CXtec
Procurement partnerAbout
CXtec is an IT hardware lifecycle management company headquartered in Syracuse, NY, that specializes in refurbished and pre-owned network hardware, third-party maintenance, IT asset disposition, and data center cabling solutions. With over 45 years of experience, CXtec is described as the largest secondary market network hardware supplier in North America, operating a 70,000-square-foot technology certification and distribution center. The company serves customers worldwide, including 89 Fortune...
Details
VenSearch Intelligence
Ideal Customer
- CXtec's sweet spot spans mid-market to large enterprise organizations across regulated and budget-constrained industries such as healthcare, education, government, finance, and manufacturing.
- The company serves 89 of the Fortune 100 and over 175,000 customers globally, indicating strong traction with large enterprises that need to extend the life of aging IT infrastructure, reduce hardware costs, and manage end-of-life assets responsibly.
Key Differentiators
- CXtec's primary differentiator is its position as North America's largest secondary hardware provider, anchored by its proprietary equal2new certified pre-owned program, which carries a lifetime warranty and a 99.51% out-of-box reliability rating — offered at up to 90% off OEM list prices.
- The company further differentiates through its integrated, end-to-end IT lifecycle model that spans hardware procurement, third-party maintenance (RapidCare at 50–60% less than OEM support), data sanitization (MindSafe), ITAD (Atlantix), and CABLExpress cabling manufacturing including its proprietary Skinny-Trunk high-density fiber solution — all under one roof.
Industries Served
- CXtec serves enterprises across healthcare, government, education, finance, manufacturing, and hospitality segments.
- The company has a notable healthcare-specific relationship, having been awarded a group purchasing agreement with Premier, a healthcare alliance uniting approximately 4,000 U.S. hospitals and 165,000 other providers, giving Premier members pre-negotiated pricing on CXtec's third-party maintenance and secondary hardware.
Service Coverage
- CXtec is headquartered in Syracuse, NY, and operates with a primary North American focus, describing itself as 'North America's largest provider of full-service IT lifecycle solutions.' The company has employees across 4 continents including North America, Europe, and Asia, and its customer base spans over 175,000 customers globally — from Fortune 1000 enterprises to small- and mid-sized businesses.
- As of August 2026, CXtec announced a strategic partnership with TDW UAE to establish a secure technology processing operation in Dubai, expanding its ITAD and refurbishment capabilities across the Middle East, EMEA, and APAC regions.
Partnerships
- CXtec resells and supports hardware across a broad ecosystem of OEM brands including Cisco, Aruba, Juniper, Arista, Dell, HPE, NetApp, Avaya, Mitel, Polycom, ShoreTel, Fortinet, and Cisco Meraki, and self-describes as 'the world's leading provider of certified pre-owned Cisco equipment.' The company holds a group purchasing agreement with Premier, the large healthcare GPO with 4,000+ hospital members.
- Internationally, CXtec established a strategic operational partnership with TDW UAE in August 2026 to operate within TDW's R2-certified, 80,000-square-foot Dubai facility for ITAD and refurbishment services targeting the Middle East, EMEA, and APAC markets.
Company Size & Ownership
- CXtec was founded in 1978 by William G. Pomeroy in Syracuse, NY, and has grown into a company with approximately 300–385 employees across multiple locations, with revenue estimated by various sources at between $60M and $215M annually (ZoomInfo cites $215.7M).
- A significant growth milestone occurred in 2017 when CXtec acquired Atlantix Global Systems, an Atlanta-based ITAD and secondary-market hardware supplier, bringing combined headcount to roughly 400 at the time.
Compliance & Certifications
- CXtec holds multiple quality, environmental, health, and safety certifications.
- Its Syracuse, NY facility is certified under R2v3, ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
14 offeringsCABLExpress Data Center Cabling Solutions
CABLExpress is CXtec's cabling division that manufactures and supplies high-performance structured cabling and data center infrastructure solutions including fiber trunks, harnesses, jumpers, copper trunks, patch cables, data center enclosures, cabinets, and racks. The division supports migrations to 10, 40, and 100 gigabit speeds and beyond, and also provides cabling design assistance. CABLExpress has been providing data center cabling infrastructure solutions for more than three decades.
equal2new Certified Pre-Owned Hardware
equal2new is CXtec's proprietary brand of certified pre-owned IT infrastructure hardware including servers, storage, networking equipment, and voice devices. Each unit undergoes a refurbishment process involving diagnostic inspection, refurbishing, testing, and packaging in an electrostatic discharge-protected environment at CXtec's Syracuse facility before receiving equal2new certification. The brand offers a lifetime warranty and is positioned as a cost-saving, environmentally sustainable alternative to purchasing new OEM equipment.
