cpITelecom
Procurement partnerAbout
cpITelecom is a carrier-neutral authorized agent founded in 1997 that partners with 30+ carriers and technology vendors to provide telecommunications and network solutions to businesses across the United States. The company offers UC and UCaaS, data and cloud services, SD-WAN, managed services, and contact center solutions. CPI is a Mitel Platinum Partner and Master SD-WAN provider that manages network solutions from contracts through implementation and ongoing support, with carriers compensatin...
Details
VenSearch Intelligence
Ideal Customer
- cpITelecom's sweet spot appears to be SMB-to-mid-market businesses that have complex multi-site telecom needs, are currently on Mitel/ShoreTel infrastructure, or are undergoing a cloud migration but require a hybrid or premises-based solution rather than a pure cloud deployment.
- Their positioning — emphasizing onsite support, no hourly service calls, and a single point of contact for all carriers — is especially appealing to companies without large internal IT teams.
Key Differentiators
- cpITelecom's primary differentiators include being the only lab-tested and certified SD-WAN provider for Mitel Connect, its carrier-neutral model spanning 30+ carriers (where carriers compensate CPI directly, often resulting in lower pricing than going direct), and its fully private network for security and resiliency.
- The company also emphasizes onsite ongoing support with technicians within 2 hours of every major U.S. city, 24x7 NOC monitoring, and a single-point-of-contact model that eliminates the need for customers to manage multiple carrier relationships.
Industries Served
- While cpITelecom does not publish a formal list of target industries, its UCaaS and hybrid solutions are explicitly marketed to businesses such as hospitals and financial institutions — particularly those that 'can never have a voice or data failure' and therefore reject cloud-only solutions.
- The company's contact center, omnichannel communications, CRM integration, and billing audit services also suggest relevance to retail, professional services, and multi-location enterprises.
Service Coverage
- cpITelecom operates as a national managed service provider, headquartered in West Des Moines, Iowa, with on-site implementation and support available across the United States.
- The company maintains technicians within 2 hours of every major U.S. city, enabling nationwide field presence from its single Iowa office.
Partnerships
- cpITelecom holds a Mitel Platinum Partner designation and is the only lab-tested and approved SD-WAN provider for Mitel's MiCloud Connect platform, a distinction earned after extensive testing by Mitel's technical team.
- The company is also a CenturyLink Diamond Partner (now Lumen Technologies) and previously held ShoreTel Gold Partner status, and is a key VMware/VeloCloud SD-WAN partner.
Company Size & Ownership
- cpITelecom was founded in 1997 by Cale Perry, who currently serves as President and CEO, and the company is estimated to have between 51–200 employees depending on the source, with one estimate placing headcount at approximately 51.
- Estimated annual revenue ranges widely across data sources, from approximately $16.8M (Owler) to $31.5M (ZoomInfo/Datanyze), with SignalHire placing it in the $10M–$50M range.
Compliance & Certifications
- No specific compliance certifications such as SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 are publicly documented for cpITelecom.
- The company's fully private network architecture and 24x7 NOC monitoring are positioned as security and resiliency features, but no third-party audit reports or formal compliance attestations are referenced in any available public source.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
10 offeringsContact Center
An enterprise contact center platform that puts omnichannel communications at agents' fingertips, including calls, texts, CRM data, chat, social media integration, outbound dialing, and reports. Features include optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location, plus agent screen pops with detailed customer information. Business process application integration allows call transfers with full customer history and dial list management through any ODBC-compliant database.
CPI Providers / Carrier Services
CPI partners with 30+ carriers and technology vendors as a carrier-neutral agent to source the best network, voice, and data solutions for customers. Offerings include PRI, SIP, DSS, IP-LD, VoIP LD, Analog Lines, Private Lines, Fiber, Point to Point, MPLS, Ethernet, T1, Wireless, Cable, and DSL. Because carriers compensate CPI directly, pricing is often lower than what customers would receive going directly to a carrier.
Data/Cloud Services
CPI offers data and cloud connectivity solutions including Fiber, Point to Point, MPLS, Ethernet, T1, Wireless, Cable, and DSL. Cloud services include Disaster Recovery, Cloud/Office 365, Data Center, and Mitel Cloud UCaaS. Nightly cloud backup and proactive monitoring are also included in the data and cloud portfolio.
Managed Services
cpITelecom's Managed Services include proactive 24x7 NOC monitoring and vendor management, where CPI acts as the single point of contact for all carrier and service needs. When service interruptions occur, CPI initiates repair ticketing and provides updates until resolution at any hour. Services also include complete billing review and annual billing audits to reduce costs.
Mitel Connect UCaaS
CPI is a Mitel Platinum Partner offering the Mitel Connect UCaaS platform, which includes UCaaS Mobility, Contact Center, Sky Applications Integration, and support for existing Mitel/ShoreTel systems. CPI manages Mitel Cloud UCaaS deployments and is the only lab-tested and approved SD-WAN provider for Mitel Connect. Support includes onsite ongoing support and Microsoft updates related to the Mitel environment.
Network and UC Design
CPI provides network and unified communications planning and design services aimed at ensuring new telecommunications or network services meet customer needs. The process covers everything from network design through ordering and implementation in partnership with top carriers and vendors.
Premier Management Services / NOC Monitoring
CPI's Premier Management Services provide proactive Network Operation Center (NOC) monitoring 24x7, with experienced support staff initiating repair ticketing and working toward timely resolution when issues arise. The service includes a bonded data router with auto fail-over, self-healing, and QOS for voice over public internet compatible with any carrier. This eliminates costly hourly service calls and ensures around-the-clock coverage for business network infrastructure.
SD-WAN Solutions
CpITelecom is the only lab-tested and approved SD-WAN provider for Mitel Connect, offering Software-Defined Wide Area Networking to optimize application performance and simplify branch office networking. SD-WAN enables hybrid WAN with ordinary broadband as enterprise-grade WAN, automated zero-touch deployment, and centralized monitoring and troubleshooting. Deployment options include virtual machine on COTS devices, virtual machine on existing x86 routers, or a purpose-built VeloCloud Edge device.
UC and UCaaS
Unified Communications as a Service (UCaaS) combines multiple telecom services into one integrated system billed as an operational expense with no down or install fee. CPI handles installation, onsite end-user training, implementation, and ongoing support with techs within 2 hours of every major city in the US. The solution includes 24x7 NOC support, MAC work, and a fully private network for security and resiliency.
Vendor Management Service
cpITelecom serves as the single point of contact for all carrier and service needs, initiating repair ticketing and providing status updates to customers until issues are resolved on a 7/24/365 basis. The service also includes complete billing reviews and annual billing audits to identify errors and reduce costs. This allows businesses to avoid dealing with multiple carriers directly.
Considering cpITelecom?
Our team will work with you to determine if cpITelecom is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.