Continuant
Procurement partnerAbout
Continuant is a systems integrator and managed services provider specializing in unified communications and collaboration (UCC) solutions, serving over 100 Fortune 500 companies across more than 50 countries since 1996. The company helps enterprises integrate, migrate, and manage voice and communication systems, including legacy PBX maintenance, cloud UCaaS platforms (Microsoft Teams, Zoom, Cisco Webex), audio video solutions, and AI-powered contact center tools. Continuant holds multiple Micros...
Details
VenSearch Intelligence
Ideal Customer
- Continuant's ideal customer is a mid-market to large enterprise in the Global 2000 range, typically with 1,000 to 50,000+ users and operations spanning multiple locations or countries.
- The company is particularly well-suited to organizations with a 'hybrid reality' — significant legacy PBX debt (Avaya, Nortel, Cisco, Mitel, NEC, Siemens) combined with a mandate to migrate to Microsoft Teams, Zoom Phone, or Cisco Webex.
Key Differentiators
- Continuant's primary differentiator is its ability to simultaneously support legacy on-premises PBX systems (Avaya, Nortel, Cisco, Mitel, NEC, Siemens) and modern cloud platforms (Microsoft Teams, Zoom Phone, Webex Calling) under a single contract and a single point of contact — a positioning cxponent.com describes as being 'the only vendor that can provide high-level engineering support for a 20-year-old PBX system and a cutting-edge Microsoft Teams deployment simultaneously.' This bridges an enterprise complexity gap that most pure-cloud vendors cannot address.
- Continuant also claims an average 40% cost savings versus OEM PBX maintenance contracts through its Maintenance Advantage Plan, and positions itself as vendor-neutral in its technology consulting practice — acting without quota-based sales pressure.
Industries Served
- Continuant explicitly lists its target verticals as Enterprise, Healthcare, Higher Education, Manufacturing, Retail, Government, Financial Services, and House of Worship.
- Healthcare is a particularly deep specialization — over 100 healthcare and life sciences organizations rely on Continuant, and the company has dedicated healthcare-specific pages, a ConnectAI for Healthcare offering, and a Continuant Healthcare Solutions division covering credentialing, revenue cycle management, and HIPAA-compliant communications.
Service Coverage
- Continuant operates globally, with its headquarters in Tacoma, Washington and additional offices in locations including Houston, Texas and Cincinnati, Ohio, with employees spanning 6 continents across North America, Europe, and Asia.
- The company explicitly positions itself as a global provider, supporting customers from the Americas to EMEA and APAC regions.
Partnerships
- Continuant holds deep partnerships with Microsoft — it is a Microsoft Direct Cloud Solution Provider, Premier Partner, and has earned Microsoft Gold competencies in Communications and Cloud Productivity.
- It has won the Microsoft Global Partner of the Year award twice: in 2020 for Calling & Meetings and in 2023 for Converged Communications, chosen from fields of 3,300–4,200 nominations globally.
Company Size & Ownership
- Continuant was founded in 1996 by CEO and co-founder Doug Graham (with Bruce Shelby also cited as a co-founder), and is based in Tacoma, Washington.
- Employee count estimates vary by source and data vintage: LinkedIn lists approximately 368 employees, ZoomInfo estimates 201–500, and LeadIQ estimates approximately 328 employees as of early 2026.
Compliance & Certifications
- Continuant's ConnectAI infrastructure is built on HIPAA-compliant, SOC 1 and SOC 2 audited infrastructure, and the company commits to executing Business Associate Agreements (BAAs) at contract signing for healthcare clients.
- Its healthcare-focused marketing explicitly cites ISO 27001, HIPAA compliance, E911 compliance, and GDPR as the security standards it is built to meet.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
15 offeringsAdoption & Change Management
Continuant's Adoption and Change Management (ACM) service helps organizations drive user adoption and achieve measurable ROI when implementing new communication technologies such as Teams Phone, Zoom Phone, or Webex. The service aligns technology deployment with business strategy through intentional change management, training, and ongoing support to ensure employees successfully use new systems. ACM is delivered by a dedicated team led by the Executive Director of Adoption and Change Management.
Audio Video Managed Services
Continuant provides managed services for enterprise audio video environments including global device monitoring, AI-powered analytics, data visualizations, and real-time monitoring to keep AV systems running at peak performance. Service tiers include Basic (24/7 support and staffed service desk), Extended (real-time monitoring, NOC, proactive management), and Premium (unlimited engineer access, round-the-clock oversight, white-glove service). The service covers meeting rooms and large-scale AV deployments.
Cisco Managed Services
Continuant manages, monitors, and supports Cisco collaboration ecosystems including CUCM, Webex, and related Cisco UC components for enterprise customers. Services span proactive monitoring, incident management, software updates, and 24/7 NOC coverage delivered through Basic, Extended, and Premium managed service tiers. The offering allows IT teams to offload day-to-day Cisco environment management to Continuant's certified engineers.
