Consensus Cloud Solutions, Inc.
About
Consensus Cloud Solutions is the world's largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. The company provides advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government.
Details
VenSearch Intelligence
Ideal Customer
- Consensus Cloud Solutions serves a broad continuum from SoHo/SMB customers (self-serve, ecommerce SaaS model) up through mid-market and large enterprise, with its strategic sweet spot being mid-market to large enterprise organizations (500+ employees) in regulated industries.
- Their highest-value customers are health systems, integrated delivery networks, hospital networks, and large group practices that require high-volume, HIPAA-compliant document workflows integrated directly with EHR systems like Epic, Oracle Health (Cerner), and Allscripts.
Key Differentiators
- Consensus Cloud Solutions differentiates primarily on the breadth and depth of its compliance portfolio — holding simultaneous HITRUST r2, SOC 2 Type II, FedRAMP High, HIPAA, PCI-DSS, and DirectTrust certifications — making it one of the most compliance-certified cloud fax and interoperability vendors available.
- It claims the title of the world's largest digital fax provider with over 25 years of market history and 11 million+ users globally, and is recognized as a Leader in the IDC MarketScape: Worldwide Digital Fax 2024 Vendor Assessment for strengths in brand, interoperability, customer service, and patents.
Industries Served
- Consensus Cloud Solutions primarily serves heavily regulated industries, with healthcare being the dominant vertical — including hospitals, health systems, physician groups, integrated delivery networks, payers, and pharmacies.
- Beyond healthcare, it serves financial services, insurance, legal, real estate, manufacturing, government (including U.S. federal agencies), education, and retail.
Service Coverage
- Consensus Cloud Solutions operates globally, with its strongest strategic emphasis on the United States, particularly the healthcare sector, along with operations in Canada, Ireland, and other international markets.
- The company maintains offices in Los Angeles (HQ), Las Vegas, Ottawa, Nanaimo (BC), Dublin (Ireland), and Tokyo (Japan), giving it a presence across North America, Europe, and Asia.
Partnerships
- Consensus Cloud Solutions maintains a robust partner ecosystem spanning EHR vendors, healthcare networks, technology integrators, MSPs, UCaaS/CPaaS providers, and white-label resellers.
- Notable EHR and healthcare technology partnerships include NextGen Healthcare (NextGen Fax Manager is fully integrated with eFax Corporate), Hyland Software (eFax Corporate integrated with Hyland OnBase and Epic), and Olah Healthcare Technology for legacy-to-cloud migration.
Company Size & Ownership
- Consensus Cloud Solutions (NASDAQ: CCSI) reported full-year 2024 revenues of approximately $350.4 million, with Adjusted EBITDA of $188.4 million.
- The company had 518 full-time employees as of December 31, 2024, with workforce concentrated approximately 86% in North America.
Compliance & Certifications
- Consensus Cloud Solutions holds one of the broadest compliance portfolios in its market segment.
- Its eFax Corporate and jSign platforms hold HITRUST r2 (Risk-based, 2-year) certification — the most stringent HITRUST level — with eFax Corporate maintaining this status since 2019, and jSign being the only HITRUST-certified eSignature solution available.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
15 offeringsAPI Connectivity
Access numerous endpoints, securely and simply with one API connectivity and avoid developing one-offs to disparate healthcare systems. Single set of RESTful APIs to connect all aggregated networks used in healthcare.
Clarity Clinical Documentation
Simplifies and automates the clinical documentation fax process with a customizable solution. Improves accuracy and efficiency when ingesting medical record faxes into the EHR while freeing clinical resources from tedious paperwork.
Data Exchange Networks
Connectivity access to referral networks, ACOs and HIEs across the nation. Enables connection and data exchange with various healthcare networks and community exchanges.
Direct Secure Messaging
Send and receive any patient information over a trusted healthcare network with over a million addresses. Uses the DirectTrust framework for secure communication between healthcare providers.
eFax Clarity
Intelligent NLP data extraction solution that transforms unstructured documents like digital scans and faxes into structured, actionable data. Uses Natural Language Processing and Machine Learning to extract medical content and demographic data.
eFax Conductor
Interface engine and complete interoperability platform that provides seamless integration technology supporting all latest standards for connectivity and data formats. Addresses interoperability challenges from simple to extremely complex.
eFax Corporate
The world's leading enterprise cloud fax solution that provides digital cloud fax technology for businesses. Enables streamlined exchange of business-critical documents, elimination of costly in-house fax networks, and reliable faxing by email, mobile app or web portal.
eFax Harmony
One integrated API for healthcare that provides access to numerous endpoints securely with single API connectivity. Includes Universal Healthcare APIs, cloud fax APIs, electronic signature APIs, and connectivity to multiple participating EHR partners.
eFax Unite
Healthcare interoperability platform that enables streamlined clinical workflows in an easy-to-use platform. Combines cloud faxing, direct secure messaging, patient information queries, and data exchange networks into a single portal.
HIPAA Compliant Digital Cloud Faxing
The only fax service that guides you to better forms of electronic and interoperable exchange. Enables a secure, cost-effective alternative to in-house fax hardware that boosts productivity and enhances regulatory compliance.
HIPAA Compliant eSignatures
Effortlessly sign, send, track, and manage the entire e-signature process. Electronic signature solution designed with security and compliance in mind that meets eSign ACT definition for legally binding signatures.
Interoperability Platform
Interface engine and complete interoperability platform provides seamless integration technology. Supports all the latest standards for connectivity and data formats including API/FHIR and Web Service.
jSign
HIPAA compliant electronic signature solution secured by ledger technology. Provides tamper-proof electronic signatures in the cloud with auto form-fill capabilities for securely signing forms, contracts and legal records.
Natural Language Processing / AI
Go from unstructured documents to actionable, analytics-ready structured data that can be sent to the right person at the right time. Uses NLP and machine learning to convert faxes and PDFs into structured data.
Patient Information Query
Electronically query records and retrieve patient information on demand from Carequality including those connected through the CommonWell Health Alliance. Allows providers to pull patient health data directly and immediately.
Considering Consensus Cloud Solutions, Inc.?
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