eComFax
Procurement partnerAbout
eComFax is a virtual fax service that allows businesses to send and receive faxes and SMS messages via email or a mobile/web application, eliminating the need for physical fax machines. The platform offers multiple security tiers including HIPAA-compliant faxing, certified fax delivery, and PCI-protected transmissions. It serves small offices, SMBs, and large enterprises across industries such as healthcare, legal, manufacturing, and real estate.
Details
VenSearch Intelligence
Ideal Customer
- eComFax serves a broad spectrum from individual freelancers (SOHO plan) to large multinational corporations (Enterprise plan), but its strongest value proposition is for regulated small-to-mid-market and enterprise businesses requiring secure, compliant document transmission.
- Companies in healthcare, legal, financial services, and real estate that need HIPAA, GDPR, or PCI-DSS compliance in fax workflows are the core sweet spot.
Key Differentiators
- eComFax differentiates through its breadth of certified and secure fax options — CertiFax, SecureFax, PCIFax, and CertiSMS — which go beyond standard virtual fax to provide legally valid proof of transmission and credit card data protection, appealing to highly regulated industries.
- Its 'advanced messaging hub' combines fax, SMS, and certified messaging in one platform, while deep native integrations with Microsoft Teams and Cisco Webex UCaaS environments set it apart from fax-only competitors.
Industries Served
- eComFax primarily targets healthcare, legal, financial services, manufacturing and logistics, and real estate.
- The platform is HIPAA compliant (with BAA signing) for healthcare, supports EHR/EMR integrations such as Epic and Athenahealth, and addresses MiFID II and Dodd-Frank Act requirements for financial services firms.
Service Coverage
- eComFax operates globally, offering fax numbers in more than 8,000 cities across 50+ countries, with its Cisco Webex listing citing coverage in more than 60 countries.
- The parent company, Cloud Worldwide Services (CWS), maintains dual headquarters — its primary European HQ at Joaquín Turina 2, Pozuelo de Alarcón, Madrid, Spain, and a US commercial presence at 17 State Street, New York City, NY.
Partnerships
- eComFax is listed as an AWS Partner and is fully hosted on AWS infrastructure, and it is available in the AWS Marketplace, Microsoft Azure Marketplace, and Ingram Micro Cloud Marketplace (including in Germany via CloudBlue).
- Key technology integrations include Microsoft Teams (bot integration), Cisco Webex (native bot), SAP R3, and MFP hardware vendors such as Xerox, HP, and Konica Minolta.
Company Size & Ownership
- eComFax is a product of Cloud Worldwide Services S.L. (CWS), founded in 2014 by Santiago Vaño Juliá and headquartered in Pozuelo de Alarcón, Madrid, Spain.
- Employee count estimates vary across sources — LinkedIn lists CWS at 11–50 employees while Crunchbase and the eComFax LinkedIn showcase page cite 51–200 — reflecting the combined entity.
Compliance & Certifications
- eComFax is compliant with HIPAA, GDPR, PCI-DSS, Dodd-Frank Act, MiFID II (EU2014/65/EU), and Spain's Esquema Nacional de Seguridad (ENS) at its highest level (High).
- Parent company CWS holds ISO 27001 and ISO 9001 certifications, with ISO 27001-certified AWS infrastructure spanning the USA, Europe, Asia, and Latin America.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
14 offeringsCertiFax
A certified fax service that provides proof that a fax was sent at a specific date and time, giving transmitted documents greater legal validity. It is particularly useful in legal and compliance contexts.
CertiSMS
A certified SMS service that certifies the date and time a message was sent, providing legally valid proof of communication delivery. It complements CertiFax for businesses needing certified text message records.
Cisco Webex Integration
An integration that connects eComFax virtual fax services with the Cisco Webex collaboration platform. This allows Webex users to send and receive faxes directly within their existing communication environment.
eComFax ENTERPRISE
A virtual fax plan designed for large companies and corporations requiring intensive and frequent fax use across multiple lines and an unlimited number of users. It provides centralized control and management of all fax activity across the organization.
eComFax SMB
A virtual fax plan designed for small and medium-sized businesses with higher monthly fax volumes. It supports multiple users spread across different offices and locations, with multiple lines included under a single plan.
eComFax SOHO
A virtual fax plan designed for small offices and freelance professionals with minimal or low monthly fax usage. It provides access to the eComFax service for sending and receiving faxes via email or the online platform without a physical fax machine.
Fax API
An API tool that allows businesses to integrate fax functionality directly into their own systems and applications. It enables automated fax sending and receiving as part of existing business workflows.
MFP Integration
An integration that enables sending and receiving faxes directly from multifunction printers and copiers such as Xerox, HP, and Konica Minolta. This allows businesses to use existing hardware as entry points to the eComFax virtual fax service.
Microsoft Teams Integration
An integration that connects eComFax virtual fax services with Microsoft Teams, enabling users to send and receive faxes from within the Teams collaboration platform. It extends fax capabilities into the Microsoft 365 ecosystem.
PCIFax
A specialized fax option that protects credit card data during transmission, designed for businesses that need to comply with PCI standards when sending sensitive payment information via fax.
SAP Integration
An integration that connects eComFax virtual fax services with SAP enterprise software, allowing businesses to send and receive faxes directly from their SAP ERP environment. It is part of eComFax's corporate integration options.
SecureFax
A secure fax delivery option that provides an extra layer of security to ensure fax documents are delivered safely and reliably. It is designed for transmissions requiring heightened confidentiality.
SMS Messaging
A service that allows businesses to send short text messages such as reminders or notifications to clients and partners. It is integrated within the eComFax advanced messaging hub alongside fax capabilities.
White Label
A white label solution that allows partners or resellers to offer the eComFax virtual fax service under their own branding. This is listed as a distinct integration and partner offering on the platform.
Considering eComFax?
Our team will work with you to determine if eComFax is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.