC, FINRA, NYDFS Part 500, and ISO 27001.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
26 offerings24/7 Service Desk Support
CompassMSP operates a 24/7/365 service desk staffed by engineers who understand each client's specific environment, providing end-user support, troubleshooting, escalation, and onboarding and offboarding workflows. The service desk uses a follow-the-sun model with U.S. and international engineers to ensure coverage across all time zones. The team surfaces recurring issue patterns for proactive remediation rather than only resolving individual tickets.
AI Enablement & Automation
CompassMSP helps organizations identify practical AI and automation use cases, establish governance frameworks, and automate repeatable work while protecting data, access, and business-critical decisions. The service connects AI adoption to security controls, compliance requirements, and IT operations through the Compass Command Center. It includes workflow automation, modern workplace optimization, and digital workplace enablement.
Carve-Outs + TSA Exit
Compass stands up secure, standalone technology environments for divested businesses and manages the exit from transition services agreements on schedule. The service scopes standalone identity, infrastructure, licensing, and support requirements before the TSA expires to avoid costly extensions. It is designed for businesses being separated from a parent organization through a divestiture.
Cloud & Infrastructure
CompassMSP provides cloud strategy and migration, network architecture design, business continuity and disaster recovery planning, systems integration, data backup and recovery, and support for Azure, AWS, hybrid, and on-premises infrastructure environments. The service includes backup architecture, recovery testing, and ongoing monitoring to keep cloud and on-premises systems resilient and scalable. Infrastructure work is coordinated through the Compass Command Center alongside managed IT and security.
CMMC Readiness
CompassMSP helps defense contractors assess and close gaps required for Cybersecurity Maturity Model Certification compliance, enabling them to maintain eligibility for Department of Defense contracts. The service connects technical control implementation with documentation and audit preparation specific to CMMC requirements. It is featured in the context of manufacturing and aerospace clients and is part of the broader Compliance and Risk Management practice.
Co-Managed IT Services
Co-managed IT allows organizations with existing internal IT staff to add capacity, specialist expertise, after-hours coverage, and clearly divided responsibilities alongside their team. Compass fills agreed operational gaps such as after-hours service desk, patch management, network and firewall management, backup monitoring, and security monitoring while the internal IT leader retains ownership and business relationships. Both teams operate from documented swim lanes and joint escalation paths.
Complete Security
Complete Security is Tier 02 of the Apex Security Platform, adding continuous forensic investigation, dedicated analyst ownership, human-led threat hunting, extended detection and response across endpoint, network, and cloud, identity threat detection with dark web monitoring, a 10-minute acknowledgment target, root-cause findings, and executive reporting. It is designed for regulated, high-liability, or high-exposure environments where a security incident may trigger an audit, insurance claim, legal review, or board investigation. All analysis is performed by U.S. persons in U.S. facilities.
Compliance & Risk Management
Compass provides ongoing compliance oversight, gap assessments, remediation planning, control implementation, evidence generation, and audit readiness across frameworks including HIPAA, HITRUST, SOC 2, PCI DSS, CMMC, NIST CSF, FINRA, GDPR, and NYDFS Part 500. Because Compass manages the systems on which controls run, evidence is generated from operations rather than assembled manually before an audit. The service includes audit-ready documentation and is scoped to the organization's applicable regulatory obligations.
Core Defense
Core Defense is Tier 01 of the Apex Security Platform, providing 24/7 managed detection and response with AI-assisted triage and human analyst validation across endpoints, identities, networks, and cloud environments. It includes a 15-minute response target, proactive threat hunting, containment and remediation guidance, and monthly leadership reporting. This tier is designed for organizations that need continuous eyes on their environment without building an internal security operations center.
Enterprise Security
Enterprise is a custom-scoped tier of the Apex Security Platform built for large or complex environments, including those with in-house security operations centers and 1,500 or more seats. It includes a 5-minute alert acknowledgment target, 15-minute incident confirmation target, 1-hour priority-one containment target, a named analyst team, more than 1,100 proprietary detection rules, weekly threat hunting, and board-level reporting. Scope is defined per engagement based on the organization's environment and risk requirements.
Essentials
Essentials is the baseline security tier included with all Compass Managed IT engagements, providing everyday endpoint, email, web, and identity protection, patch management, security awareness and phishing training, backup monitoring and security telemetry, multifactor authentication deployment, and AI-assisted alert triage and escalation. It establishes the foundational security hygiene for organizations without dedicated 24/7 detection and response. Dedicated managed detection and response begins with the Core Defense add-on.
Exit Readiness
CompassMSP identifies and remediates technology, cybersecurity, and compliance findings that a potential buyer could use to reduce a seller's valuation or delay a deal. The service prepares organizations for the technology scrutiny of a sale process by addressing issues before they surface in buyer diligence. It is designed for business owners and private equity firms preparing a portfolio company for exit.
Fully Managed IT Services
CompassMSP takes full operational responsibility for a client's IT environment, including 24/7 service desk and end-user support, endpoint and server management, patch management, backup monitoring and recovery testing, Microsoft 365 and cloud administration, vendor coordination, and a dedicated vCIO for technology roadmap and budget planning. This service is designed for organizations without an internal IT team that want an accountable partner to carry out daily IT operations. The Essentials security baseline is included with the service.
