DEX Imaging
About
DEX Imaging is the nation's largest independent dealer of office imaging technology, founded in Tampa, Florida in 2002. The company sells, services, and supports copiers, printers, MFPs, managed print, managed IT and cybersecurity, production print, mailing, and document workflow across 68 or more U.S. metros. DEX carries six OEM lines — Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp — and backs all service with a guaranteed four-hour emergency response commitment called The DEX Declaratio...
Details
VenSearch Intelligence
Ideal Customer
- DEX Imaging's stated sweet spot is the SMB market, which CEO Dan Doyle Jr. has called the firm's 'bread and butter,' though enterprise and Fortune 1,000 accounts have grown to represent approximately 15% of its client base.
- Its full-spectrum solutions are described as operational in thousands of small to medium-sized businesses as well as large enterprises, and the DEXTEK managed IT division is explicitly targeted at mid-market customers needing 24x7 professional IT and cybersecurity support.
Key Differentiators
- DEX Imaging's primary differentiation is its independence: as the nation's largest independent dealer not owned by or exclusive to any single manufacturer, it can recommend equipment across six competing OEM lines rather than steering customers toward one brand's catalog, which it contrasts explicitly with manufacturer-direct sales models.
- The DEX Declaration—a four-hour emergency service response commitment put in writing in every customer agreement and backed by 4,000-plus local support specialists—is a hard contractual SLA that few regional competitors match at scale.
Industries Served
- DEX Imaging explicitly targets 15 verticals, including healthcare (hospitals, clinics, dental groups), legal, financial services, K-12 education, higher education, state and local government, manufacturing, and retail, among others.
- For healthcare customers, DEX provides HIPAA-aligned and HITECH-aligned print, scan, and fax infrastructure with signed Business Associate Agreements (BAAs) as standard, and it references compliance with HIPAA, HITECH, PCI DSS, SOC 2, and 21 CFR Part 11 on its healthcare industry page.
Service Coverage
- DEX Imaging is a U.S.-focused national operation headquartered in Tampa, Florida, serving businesses across 68 or more metros with local branches staffed by factory-certified DEXpert technicians dispatched from within each market.
- Their location page lists coverage spanning the Southeast, Mid-Atlantic, New England (all six states), Mountain West, Midwest, California, Arizona, Nevada, and more, with geographic hubs in Alabama, the Carolinas, Ohio, Tennessee, Mississippi, Utah, and Maryland, among others.
Partnerships
- DEX Imaging is an authorized reseller and service partner for six OEM lines—Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp—and holds the distinction of being Konica Minolta's largest independent reseller in the United States, having also acquired 10 direct Konica Minolta branch operations in 2021.
- DEX pairs its production presses with EFI Fiery digital front ends for color-managed graphic arts workflows, and its wide-format lineup includes HP, KIP, and Canon plotters and signage printers.
Company Size & Ownership
- DEX Imaging was founded in Tampa, Florida on February 14, 2002, by father-and-son duo Dan Doyle Sr. and Dan Doyle Jr., starting with just 8 employees and growing to approximately 1,200–1,800 employees across 4,000-plus support specialists by 2026, per multiple data sources.
- Annual revenue is estimated at approximately $274 million by Datanyze and RocketReach, while DEX's own press materials from 2025 stated annual revenue exceeding $500 million, suggesting the company has grown substantially through acquisitions.
Compliance & Certifications
- DEX Imaging's healthcare-specific page lists the compliance frameworks its solutions are designed to support: HIPAA, HITECH, PCI DSS, SOC 2, and 21 CFR Part 11, positioning its infrastructure as compliance-ready for regulated industries.
- DEX signs Business Associate Agreements (BAAs) with healthcare customers as a standard practice and provides secure-release printing, device audit logging, and certified drive destruction to support those obligations.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offeringsAuto Supplies Replenishment
DEX automatically ships toner and other consumables before a customer runs out, based on usage data, so no one on the customer's team needs to manually order supplies. This service is included within the Managed Print Services program and can also be enrolled in after placing a supply order through the customer portal. It eliminates supply shortages and administrative overhead for fleet operators.
Copier Repair & Service
DEX provides certified copier, printer, and MFP repair and maintenance across 68 or more U.S. metros through local, manufacturer-certified DEXpert technicians dispatched from within the customer's metro. Emergency service calls are backed by The DEX Declaration, a four-hour response commitment put in writing in every DEX agreement. DEX services the six OEM lines it carries: Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp.
DEX Managed IT & Security
DEX offers managed IT and cybersecurity services through its dedicated technology division, providing businesses with a single partner for both their print fleet and the IT infrastructure behind it. This service is positioned as a complement to DEX's print and equipment offerings, giving customers one point of accountability across print, IT, and workflow. It is listed as a distinct service pillar under the DEX IT brand.
