E-MetroTel
Procurement partnerAbout
E-MetroTel develops and sells unified communications software, hardware appliances, IP phones, and cloud phone systems for businesses. It serves small and mid-sized businesses as well as enterprise customers across sectors including government, education, healthcare, hospitality, and retail in the US, Canada, and internationally. The company is known for its green migration approach, which allows organizations to retain existing legacy phones and wiring from manufacturers such as Nortel, Avaya, ...
Technology Categories
Details
Headquarters
Flower Mound, Texas
Website
emetrotel.comFounded
2009
Company size
51-200 employees
Offerings
14 active
VenSearch Intelligence
Ideal Customer
- E-MetroTel's stated target spans SMBs and enterprise customers, with individual site deployments documented from 3 to 3,000 users and larger multi-site deployments cited at over 1,500 users and 1,200 contact center agents.
- The company is best suited for organizations with existing Nortel, Avaya, Panasonic, NEC, Mitel, or Cisco telephone infrastructure that want to modernize without replacing handsets, cabling, or wiring.
Key Differentiators
- E-MetroTel's primary differentiator is its Green Migration approach, backed by a proprietary patented XSTIM signaling protocol that allows organizations to reuse existing Nortel, Avaya, Panasonic, NEC, Mitel, and Cisco endpoints — over 100 device models across six brands — without rewiring or retraining.
- The company claims to be the only UC vendor offering this capability, and positions it as a cost reduction of 20–60% compared to full system replacement.
Industries Served
- E-MetroTel serves healthcare (private practices, hospitals, extended care facilities), hospitality (hotels with Oracle OPERA PMS integration), government (municipal and federal agencies), education, retail, manufacturing, financial services, media and entertainment, professional services, transportation, and religious organizations.
- The company markets vertical-specific solutions for healthcare and hospitality in particular, and lists named customer references including AdventHealth, Bath Community Hospital, Pete's Fresh Market, and a City of Columbia government account.
Service Coverage
- E-MetroTel operates primarily in the United States and Canada, with a secondary presence in Europe and Asia-Pacific through design and support teams.
- The company self-reports serving customers in more than 35 countries via its global reseller network, with phone numbers available through that network in multiple countries including the U.S., Canada, Europe, and Australia.
Partnerships
- E-MetroTel integrates with Microsoft Teams via Direct Routing, enabling desk phone and Teams softphone interoperability managed through the UCX platform.
- The company holds a certified integration with Oracle Hospitality OPERA PMS for its hospitality application.
Company Size
- E-MetroTel was founded in March 2009 and is headquartered in Flower Mound, Texas.
- Employee count estimates across sources range from roughly 38 to 66, with LinkedIn listing the company in the 51–200 band.
Ownership
- E-MetroTel is privately held.
- The company was founded in 2009 by Ardavan Nawaby, who continues to serve as CEO, Founder, and Chairman.
Compliance & Certifications
- No publicly documented SOC 2, ISO 27001, PCI-DSS, FedRAMP, or HIPAA certifications were found for E-MetroTel as a company.
- The UCX Cloud platform is hosted on AWS and marketed to regulated industries including healthcare, government, and finance, with the company citing built-in firewall, encrypted voice, two-factor authentication, role-based access control, and secure remote access as security features.
Compiled from public sources by VenSearch · Last researched October 19, 2026
Offerings
14 offeringsContact Center Application
E-MetroTel's contact center application runs on UCX and provides call queuing, agent management, IVR, reporting, and omnichannel support for inbound and outbound customer interactions. It supports channels including voice, webchat, Facebook Messenger, WhatsApp, SMS, and email managed through a unified agent interface. Permanent licensing options are available as an alternative to recurring subscription fees.
Galaxy Appliances
The Galaxy product line is E-MetroTel's family of on-premises hardware appliances that run the UCX software platform for organizations preferring a local deployment. The lineup includes the Galaxy Mini, Galaxy Pro, Galaxy Express, Galaxy Expand, and Galaxy 3000G, each targeting different capacity and feature needs. These appliances support green migration through built-in digital line cards that connect legacy Nortel, Avaya, and Panasonic phones to the UCX system.
Green Migration Solutions
E-MetroTel's green migration service allows businesses to modernize their phone systems without replacing existing handsets, wiring, or infrastructure from legacy vendors including Nortel, Avaya, Panasonic, Mitel, Cisco, and NEC. Using proprietary gateway hardware and UCX software, legacy digital and IP endpoints are connected to the E-MetroTel platform, enabling modern UC features while protecting prior hardware investments. The approach is available for on-premises Galaxy appliances, virtualized deployments, or the UCX Cloud.
