Crosswind VoIP
Procurement partnerAbout
Crosswind VoIP is a unified communications and managed services company that provides cloud-based phone systems, networking solutions, and security services to small and mid-sized businesses. The company bundles voice, video, chat, text, SD-WAN, managed firewall, and managed Wi-Fi into integrated packages. Crosswind is a division of Pilot Global Technologies and serves customers across all 50 states.
Details
VenSearch Intelligence
Ideal Customer
- Crosswind's explicit sweet spot is small and mid-sized businesses (SMBs), with cloud communications platform listings indicating the company primarily serves companies with fewer than 100 employees.
- The company positions itself as ideal for organizations that lack internal IT resources to manage their own communications infrastructure, including startups, franchises, and multi-location businesses in professional services, senior living, and hospitality.
Key Differentiators
- Crosswind positions itself as 'a different kind of phone company' — specifically, a managed service provider rather than a transactional VoIP vendor, emphasizing real-time IT engagement, 24/7/365 U.S.-based support, and a 99.99% uptime SLA backed by Tier 5 data center co-location.
- The company claims a 99% customer retention rate and differentiates on its ability to bring enterprise-grade features to SMBs at affordable price points, using a fully managed, turnkey model that eliminates the need for internal IT staff.
Industries Served
- Crosswind primarily targets four core verticals: professional services firms, franchises, senior living facilities, and the hospitality industry, though it serves SMBs across virtually all industries.
- The company offers industry-specific customization such as POS system integration for franchises and communications solutions tailored for multi-location operators.
Service Coverage
- Crosswind VoIP (operating as Crosswind Cloud Solutions, a division of Pilot Global Technologies) provides services across all 50 U.S. states and select international locations, operating from its headquarters at 1891 Bay Scott Circle, Suite 109, Naperville, IL 60540.
- The company reports more than 1,000 customers trusting Crosswind to keep their teams connected.
Partnerships
- Crosswind's technology stack, as evidenced by job postings, includes Fortinet (firewalls and SD-WAN), Cisco Meraki (networking and access points), and EnGenius (switches and access points) as primary infrastructure platforms.
- For endpoint devices, Crosswind supports and deploys Yealink, Polycom, and Cisco SIP phones.
Company Size & Ownership
- Crosswind VoIP is a small company, with third-party sources estimating 11–50 employees (ZoomInfo) and annual revenue under $5 million (ZoomInfo), with some sources citing approximately $2 million in revenue (RocketReach).
- The company was founded in approximately 2009 and has grown from its origins as a hosted PBX provider into a full-service managed network services company under its parent entity, Pilot Global Technologies.
Compliance & Certifications
- Crosswind's managed firewall service explicitly supports PCI DSS, HIPAA, and GDPR compliance mandates for its customers.
- The company holds a certified Women's Business Enterprise (WBE) designation, as referenced in LinkedIn activity associated with the company.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
12 offerings4G Failover
Crosswind's 4G Failover solution automatically routes business traffic to a 4G LTE cellular backup connection when the primary Internet connection goes down, preventing costly downtime. The service is fully managed, meaning Crosswind monitors both the primary ISP and the 4G LTE connection on behalf of the customer. It is delivered in combination with Crosswind's CLEARity Shield SD-WAN solution.
Analytics
Crosswind provides analytics as a distinct service offering, listed alongside its other communications and networking services. Features referenced across service pages include real-time dashboard analytics, reporting, overall network health reporting, device status monitoring, and device alerting. These capabilities are included within the UCaaS platform tiers.
Hosted PBX
Hosted PBX is a fully managed, cloud-based telephone system accessed over the Internet that eliminates the need for on-site hardware, trunks, and maintenance costs. Crosswind co-locates operations in Tier 5 data centers with 24/7/365 monitoring and provides features such as call forwarding, call recording, unified communications, SMS, and online meetings. The service is scalable, allowing new users to be added within hours.
Integration
Crosswind offers integration services via an open Application Programming Interface (API) that allows businesses to connect their backend operating systems, such as CRM platforms, to Crosswind's communications switch. This enables customer service teams to access billing, past purchases, and other data directly within their communications workflow. API integration is available as a feature within UCaaS plans.
Managed Firewall
Crosswind provides comprehensive firewall operation, administration, monitoring, and maintenance services to protect business network traffic. Services include installation and configuration, application control, web content filtering, intrusion detection and prevention, antivirus and anti-malware, deep packet inspection, and multifactor authentication. The solution uses a next-generation, AI-driven firewall platform with real-time hive security and supports compliance mandates such as PCI DSS, HIPAA, and GDPR.
Managed Wi-Fi
Crosswind designs, configures, installs, manages, and maintains Wi-Fi networks across a customer's enterprise as a fully turnkey managed service. The company provides, manages, maintains, and upgrades all required equipment at no additional expense, eliminating maintenance overhead for the customer. The service is intended for businesses that lack the internal IT resources to properly maintain their wireless networks.
P-VoIP
P-VoIP converts legacy analog and POTS lines, including phone, fax, elevator, and fire alarm systems, into IP devices that route traffic over existing Internet connections without requiring infrastructure upgrades. The solution is monitored and managed 24/7/365 and can ride over 4G LTE for failover protection, providing businesses with up to 60% in cost savings over traditional phone providers. Crosswind also provides an enterprise-grade router and firewall and allows failover to an analog line in the event of an Internet outage.
Professional Field Services
Crosswind offers professional field services including installation and training by skilled technicians for its communications and networking solutions. This service is listed as a distinct offering on the company's services menu and is referenced as being available across UCaaS plan tiers for professional cabling and installation. It supports customers during the migration and deployment of Crosswind's suite of technologies.
SD-WAN (CLEARity Shield)
CLEARity Shield is Crosswind's cloud-delivered, software-defined wide area network solution that balances traffic across multiple connectivity types with centralized visibility and control. The platform includes antivirus protection, hive security, constant traffic monitoring, VPN support for remote workers, and optimized performance for both on-premises and cloud applications. Crosswind manages the network 24/7/365, providing real-time monitoring and management support.
SIP Trunking
Crosswind's SIP trunking service connects a business's existing PBX system to the cloud, enabling voice, video, data, and Internet services to run over a single IP connection. The service eliminates recurring costs of separate voice and data lines and supports flexible bandwidth options including T1, Ethernet, and cable. Crosswind provides 24/7/365 monitoring and management, fast setup through its installation team, and dynamically allocated bandwidth to meet seasonal demands.
UCaaS (Unified Communications as a Service)
Crosswind bundles voice, video, chat, text, and AI on a single cloud-based platform. The service integrates telephone, voicemail, audio and video conferencing, email, text, and instant messaging into one package, allowing employees to work from anywhere on any device. Plans are tiered as Basic Business, Business Plus, and Prime, with options for SD-WAN integration, API access, and equipment rental.
Video Conferencing
Crosswind offers video conferencing as part of its unified communications suite, supporting video meetings with up to 100 users depending on the plan tier. Video chat and conferencing capabilities are bundled into the UCaaS platform alongside voice, messaging, and other collaboration tools. It is listed as a distinct solution on the company's navigation and services pages.
Considering Crosswind VoIP?
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