Dirbos
Procurement partnerAbout
Dirbos is a full-service IT Back Office Solutions partner that helps companies by partnering with their in-house teams and vendors to recommend, implement, and manage technology solutions. They offer a wide range of IT services including helpdesk support, infrastructure management, ERP applications management, POS and eCommerce, hosting, disaster recovery, IBM iSeries development, and design and marketing. They position themselves as an extension of a client's in-house team rather than just anot...
Details
Website
dirbos.comOfferings
12 active
VenSearch Intelligence
Ideal Customer
- Dirbos targets midmarket businesses, with a stated sweet spot of customers generating $50–100M in annual sales, as noted by channel partner New Frontier Communications.
- Ideal customers include those with multi-location footprints that require POS both in-person and online, and those needing a minimum of 5 support hours per month.
Key Differentiators
- Dirbos positions itself as going beyond a traditional MSP by functioning as a true back-office IT partner, embedding into client teams rather than acting as a transactional vendor.
- A key differentiator noted by channel partners is that their first line of customer support consists of Tier 2 IT professionals rather than entry-level helpdesk staff, offering a more sophisticated support experience.
Industries Served
- Dirbos serves midmarket businesses across eCommerce, finance, healthcare, hospitality, and manufacturing verticals, as identified by their channel partner New Frontier Communications.
- Their POS and eCommerce focus extends to retail businesses operating both in-person and online point-of-sale environments.
Service Coverage
- Dirbos is headquartered in Laguna Hills, California (Orange County, Southern California), with its registered address at 23272 Mill Creek Drive, Suite 310.
- The company delivers US-based on-site and remote support, indicating a national reach for remote services, though there is no public evidence of multiple physical office locations beyond the single California HQ.
Partnerships
- Dirbos participates in the Sandler Partners channel program, a major US technology services distributor (master agent), announced in February 2023 to expand managed IT service sales through channel partners.
- The company is also listed as a partner on New Frontier Communications, a Verizon-affiliated master agent.
Company Size & Ownership
- Dirbos was founded in 2017 (with some sources citing 2018) by Jon Heindel and operates as a small company with approximately 10–50 employees, with most sources converging around 12–14 staff.
- Estimated annual revenue ranges across sources from approximately $1.5M to $5.7M, with Datanyze reporting $3.1M as the most specific figure.
Compliance & Certifications
- No specific compliance certifications such as SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 are publicly documented or advertised by Dirbos.
- The company does offer cybersecurity services and was engaged by a public sector entity specifically for cybersecurity protection and IT infrastructure assessment.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
12 offerings24/7 Helpdesk + Applications Support
This service provides US-based on-site and remote support for end users, covering hardware and software management, end-user administration, secure remote access, unified communications, and diverse operating system and application support. An IT Project Manager is also included as part of the offering.
24/7 Infrastructure Management
Dirbos offers around-the-clock infrastructure management with staff augmentation options for roles including CIO, CTO, Director, Infrastructure Manager, Applications Manager, Security Engineer, Network Engineer, and Database Administrator. This service is designed to keep client infrastructure running continuously with expert oversight.
Design & Marketing Services
Dirbos offers a comprehensive range of design and marketing services including branding, identity and logo design, marketing and creative strategy, copywriting, website design and development, SEO and SEM, social media, HTML emails, brochures, sales and data sheets, whitepapers, print advertisements, direct mail, trade show graphics, environmental graphics, photography, illustration, and video production and editing.
Dirbos Endpoint Manager (DEM)
DEM provides executive summary reports that keep clients informed of the status of their workstations and servers, along with recommended lifecycle information. It is designed to give leadership visibility into endpoint health and planning.
Dirbos Managed Services (DMS)
DMS gives clients access to a client portal that provides a real-time snapshot of tickets and project status. It is designed to keep clients informed and engaged with the status of their managed IT services.
Disaster Recovery
Dirbos offers disaster recovery services encompassing planning, design, and testing of recovery strategies. The service includes fail-over solutions to cloud service providers as well as backup management, archival, and recovery.
ERP Applications Management
Dirbos offers end-to-end ERP application management including RFP creation, gap analysis, vendor selection, implementation, upgrades, platform migration, report writing, data conversions, and ongoing application management and support. Additional capabilities include custom EDI specialist work, application development, business intelligence and analysis, integrations with third-party solutions, process audits versus system functionality reviews, and functional process flow reviews.
Full-Service IT Department
Dirbos provides a full-service IT department offering that includes staff augmentation in roles such as CIO, CTO, Director, Infrastructure Manager, Security Engineer, Network Engineer, Database Administrator, IT Project Manager, IT Administration, and IT Helpdesk. The service also covers IT governance, vendor management, assessment and remediation services, implementation services, and infrastructure planning, design, and upgrades.
Hosting Management
Dirbos provides managed hosting across public, private, and hybrid environments with 24/7 management and maintenance. The service also includes managed secondary cloud environments.
IBM iSeries Application Development & Support
Dirbos provides IBM iSeries application development, support, and enhancements, including development work for existing applications. This service targets businesses running IBM iSeries environments that need ongoing development and technical support.
POS & eCommerce
Dirbos provides point-of-sale and eCommerce support services including staff augmentation for various IT roles such as CIO, CTO, Security Engineer, Network Engineer, and Database Administrator. The service supports the technology needs of POS and eCommerce environments.
POS & eCommerce Back Office
This service covers back office support for POS and eCommerce operations, including US-based on-site and remote support, hardware and software management, end-user administration, secure remote access, unified communications, and diverse operating system and application support. An IT Project Manager is included as part of the offering.
Considering Dirbos?
Our team will work with you to determine if Dirbos is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.