HIPAA + HITRUST
Compass delivers HIPAA and HITRUST compliance services for healthcare organizations, helping them connect regulatory requirements to technical controls, identify control gaps, and prepare for audits. The service includes gap assessment, remediation planning, and documentation to support PHI protection and audit readiness. It is designed for healthcare providers and other organizations handling protected health information.
Incident Response
Compass Incident Response provides immediate containment guidance, forensic investigation, and recovery coordination for active cybersecurity incidents. Any organization can engage the service regardless of whether Compass manages their IT or security, and clients on Complete Security and above receive priority engagement at preferred rates through a separate retainer-based engagement. The service includes active threat containment, attack reconstruction, recovery coordination across systems and teams, and post-incident hardening recommendations.
IT Modernization
Compass delivers IT modernization services that replace legacy systems, streamline fragmented operations, and connect critical technology through a phased approach covering discovery and assessment, gap analysis and planning, implementation and integration, and ongoing optimization. The service addresses infrastructure and cloud migration, application and data integration, security alignment and compliance embedding, and strategic roadmapping with vCIO and vCISO advisory leadership. Projects are scoped separately from ongoing managed IT services.
IT Optimization + Value Creation
Following a merger or acquisition, CompassMSP standardizes systems, retires technical debt, reduces duplicated vendor costs, and builds a scalable technology foundation for future growth. The service identifies redundant infrastructure, overlapping licenses, and consolidation opportunities, then executes changes in a sequenced plan. It is designed to maximize deal value and prepare the combined organization for future acquisitions.
M&A Integration Planning
CompassMSP turns diligence findings into a technology integration roadmap covering Day 1 priorities, system dependencies, timelines, ownership assignments, and required investment. The planning phase bridges the gap between signing and post-close execution, ensuring the combined business has a sequenced plan before integration begins. This service can be engaged alongside or following IT due diligence.
M&A IT Due Diligence
CompassMSP evaluates the technology environment of acquisition targets during the diligence window, assessing infrastructure, security posture, technical debt, applications, vendor contracts, and IT spend. Findings are translated into estimated remediation costs, integration complexity, and negotiation priorities so deal teams have actionable information before signing. The service is designed for private equity deal teams, corporate development, and portfolio company leadership.
Microsoft 365 Support
CompassMSP provides administration, management, and optimization of Microsoft 365 environments including user account management, license administration, security configuration, and integration with broader IT and cloud infrastructure. Microsoft 365 administration is listed as a distinct responsibility within fully managed IT and co-managed IT engagements. Microsoft 365 is also listed as a technology partner on the Compass partner ecosystem.
Post-Merger IT Integration
Compass executes migrations, consolidates systems, connects technology environments, aligns security controls, and keeps the business running throughout the integration process following a merger or acquisition. The service spans from Day 1 through post-close stabilization and is designed to maintain business continuity while standardizing the combined technology environment. It can follow directly from the diligence and planning phases without restarting discovery.
Secure AI
Compass helps organizations identify current AI use including shadow AI, assess data exposure risks, enforce acceptable use policies, and build governance structures for responsible AI adoption. The service follows a maturity model with four phases: AI Readiness Map, AI Safe Start, AI Governance Buildout, and AI Operations, providing usage visibility, sensitive data monitoring, policy enforcement, and audit-ready logging. It is designed to address risks introduced by AI tools such as Microsoft Copilot and unapproved employee-adopted applications.
Technology Roadmapping
Compass develops and maintains multi-year technology roadmaps that align hardware lifecycle, software renewals, cloud migration, modernization priorities, and AI adoption opportunities with business goals and budget cycles. The roadmap is maintained as a living document that evolves with business changes, informed by operational findings from daily support, security monitoring, and quarterly business reviews. It is included as part of the vCIO advisory relationship within managed IT engagements.
Telecom & Unified Communications
Compass delivers hosted VoIP, scalable UCaaS, contact center solutions, carrier and connectivity services, and security and compliance governance for business communications. The service unifies voice, messaging, and collaboration tools including integration with 8x8 UCaaS, Microsoft Teams, and Zoom so distributed teams can communicate without managing multiple separate vendor relationships. Communications services are coordinated alongside managed IT and cloud infrastructure.
vCIO Advisory
Each Compass managed IT engagement includes a dedicated virtual Chief Information Officer who connects technology gaps, lifecycle needs, business priorities, budgets, and AI opportunities into a living 12-to-24-month technology roadmap. The vCIO conducts quarterly business reviews, develops budget forecasts and business cases, prioritizes technical debt reduction, and coordinates with vCISO advisory when security and risk decisions require executive oversight. Modernization projects and implementation work are scoped separately.
vCISO & Security Advisory
CompassMSP provides fractional virtual Chief Information Security Officer services, giving organizations executive-level security leadership without a full-time hire. The vCISO delivers security strategy and multi-year roadmapping, risk-based decision support, security governance and policy development, vendor and tool evaluation, incident readiness planning, tabletop exercises, and executive and board reporting. The service is connected to the operational findings from Apex Security Platform tiers and compliance advisory.
Considering CompassMSP?
Our team will work with you to determine if CompassMSP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.