Cisco UC (Cisco Unified Communications)
Continuant designs, deploys, and manages full Cisco Unified Communications migrations for enterprises and healthcare organizations moving away from legacy PBX systems such as Avaya, Nortel, Siemens/Unify, NEC, and Mitel. The service covers Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco IM and Presence (IM&P), and Cisco Mobile and Remote Access (MRA). Continuant certified engineers handle design, implementation, deployment, and ongoing managed services.
Connect Hybrid Calling (CHC)
Connect Hybrid Calling is an enterprise-grade voice solution that bridges legacy on-premises PBX systems with cloud-based telephony, allowing organizations to migrate to the cloud on their own timeline without disrupting existing operations. It enables organizations to maintain existing phone lines during the transition, leverage existing carrier relationships, enable E911 services, and update obsolete endpoints at their own pace. The solution is designed to work alongside Microsoft Teams Phone as part of the Continuant Connect platform.
ConnectAI (AI Voice Agent)
ConnectAI is an AI-powered voice agent that answers calls automatically around the clock, handling scheduling, FAQs, and after-hours coverage. It runs on existing phone systems and syncs in real time with Electronic Health Records (EHR), requiring no new hardware or system replacement. The solution is designed particularly for healthcare environments to ensure every call is answered at any hour.
Contact Center as a Service (CCaaS)
Continuant evaluates an organization's infrastructure and contact center goals to design and deploy a cloud-based contact center solution, partnering with providers such as Five9 and Genesys. The service includes an omnichannel platform called Continuant Connect Contact Center (C4) that integrates voice, messaging, social media, and open APIs with AI and self-service features. Continuant also offers Contact Center Managed Services (CCMS) providing a single contract, invoice, SLA, and point of contact for all contact center operations.
Continuant Connect
Continuant Connect is a cloud-based UCaaS telephony platform that allows enterprises to migrate from legacy voice systems to cloud calling at their own pace without business disruption. It supports Microsoft Teams Phone, Zoom Phone, and Cisco Webex Calling under one unified platform, with options to keep existing carriers or use Continuant as the carrier. The solution includes multi-vendor support, 24/7/365 customer service, proactive monitoring, and scalable Basic, Extended, and Premium service packages.
Custom Audio Video Solutions
Continuant designs and deploys enterprise-grade custom audio video solutions tailored to specific environments including custom meeting rooms, large venues, command and control centers, and education technology spaces. Services include end-to-end AV design and discovery, contract-based engineering work, LED wall displays, speaker and lighting integration, lecture streaming and auto-transcription, and white-glove customer service. Continuant acts as an exclusive Microsoft Partner for AV deployments and provides ongoing AV managed services.
Microsoft Managed Services
As a Microsoft Direct Cloud Solution Provider and Premier Partner, Continuant manages Microsoft cloud communication environments including Microsoft Teams Phone and Meeting Rooms. Services include proactive monitoring, ITIL-based management, continuous improvement, software updates, and 24/7 NOC support across Basic, Extended, and Premium tiers. The service is designed to maximize enterprise investment in Microsoft 365 and Teams environments.
PBX Maintenance & Support
Continuant provides third-party maintenance and support for legacy PBX phone systems from vendors including Avaya, Mitel, Cisco, Nortel, NEC, and Siemens/Unify, including systems past their OEM end-of-manufacturer-support date. The Maintenance Advantage Plan (MAP) offers customized support tiers with an average cost savings of 40% compared to OEM contracts, with 24/7/365 US-based support, Tier 3 engineer access, guaranteed parts availability, and no pressure to upgrade. Continuant serves as a single point of contact for multivendor PBX environments across global locations.
Teams Phone (Microsoft Teams Direct Routing)
Continuant enables Microsoft Teams Direct Routing so enterprises can add enterprise telephony to Microsoft 365, routing calls through existing voice service providers without needing to exit current carrier contracts. Features include local survivability mode, E911, integrated directories, configurable caller ID, call delegation, automated attendants, and centralized administration. Continuant handles migration, deployment, and ongoing management of the Teams Phone environment.
Technology Consulting
Continuant provides vendor-neutral IT technology consulting services helping enterprises assess and source cloud, networking, UCaaS, CCaaS, and security solutions aligned to their business transformation goals. Consultants provide IT planning, design, vendor negotiations, technology roadmaps, and supplier recommendations across cloud infrastructure, contact center, unified communications, and security without quota-based sales pressure. Continuant acts as a single point of contact to consolidate vendor management and reduce sourcing complexity.
Webex Calling
Continuant deploys and manages Cisco Webex Calling as a cloud-based enterprise voice system that integrates with the full Webex suite for meetings, messaging, and events. It provides global reach with local dial plans and phone numbers in dozens of countries, advanced Cisco security, E911, integrated directories, and configurable caller ID. Continuant supports migration from legacy PBX systems to Webex Calling and provides ongoing managed services.
Zoom Phone
Continuant deploys and manages Zoom Phone as an enterprise cloud voice system integrated with the Zoom platform for video, chat, and collaboration. It includes global call routing, automated attendants, call queues, E911, integrated directories, configurable caller ID, and contact center integration. Continuant handles migration from legacy systems, number porting, and ongoing managed services so organizations can use existing telephony hardware during the transition.
Considering Continuant?
Our team will work with you to determine if Continuant is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.