Hospitality Management Interface
E-MetroTel offers a hospitality-specific application that integrates the UCX phone system with hotel property management systems, supporting features such as guest billing, room status updates, wake-up call scheduling, and front desk operations. It is compatible with Oracle Hospitality OPERA PMS and supports both cloud and on-premises UCX deployments. The solution is available across E-MetroTel's on-premises, virtualized, and cloud platforms.
Infinity 2002 Outdoor Call Box
The Infinity 2002 is an outdoor emergency call box that connects to the UCX phone system and is designed for parking lots, building entrances, or remote areas requiring hands-free communication or emergency calling capability. It is part of the broader Infinity hardware endpoint portfolio and is managed through the UCX administration platform. The device supports E911 notification features available within the UCX software.
Infinity DECT Phones
E-MetroTel's Infinity DECT product line provides wireless handsets for mobile workers within a facility, integrating with the UCX platform. DECT phones are suited for environments such as warehouses, healthcare facilities, and hospitality venues where users need mobility without relying on Wi-Fi calling. They are managed through the same UCX administration interface as other E-MetroTel endpoints.
Infinity IP Phones (5000 & 7000 Series)
The Infinity 5000 and 7000 series are E-MetroTel's lines of physical IP desk phones running XSTIM firmware for use with the UCX platform. The 5000 series includes models such as the 5004, 5008, 5010W, and 5042, while the 7000 series offers touchscreen models. Both lines are designed for office and remote deployment and support advanced telephony features managed centrally from the UCX server.
Infinity Softphones (Infinity 3065 & Infinity Web Client)
E-MetroTel offers two softphone options for users who prefer software-based calling over a physical desk phone. The Infinity 3065 is a lightweight desktop and mobile softphone that connects directly to the UCX system, while the Infinity Web Client is a browser-based application that adds voice, video conferencing, team messaging, file sharing, and omnichannel contact center access. Both options support remote and mobile workers.
InfinityOne
InfinityOne is E-MetroTel's unified communications and collaboration platform that combines voice calling, team messaging, video conferencing, presence, file sharing, and omnichannel contact center functions in a single interface. It integrates with the UCX phone system and supports Microsoft Teams integration, AI call analysis, and built-in fax. InfinityOne is accessible via a browser-based web client and mobile apps on iOS and Android.
Reseller and Channel Partner Program
E-MetroTel distributes its products and services primarily through a global network of authorized resellers and system integrators who handle sales, installation, and local support. The company offers a partner portal, documentation, and training resources to support its channel. Partners can access a range of E-MetroTel products including UCX software, Galaxy appliances, and phones for deployment to end customers.
SIP Trunks (VoIP Phone Lines)
E-MetroTel provides SIP trunk service, delivering VoIP-based phone lines compatible with the UCX platform and various third-party PBX systems. SIP trunks connect the UCX system to the public telephone network and are offered as part of the cloud services portfolio. This service is also positioned as a first step for organizations beginning a green migration from legacy on-premises phone systems.
UCX Cloud Business System
E-MetroTel's cloud-hosted version of its UCX platform delivers fully managed cloud PBX and unified communications without requiring on-premises hardware. It includes SIP trunk service, web integrations with Microsoft Teams and Salesforce, and omnichannel contact center capabilities. The service is designed for organizations of various sizes looking for a subscription-based cloud communications option.
UCX Software
UCX is E-MetroTel's proprietary call-control software platform that serves as the core telephony engine for all E-MetroTel deployments, supporting up to 5,000 users. It handles call routing, conferencing, contact center queues, call recording, voicemail, and scheduled announcements across SIP, PRI, analog POTS, and XSTIM signaling devices. UCX can be deployed on-premises via Galaxy hardware appliances, as a virtualized image on VMware, Hyper-V, or KVM, or as a hosted cloud service.
XSTIM Signaling Platform
XSTIM is E-MetroTel's proprietary smart signaling protocol used by its Infinity 5000 and 7000 series IP phones, providing server-driven control over device behavior and user interface. Unlike standard SIP, XSTIM enables advanced features such as hot desking, shared call appearances, call moves between devices, and touchless remote provisioning managed from the UCX server. The protocol also simplifies NAT traversal for remote phone deployments without requiring STUN servers.
Considering E-MetroTel?
Our team will work with you to determine if E-MetroTel is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.