ConnectWise
About
The most comprehensive MSP platform suite — PSA (Professional Services Automation), RMM, security, quoting, and billing from a single vendor. Tampa, Florida; private, owned by Thoma Bravo. ConnectWise Manage (PSA) is the dominant ticketing, billing, and project management platform for MSPs. ConnectWise Automate (RMM) provides scripting-heavy automation favored by larger MSPs. ConnectWise Fortify adds integrated security operations. Used by 45,000+ MSP partners managing over 5M endpoints. The mos...
Details
VenSearch Intelligence
Ideal Customer
- ConnectWise is best suited for mid-size to large MSPs — typically those with 15 or more technicians — that need deep PSA, RMM, and security capabilities, manage multiple client environments, and have the administrative staff to configure and maintain the platform.
- The majority of ConnectWise Manage customers are small-to-mid IT firms with 10–50 employees and $1M–$10M in revenue, though the platform scales to large enterprise MSPs billing above $85,000/year on platform contracts alone.
Key Differentiators
- ConnectWise positions itself as offering 'the first and only true MSP platform' — unifying PSA, RMM, cybersecurity, data protection, and AI-powered automation under a single data layer (the Asio platform) that eliminates tool sprawl and reduces operational overhead.
- The company's IT Nation community is widely cited as the largest and most engaged MSP community in the industry, providing peer groups, education, and events across North America, EMEA, and APAC that competitors cannot easily replicate.
Industries Served
- ConnectWise primarily serves the managed service provider (MSP) and technology solution provider (TSP) ecosystem, which in turn serves end clients across virtually all business verticals — including healthcare, financial services (banking, insurance), legal, government (DOD and local), higher education, manufacturing, retail, and software companies.
- The platform is purpose-built for IT solution providers, VARs, system integrators, managed print providers, and internal IT departments rather than directly serving vertical-industry end users.
Service Coverage
- ConnectWise operates globally, serving partners in more than 65 countries across North America, Europe, Asia-Pacific, and beyond.
- The platform supports over 7,000 partners managing nearly 3 million endpoints, with more than 10,000 technology organizations relying on ConnectWise worldwide.
Partnerships
- ConnectWise maintains a deep strategic partnership with Microsoft, integrating Microsoft Defender for Business into its RMM, PSA, and Asio platform for MDR and endpoint security services.
- Distribution partners include TD Synnex (North America), Pax8 (UK/global), ADN Distribution (Germany), ALSO Holding (Switzerland), and Dicker Data (APAC).
Company Size & Ownership
- ConnectWise was founded in 1982 in Tampa, FL by Arnie Bellini and has grown from a regional IT firm to approximately 3,400 employees globally across 6 continents, with an estimated annual revenue of roughly $590M–$750M (figures vary by source).
- Since being acquired by Thoma Bravo in 2019 for an estimated $1.5 billion, ConnectWise has made 15 acquisitions including Perch Security and StratoZen (2020), SmileBack (2021), Axcient and SkyKick (2024), and zofiQ (2026), aggressively expanding its security and AI capabilities.
Compliance & Certifications
- ConnectWise holds SOC 2 Type II and SOC 3 certifications across its core product lines (PSA, RMM, Cybersecurity, and Data Protection), as well as ISO 27001 (cybersecurity) and ISO 27701 (data protection).
- Its Data Protection profile (Axcient/SkyKick) also holds HIPAA attestation and CSA STAR Level 2 certification.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsConnectWise Automate (RMM)
Script-intensive RMM platform favored by larger MSPs with dedicated automation engineers — monitors and manages endpoints, servers, network devices, and VMs. Advanced scripting engine enables complex automation workflows. Stronger automation depth than NinjaOne at the cost of greater complexity.
ConnectWise Fortify (Security)
Integrated managed security services for MSPs — EDR, MDR, dark web monitoring, security assessments, and SIEM-as-a-service packaged for MSP delivery to SMB clients. Enables MSPs to offer complete MSSP capabilities without building a dedicated SOC.
ConnectWise Manage (PSA)
The dominant MSP professional services automation platform — ticketing, time tracking, project management, billing, and client reporting in one system. Integrates with ConnectWise Automate, Sell, and 300+ third-party tools. The back-office foundation most MSPs build their operations on; competes with Autotask (Datto/Kaseya) and HaloPSA.
What VenSearch Is Saying
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