Concord Technologies
About
Concord Technologies provides secure document exchange solutions including cloud fax, workflow automation, and AI-powered document processing. The company helps healthcare organizations and other enterprises manage documents and data more intelligently and efficiently through straight-through processing technology.
Details
VenSearch Intelligence
Ideal Customer
- Concord's sweet spot is enterprise and upper mid-market healthcare organizations — hospitals and health systems, payers, behavioral health networks, and large physician groups — that deal with high volumes of sensitive documents and need compliant, integrated document workflows.
- The company also serves regulated industries such as financial services, insurance, legal, and government entities.
Key Differentiators
- Concord differentiates on three primary axes: depth of healthcare compliance (HIPAA, HITRUST CSF, SOC 2 Type II, DirectTrust, PCI), clinical AI/data extraction capability (KLAS-validated as the most advanced digital fax vendor at the highest 'fax maturity' level in 2023), and network scale (5+ billion pages of PHI processed annually, 99.99% uptime, 99% customer retention, NPS of 84 vs. an industry benchmark of 41).
- Its patented SureConnect technology optimizes fax traffic routing for reliability, and its Concord Connect platform enables straight-through processing with minimal manual intervention.
Industries Served
- Concord Technologies primarily serves healthcare — including hospitals and health systems, payers, behavioral health providers, pharmacies, and long-term/post-acute care — as a dominant focus, with healthcare compliance and workflow integration as its core specialization.
- Beyond healthcare, the company also serves financial services, legal, and other regulated industries that require secure, high-volume document exchange.
Service Coverage
- Concord Technologies operates primarily across the United States, with its headquarters in Seattle, Washington.
- The company's cloud fax platform is described as the dominant cloud fax solution in U.S. healthcare, responsible for transmitting billions of documents annually for providers and payers nationwide.
Partnerships
- Concord has formal technology integration partnerships with Epic (one of the most widely used EHR systems in the U.S.), Microsoft, and Salesforce (available on the Salesforce AppExchange).
- The 2024 acquisition of Opero deepened its Salesforce footprint, adding native apps for fax, document generation, and e-signatures within Salesforce Health Cloud.
Company Size & Ownership
- Concord Technologies was founded in 1996 as a spinoff of Delrina (WinFax Pro) and has grown over nearly 30 years into a mid-to-large enterprise software company.
- Employee counts vary by source but recent data places headcount in the range of approximately 400–470 employees as of 2025–2026.
Compliance & Certifications
- Concord Technologies holds a comprehensive set of compliance certifications including HIPAA compliance with BAA availability, HITRUST Risk-based 2-year Certification (achieved in 2023), SOC 2 Type II (AICPA-audited), PCI DSS self-certification, and DirectTrust accreditation for Direct Secure Messaging.
- The platform also employs AES-256 encryption at rest, TLS encryption in transit, active intrusion protection, and active-active multi-datacenter redundant infrastructure.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsAI Implementation
Professional services for deploying artificial intelligence capabilities for document processing and workflow automation. Includes implementation of intelligent document processing and data extraction features.
Cloud Fax
Enterprise cloud-based fax service that meets HIPAA requirements and includes encryption for secure transmission. Allows sending and receiving faxes via email, API, or dedicated applications.
Concord Connect
Straight-through processing platform for healthcare that streamlines fax and document workflows from start to finish. Uses AI-driven insights to process inbound documents from fax, email, SFT and more with minimal manual intervention.
Digital fax Implementation
Professional services for implementing cloud fax solutions within healthcare and enterprise environments. Includes setup, configuration, and integration with existing systems.
Fax Assist
Tool that routes inbound faxes to internal downstream applications and integrates with systems to initiate internal workflows, document extraction, and OCR processes. Enables embedding documents into custom applications.
FolderFax
Windows fax integration that automatically delivers ERP and legacy documents via the Concord IP Fax Network. Monitors folders for new files and transfers them securely to the Concord network for faxing.
Intake and Referral Processing
Built-for-purpose clinical application that improves the critical intake and referral management process for healthcare organizations. Designed to improve productivity of intake teams and speed access to care for patients.
Intelligent Document Processing
AI-powered workflows and data extraction capabilities that transform unstructured document data into structured data. Enables automated processing of healthcare documents and other business-critical information.
Interoperability
Integration capabilities that connect unstructured document data to structured data within existing systems of record. Enables seamless workflow integration with healthcare and business applications.
On-prem to Cloud Migration
Service that helps organizations migrate their existing on-premises document processing systems to cloud-based solutions. Includes planning and implementation support for digital transformation initiatives.
Print2Fax
Utility that allows one-click faxing from any Windows application that supports a print function. Installs as a software application and appears like any printer for easy fax transmission from Microsoft Office and other applications.
Secure Document Exchange
Service that enables secure transmission and receipt of documents through digital fax, DSM, SFT and other secure communication methods. Includes encryption and compliance features for healthcare and other regulated industries.
Considering Concord Technologies?
Our team will work with you to determine if Concord Technologies is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.