Hardware Valuation Services
CXtec provides valuation services to help organizations understand the fair market value of their retired or surplus IT hardware prior to disposition. Valuations are described as 100 percent transparent and based on real-time market data to assist customers in optimizing returns on equipment. This service is offered as part of the ITAD process through CXtec's Atlantix division.
IP Phones
CXtec sells refurbished and pre-owned IP phones from Avaya, Cisco, Mitel, Polycom, and ShoreTel as part of its voice infrastructure product portfolio. These are offered under the equal2new certified pre-owned program and come with warranty coverage. RapidCare maintenance coverage is also available for supported voice equipment.
ITAD Service (IT Asset Disposition)
CXtec's ITAD service provides secure, environmentally responsible decommissioning and disposal of end-of-life IT hardware equipment. The service includes data sanitization via their MindSafe data erasure process (compliant with DoD and NIST standards), hardware valuation, de-installation logistics, and value recovery through remarketing or certified recycling. It is offered through CXtec's Atlantix Global division and is certified under R2v3, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO 27001:2022.
Lifecycle Management Services
CXtec's lifecycle management services cover the full spectrum of IT hardware asset management from deployment and configuration through decommissioning and disposal. The service includes staging, configuration, installation, maintenance, and end-of-life asset recovery, helping organizations manage their entire hardware lifecycle in one integrated engagement. This service is designed to help businesses become more agile and proactive in managing their IT infrastructure investments.
MindSafe Data Sanitization
MindSafe is CXtec's proprietary data sanitization service that wipes or shreds sensitive data from retired IT hardware in compliance with DoD 5220.22 and NIST 800-88 standards. The service is available on-site at a customer's facility or at one of CXtec's off-site certified facilities, and includes comprehensive reporting, data destruction certificates, and chain of possession documents. It is accessible globally and supports compliance with regulations including HIPAA, SOX, and GLBA.
Network Hardware (Switches, Routers, Wireless APs)
CXtec sells a wide range of refurbished and new networking hardware including switches from Arista, Aruba, Cisco, and Juniper; routers from Cisco; and wireless access points from Aruba and Cisco Meraki. Products also include power protection, PBX components, headsets, optics, and security equipment. Both pre-owned equal2new certified and new manufacturer hardware are offered to customers.
Professional Services
CXtec's professional services include installation, staging, configuration, assessments, and IT asset disposition support for large-scale and multi-site IT projects worldwide. Services cover networking, wireless, server, and storage installations, as well as technology assessments for network security, wireless readiness, virtualization, and voice readiness. CXtec also operates a state-of-the-art staging and configuration center and an in-house live network testing lab.
RapidCare
RapidCare is CXtec's third-party maintenance (TPM) service that provides an alternative to OEM hardware support contracts for servers, switches, storage, phones, and more. It offers multiple service levels including 8x5xNBD, 24x7xNBD, and 24x7x4-hour on-site response, with quick-to-field dispatch of quality replacement parts. The service covers multiple OEM brands under a single contract and is priced at up to 50-60% less than OEM maintenance programs.
ReClaim IT
ReClaim IT is a program from CXtec designed to streamline the retrieval of company-owned IT assets from remote employees or off-boarded staff. The program automates the entire return process including shipping coordination, tracking, automated reminders sent weekly for up to four weeks, data destruction, and centralized dashboard reporting. It aims to reduce security risks and administrative burden for HR and IT departments, with the goal of reducing per-asset retrieval costs below the stated industry average of $120.
Staging and Configuration Services
CXtec operates a state-of-the-art staging and configuration center where engineers can recreate a customer's live network environment to pre-configure and test complex solutions before implementation. This service is intended to reduce deployment risk and speed up the rollout of new or upgraded IT infrastructure. It is offered as part of CXtec's professional services capabilities.
Storage Hardware
CXtec offers refurbished and new storage hardware solutions from Dell, HPE, and NetApp. Storage products are sold as part of CXtec's broader IT infrastructure hardware portfolio and can be accompanied by third-party maintenance coverage through RapidCare. Customized server and storage hardware solutions are also available to meet specific IT infrastructure needs.
Technology Assessments
CXtec offers technology assessment services that provide visibility into the security and overall efficiency of a customer's network, including wireless, network, virtualization, and voice readiness assessments. These assessments are designed to help organizations identify current issues and build a plan to address evolving needs. The assessments are delivered as part of CXtec's professional services portfolio.
Considering CXtec?
Our team will work with you to determine if CXtec is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.