Customer Dynamics
Procurement partnerAbout
Customer Dynamics provides contact center compliance solutions focused on FCC and TCPA regulation, offering omni-channel campaign management, list management, and secure payment tools for contact centers. The company has completed hundreds of implementations ranging from small business to enterprise, deploying and integrating CRM and contact center solutions. Their products are designed to handle high-volume outbound dialing while maintaining regulatory compliance and integrating with existing c...
Details
VenSearch Intelligence
Ideal Customer
- Customer Dynamics explicitly serves organizations ranging from small business to enterprise, with their CCaaS and outbound campaign products scaling from 50 to 5,000+ agents.
- Their sweet spot appears to be mid-market to enterprise contact centers operating in regulated environments—particularly collections agencies, financial institutions, and outbound-heavy operations that require TCPA, FDCPA, and PCI compliance.
Key Differentiators
- Customer Dynamics differentiates on the combination of deep compliance specialization and platform-agnostic layering—their products enhance existing CCaaS platforms (NICE, RingCentral, Genesys, Amazon Connect, etc.) rather than replacing them, reducing switching friction for buyers.
- Their proprietary Human Sequence Selection technology in Safe Select is positioned as one of the most comprehensive TCPA compliance tools on the market, a claim endorsed by NobelBiz's president when selecting them as a compliance partner.
Industries Served
- Customer Dynamics serves a range of regulated industries with high-volume contact center and outbound dialing needs.
- Their published case studies explicitly reference government agencies, national financial institutions (with FDCPA/Reg F compliance use cases), home products companies, furniture suppliers, and an NFL team for agent experience.
Service Coverage
- Customer Dynamics is headquartered in Payson, Utah (with historical addresses also listed in Draper and Provo, UT), and operates primarily as a U.S.-focused vendor.
- Their case studies reference national-scale deployments including a 'National Financial Institution,' a 'National Home Products Company,' and a 'Nationwide Furniture Supplier,' indicating a nationwide U.S. customer base rather than a regional one.
Partnerships
- Customer Dynamics maintains long-standing certified implementation and technology partnerships with NICE (CXone), RingCentral (Contact Center and RingCX), Microsoft (Dynamics 365 CRM), Genesys Cloud, Amazon Connect, Verizon (Virtual Contact Center), AT&T Contact Center (powered by CXone), and Cisco.
- They have held NICE inContact Premier Partner status and claim 15+ years of partnership history with NICE, RingCentral, Verizon, and AT&T. A notable commercial partnership exists with NobelBiz, whose OMNI+ CCaaS platform is powered by Customer Dynamics' Safe Select compliance tool ('OMNI+ Powered by Safe Select').
Company Size & Ownership
- Customer Dynamics is a small company, with employee counts across data sources ranging from approximately 23 to 35 employees as of 2024–2025.
- Estimated annual revenue is cited at approximately $9.5 million by ZoomInfo and Datanyze, though a 2021 ARR figure of $1.3 million was reported by Getlatka, suggesting significant growth in recent years.
Compliance & Certifications
- Customer Dynamics explicitly claims PCI DSS Level 1 compliance for its C3 Payment product, enabling secure omni-channel payment collection without exposing cardholder data to agents.
- Their Safe Select product is purpose-built for TCPA and FDCPA compliance, using Human Sequence Selection technology to meet FCC regulations including One-to-One Consent requirements.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
7 offeringsC3 Payment
C3 Payment is a PCI Level 1 compliant, omni-channel payment collection product that enables secure transactions within customer engagement workflows. It supports Text-To-Pay links, chat, email, and voice payment options, keeping sensitive credit card information away from agents. It can be used in agent-assisted or agentless collection modes.
CCaaS Powered by Customer Dynamics
CCaaS Powered by Customer Dynamics is a cloud-native Contact Center as a Service platform purpose-built for high-volume, regulated customer engagement. It unifies inbound and outbound omnichannel engagement, compliance controls, and secure payments into a single operating model, and scales from 50 to 5,000+ agents. It is backed by in-house development and services teams providing hands-on implementation, tailored configurations, and long-term partnership.
CRM & Contact Center Implementation Services
Customer Dynamics provides consulting and implementation services for contact center and CRM solutions, having completed hundreds of deployments for organizations ranging from small business to enterprise. The company positions itself as a trusted adviser through every step of the journey, with an in-house implementation team offering a custom and personalized experience. Their team has extensive experience designing, implementing, and supporting contact centers.
E2dx
E2dx is an embedded Microsoft Dynamics agent experience product that provides optimization for contact centers running Microsoft Dynamics. Key features include AutoSummary, Single Pane View, and an Agent Console, designed to minimize the number of windows agents need to resolve customer issues and improve contact center efficiency.
ReachCX
ReachCX is an omni-channel campaign management and optimization platform designed for consented outbound contact. It is built to increase agent productivity and offers advanced campaign features that scale dialing campaigns from thousands to millions of records. It is intended for organizations focused on maximizing outbound campaign functionality with consented contact lists.
Safe Select
Safe Select is a cloud-based, TCPA and FDCPA compliant high-volume outbound dialing solution built for non-consented contacts. It uses Human Sequence Selection technology to provide maximum compliance protections and can scale dialing campaigns from thousands to millions of records. It is designed specifically for high-performance outbound operations in regulated environments.
Velocity
Velocity is a scalable omni-channel outbound campaign management platform that supports voice, SMS, and email outreach. It features dynamic list segmentation, dialing ratio controls, FIFO/LIFO contact sorting, suppression and compliance tools including DNC management, and connects to existing dialers and CRMs without replacing them. It is designed to increase agent productivity over manual click-to-dial operations and scales from 50 to 5,000+ agents.
Considering Customer Dynamics?
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