Condado
Procurement partnerAbout
Condado is an AI-powered customer experience (CX) consulting and technology firm that has been operating since 2005. The company helps enterprises design, implement, and manage contact center and CX ecosystems by integrating AI, automation, CRM, UCaaS, and cloud platforms. Condado takes a vendor-agnostic, advisory-first approach serving industries including healthcare, banking, finance, insurance, and technology.
Details
VenSearch Intelligence
Ideal Customer
- Condado explicitly targets enterprises and positions itself as a partner for ambitious companies undertaking contact center transformation, with case studies spanning large enterprise clients such as IBM, Toyota Financial Services, UnitedHealth Group, and Ferrellgas.
- Its CCaaS managed services and implementations are scoped to organizations operating multi-agent contact centers on platforms like NICE CXone, Five9, Genesys, and Zoom Contact Center, suggesting clients typically have meaningful contact center operations (dozens to hundreds of agents).
Key Differentiators
- Condado's core positioning is as a vendor-agnostic, advisory-first CX engineering firm — it claims to recommend and implement the best-fit platform regardless of commission incentives, which it explicitly contrasts with resellers and vendor-aligned consultants.
- The company highlights over 320 implementations and $138M+ in technology advisory as proof of scale, along with 200+ combined years of contact center technology experience across its team.
Industries Served
- Condado publicly identifies four primary industry verticals: Banking & Finance, Healthcare, Insurance, and Technology.
- Case study evidence extends into energy (Ferrellgas), automotive financial services (Toyota Financial Services), and higher education.
Service Coverage
- Condado is headquartered in Kansas City, MO, with a secondary office in Lehi, UT, and describes its delivery model as serving clients across the USA and globally.
- The company's Five9 partner profile lists geographic coverage spanning North America (US, Canada), Europe (UK, Germany, Spain, Portugal), Latin America (Brazil, Colombia, Mexico), and Asia Pacific (Australia).
Partnerships
- Condado holds formal partner relationships with NICE CXone (listed as an experienced and trusted implementation partner with 100+ implementations), Five9 (listed on the Five9 partner directory), Zoom Contact Center, Genesys, and Salesforce (certified Salesforce Partner).
- On the security side, Condado's managed security services are built on Fortinet's Security Fabric with certified engineering staff.
Company Size & Ownership
- Condado was founded in 2005 and is a small firm, with employee counts across third-party sources consistently ranging from approximately 29 to 41 employees as of mid-2026.
- Estimated annual revenue figures vary by source, with RocketReach citing approximately $6.2M and LeadIQ citing approximately $3.8M, suggesting a sub-$10M revenue business.
Compliance & Certifications
- Condado is SOC 2 Type II compliant for the Security trust services criteria, as publicly stated on its LLM info page.
- The company builds to specific compliance requirements for regulated clients in healthcare, fintech, and government technology contexts, and its CoreConnect product integrates with healthcare systems like Epic and banking core platforms including Fiserv, Jack Henry, FIS, and Corelation — implying HIPAA-relevant operational practices.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
24 offeringsAI for CX & Contact Centers
Condado leverages AI to transform agent performance, automate workflows, and enhance customer interactions within contact center environments. AI solutions cover agent assist, intelligent routing, quality control, and autonomous agent capabilities to deliver smarter, more efficient customer service.
AMELIA Implementations
Condado integrates and optimizes AMELIA's cognitive AI to enhance customer and employee interactions. The implementation focuses on self-learning capabilities to automate processes, improve service quality, and drive efficiency.
CCaaS Implementations
Condado designs and deploys scalable, AI-powered contact center solutions by migrating enterprises to modern Contact Center as a Service platforms. The implementation process covers alignment with business objectives, architecture design, integration with existing systems, optimization, deployment, role-specific training, and ongoing post-go-live support. Platforms supported include Five9, NICE CXone, Zoom Contact Center, Genesys, Yellow.ai, and AMELIA.
CCaaS Managed Services
Condado provides continuous monitoring, proactive optimization, and expert-led management of CCaaS environments including NICE CXone, Five9, Zoom Contact Center, and Genesys platforms. The service covers system design, call-flow scripting, integrations, performance tuning, AI-driven enhancements, and ongoing support available Monday through Friday from 7 a.m. to 7 p.m. Central Time. It goes beyond standard vendor support to deliver proactive optimization and continuous improvement.
CoreConnect
CoreConnect is a Condado-built secure integration layer designed for banking and healthcare contact centers that surfaces the right account or patient record in under one second the moment a call connects. It works with NICE CXAgent and Zoom Workplace tools agents already use and requires no rip-and-replace of existing systems. Results cited include a 30-40% reduction in average handle time and a 20-30% increase in first-call resolution.
