Crexendo
Procurement partnerAbout
Crexendo, Inc. (NASDAQ: CXDO) is an award-winning software technology company that is a premier provider of cloud communication platform software and unified communications as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes. The company operates through two segments: Cloud Telecommunications Services and Software Solutions, and its platform currently supports over 8 million end users globally through a network of mo...
Details
VenSearch Intelligence
Ideal Customer
- Crexendo's direct VIP platform primarily targets small businesses and SMBs, with G2 reviewer data showing approximately 78% of customers are small businesses (50 or fewer employees) and about 21% are mid-market (51–1,000 employees).
- The company explicitly markets solutions for small business, midsize business, and enterprise segments, and its About Us page describes its focus as 'small, medium, and small enterprise markets.' Through its NetSapiens channel, Crexendo also enables service providers, MSPs, and fiber broadband providers to serve their own business customers of all sizes globally, supporting over 350,000 organizations across the platform.
Key Differentiators
- Crexendo's most prominent differentiator is its industry-leading 100% Uptime Guarantee on the VIP platform, backed by geo-redundant Tier 5 Exascale data centers — a claim few competitors make contractually.
- Its NetSapiens platform uniquely prices on concurrent sessions rather than per-seat licenses, offering significant cost flexibility for service providers and enterprises with variable usage.
Industries Served
- Crexendo serves a broad cross-section of industries including healthcare (urgent care, pediatrics, family medicine, senior care, orthopedics, radiology, physical therapy, and dermatology), education, government and public sector, non-profit organizations, construction, automotive, accounting, real estate, and professional services.
- The company markets dedicated vertical solutions for healthcare and education, and its integrations include industry-specific tools such as eAgent (insurance), Propertyware (real estate), and AgencyBloc (insurance).
Service Coverage
- Crexendo operates primarily across the United States, with coverage extending to Canada and international markets.
- Its NetSapiens platform powers over 8 million end users through a global network of more than 250 licensed service providers worldwide, and Crexendo has expanded cloud infrastructure to the US, UK, Netherlands, and Australia (Sydney and Melbourne).
Partnerships
- Crexendo has a strategic infrastructure partnership with Oracle Cloud Infrastructure (OCI), which underpins the VIP platform's reliability and global data center expansion including in Australia.
- The company integrates natively with Microsoft Teams and maintains over 400 software integrations including Salesforce, HubSpot, Zendesk, and NetSuite, as well as industry-specific tools.
Company Size & Ownership
- Crexendo was founded in 1995 (formerly iMergent, Inc.) and is headquartered in Tempe, Arizona.
- The company employs approximately 193–198 people as of 2026 and reported FY2025 revenue of approximately $68.2 million, with FY2024 revenue of $60.8 million representing 14.4% year-over-year growth.
Compliance & Certifications
- Crexendo states its platform is PCI and HIPAA compliant, and its data security page confirms PCI/HIPAA compliance alongside 24/7 monitoring backed by Amazon Web Services.
- The VIP platform is built on Oracle Cloud Infrastructure and features always-on network security with advanced monitoring.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
9 offeringsCAIRO (Crexendo AI Receptionist and Orchestrator)
CAIRO is an intelligent, always-on AI phone agent built natively into the Crexendo VIP platform that answers every call 24/7 with a natural voice and understands caller intent. It combines conversational AI, voice automation, and business-specific knowledge to handle routine inquiries, automate call workflows, and seamlessly escalate conversations to live agents when needed. Businesses can assign CAIRO to any phone number, customize its voice and personality, and train it using existing websites, FAQs, or uploaded documents.
Crexendo VIP Platform (UCaaS)
The Crexendo VIP Platform is an all-in-one cloud business communications solution delivering Voice, Interactions, and Phone capabilities backed by an industry-leading 100% Uptime Guarantee. It includes HD voice, one-to-one and group video meetings for up to 1,000 attendees, team messaging, collaboration tools, voicemail, fax, and a dedicated mobile app. The platform supports 60+ out-of-the-box business software integrations with over 400 more available.
Managed IT Services
Crexendo provides managed IT services including the monitoring and management of a business's network infrastructure to ensure optimal performance and security. This service offering complements the company's core cloud communications portfolio and is targeted at businesses of all sizes seeking comprehensive technology management. It adds deployment, integration, and ongoing support value to Crexendo's cloud solutions.
Microsoft Teams Integration
Crexendo offers a Microsoft Teams integration that allows users to leverage advanced Crexendo VIP calling features directly inside Microsoft Teams. This solution enables businesses to combine Crexendo's enterprise-grade voice capabilities with the Microsoft Teams collaboration environment. It is designed for organizations that want to retain Teams as their primary collaboration hub while adding full-featured cloud telephony.
NetSapiens Platform (SNAPsolution) – Software for Service Providers
The NetSapiens platform (formerly SNAPsolution) is a cloud-native, AI-native unified communications software platform sold to telecom service providers, MSPs, and fiber broadband providers under a white-label model. It supports UCaaS, CCaaS, and CPaaS capabilities, offers unlimited domains for white-labeling, API customization, and flexible subscription or perpetual purchase licensing options. The platform is deployed in the service provider's own cloud or the NetSapiens cloud and powers over 8 million end users across more than 250 global licensees.
POTS Replacement
Crexendo provides a code-compliant Plain Old Telephone Service (POTS) replacement solution for businesses and service providers transitioning from legacy analog and TDM infrastructure to modern cloud-based communications. The offering helps businesses meet regulatory modernization requirements while migrating to scalable IP-enabled voice services. It is available through Crexendo's NetSapiens partner network as well as directly.
Professional Services
Crexendo offers professional services to support smooth deployment, integration, and configuration of its cloud communication solutions. These services are designed to add stickiness and value to client relationships by ensuring implementations are completed efficiently. They complement both the direct VIP platform offering and the NetSapiens software division.
SIP Trunking
Crexendo offers SIP trunking services that enable businesses to connect their on-premise PBX systems to the internet using Session Initiation Protocol for cost-effective communication. This eliminates the need for third-party SIP trunking providers and is included in Crexendo's cloud phone system plans. It supports interconnectivity with carrier partners and Class 4 switching.
VIP CX Contact Center (CCaaS)
The AI-enhanced Crexendo VIP CX is a cloud-based omnichannel Contact Center as a Service (CCaaS) platform that enables customer service teams to work from any location. It supports voice, web chat, SMS, email, social media, and outbound channels, and leverages AI including ChatGPT to deliver fast, personalized agent responses. The platform includes quality management, CRM integrations, and real-time analytics.
Considering Crexendo?
Our team will work with you to determine if Crexendo is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.