DEXterity Software
DEXterity is DEX Imaging's cloud print, cloud fax, document capture, and AI-powered routing software that forms the software layer around the print fleet. It is described as a print management and workflow software platform and is listed as a distinct technology and workflow offering alongside hardware and managed services. It integrates with the broader DEX managed print program to automate document routing and processing.
Drivers & Downloads / E-Help Video Library
DEX provides self-service access to printer drivers, manuals, and walkthroughs for all six OEM lines it carries, linking customers directly to each manufacturer's official driver library. The E-Help Video Library contains 94 short how-to videos from DEX technicians covering the most common support issues. A remote support session option is also available when a DEXpert needs to access a customer's screen to resolve an issue.
Finishing & Inline
DEX offers booklet-making, folding, cutting, and inline finishing equipment that integrates with production presses to keep print jobs moving from file to finished without bottlenecks. This is listed as a distinct production capability and is sold and serviced alongside DEX's production press lineup. It is designed for commercial print, in-plant, and corporate print center environments.
Fleet Management
DEX manages a customer's entire print fleet with right-sized devices, proactive maintenance, automatic meter reads, and a single accountable partner. This service is a core component of the Managed Print Services offering and is backed by The DEX Declaration four-hour emergency response commitment. It provides one point of contact for all device-related issues across the fleet.
Graphic Arts
DEX provides color-managed production workflows using EFI Fiery front ends for creative and brand-critical print output. This is listed as a distinct capability within the Production Print offering, targeting marketing and creative operations that require consistent, high-quality color output. It is paired with production presses and finishing equipment available through DEX.
Mailing & Document Workflow
DEX provides mailing systems and document workflow automation that reduce manual steps in mail output and document processing, including scanning, electronic content management (ECM), and workflow approvals. This is listed as a distinct service pillar covering both physical mailing systems and software-based workflow automation. It is designed to integrate with DEX's broader print and IT offerings for a unified document operations environment.
Managed Print Services
DEX audits a customer's print fleet, right-sizes devices, automates supplies replenishment, and guarantees four-hour service response through The DEX Declaration. The program covers fleet management, secure pull printing, auto supplies replenishment, and print assessment and TCO analysis, all under a single invoice. DEX reports an average first-year savings of 28% and 99.4% average fleet uptime for customers under management.
Meter Read Submission
Existing DEX customers can submit copier and printer meter reads online in under a minute to ensure accurate usage-based billing. The portal shows recent submission history so customers can confirm prior reads and avoid duplicates. If the online tool is unavailable, local DEXperts can record the read by phone.
Office Equipment
DEX sells copiers, printers, and multifunction printers (MFPs) from six major manufacturers — Konica Minolta, Kyocera, Canon, Ricoh, HP, and Sharp — with independent sourcing advice not tied to any single manufacturer's catalog. Equipment is sold, installed, and serviced locally by factory-certified DEXperts across 68 or more U.S. metros. The DEX Declaration four-hour emergency response commitment backs every device placed.
Print Assessment & TCO Analysis
A free, two-week fleet assessment that measures what a customer actually prints and what it actually costs, ending with a total cost of ownership report suitable for CFO review. The assessment is part of the DEX Managed Print Services program and is offered at no charge to prospective customers. It is designed to surface hidden print costs and justify a managed print engagement.
Production Print
DEX sells and services production-grade printing equipment from multiple manufacturers, including Canon imagePRESS and Konica Minolta AccurioPress lines, for commercial print shops, marketing operations, and in-plant corporate print centers. DEX pairs production presses with EFI Fiery front ends and inline and offline finishing to support complete file-to-finished workflows. All equipment is serviced locally by certified DEXperts and backed by The DEX Declaration response commitment.
Secure & Pull Printing
Badge-authenticated print release that holds print jobs until the user authenticates at the device, keeping sensitive pages off open output trays. This service is offered as part of the DEX Managed Print program and addresses compliance and security requirements in regulated industries such as healthcare, legal, and financial services.
Supply Ordering
Existing DEX customers can reorder toner, drums, and other consumables tied to their specific fleet through the DEX customer portal without a phone call. After placing an order, customers can enroll in scheduled reordering so DEX ships supplies automatically based on usage. This self-service capability is backed by local DEXpert support if the online tool is unavailable.
Wide Format Printing
DEX sells and services wide format printers for signage, posters, technical drawings, and display graphics from HP, KIP, and Canon. This offering is listed as a distinct product line under Production Print and is available for commercial, in-plant, and corporate applications. It includes plotters, signage printers, media, and finishing equipment.
Considering DEX Imaging?
Our team will work with you to determine if DEX Imaging is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.