Custom Integrations
Condado connects CX technology stacks to any enterprise system through custom integrations and middleware solutions. Whether integrating CCaaS with CRM, ERP, or proprietary platforms, Condado builds tailored solutions that streamline workflows and enhance data connectivity.
Custom Security Solution
Condado designs a security architecture tailored to a client's specific environment, covering multi-site networks, cloud and multi-cloud deployments, and the specific compliance frameworks the client must meet. The service is custom-scoped rather than a pre-packaged offering.
CX Strategy & Advisory
Condado helps enterprises transform customer experience through data-driven strategy tailored to their business goals. CX experts optimize customer journeys, assist in selecting the right technology stack, and future-proof contact centers with AI and automation. The service covers comprehensive assessment of goals, workflows, and technical infrastructure with vendor-agnostic recommendations.
Cybersecurity Posture Assessment
A free 14-question self-assessment that takes approximately four minutes and scores a business's network, workforce, and incident response against real attack scenarios. The tool provides an instant result and is built specifically for small and medium-sized businesses with no obligation.
Five9 Implementations
Condado optimizes Five9 contact centers with seamless CRM integration, AI-powered automation, and intelligent routing. The implementation goes beyond deployment by aligning Five9 capabilities with client operations for improved efficiency and customer engagement.
Five9 Managed Services
Proactive management and intelligent automation for Five9 contact center environments. Condado provides deep expertise in CRM integrations, custom workflows, and data-driven optimizations designed to elevate agent productivity and customer satisfaction.
Genesys Implementations
Condado implements high-performance Genesys contact centers with AI-powered automation and predictive analytics. Expert configuration ensures efficiency, scalability, and a frictionless customer experience.
Genesys Managed Services
Proactive management, system fine-tuning, and tailored optimizations for the Genesys platform. Condado handles omnichannel configuration, third-party integrations, and real-time performance monitoring to keep the platform running at peak performance.
Managed Detection & Response
Condado provides round-the-clock detection for threats that prevention misses, with automatic containment, rollback to a clean state, and investigation and documentation by analysts. The service is designed to catch and respond to incidents that bypass traditional antivirus and prevention tools.
Managed Secure Office
Condado deploys and operates a firewall protecting the client's network with no hardware purchase, no capital outlay, and no security hire required. Network monitoring is included at no extra cost.
Managed Secure Workforce
Condado deploys one managed agent on every device providing endpoint protection, zero-trust access, identity, and device control for wherever employees are working. The service covers the full workforce regardless of location.
Managed Security
Condado provides end-to-end managed security across network, workforce, and endpoints built on Fortinet's Security Fabric. Services include firewall deployment and management, endpoint protection, zero-trust access, identity and device control, and 24/7 managed detection and response. Condado assesses, designs, deploys, and operates the security stack backed by certified engineering staff.
NICE CXone Implementations
Condado implements NICE CXone with a tailored approach covering intelligent routing, workforce optimization, and scalable automation. The service integrates seamlessly with existing workflows to enhance performance and future-proof the contact center.
NICE CXone Managed Services
Expert-led management and continuous system enhancements for the NICE CXone platform. Condado handles system design, call-flow scripting, integrations, and ongoing support while providing deep insights into resource utilization and cost efficiency.
Salesforce for CX
Condado bridges the gap between CCaaS and Salesforce by implementing and optimizing Salesforce Sales Cloud, Service Cloud, CPQ, and Agentforce to create seamless, AI-driven interactions between agents and customers. The service is designed to deliver a truly unified customer experience.
Salesforce Managed Services
Condado provides dedicated expert-led management to keep Salesforce platforms optimized, secure, and evolving. The service covers administration, release cycles, and full Agentforce deployment so client teams can focus on customer engagement.
Yellow.ai Implementations
Condado deploys conversational AI through Yellow.ai implementations designed for intelligent automation and seamless customer interactions. The service optimizes self-service and digital engagement across all customer touchpoints.
Zoom Contact Center Implementations
Condado delivers a fully optimized Zoom Contact Center by unifying voice, video, and digital channels and integrating AI-driven insights to enhance customer engagement. The implementation is designed to deliver seamless interactions across all touchpoints.
Zoom Contact Center Managed Services
Dedicated oversight and continuous optimization of Zoom Contact Center deployments. Condado manages system integration to AI-driven automation, ensuring seamless, high-quality customer interactions across voice, video, and digital channels.
Considering Condado?
Our team will work with you to determine if Condado is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.