eFax
Procurement partnerAbout
eFax, a brand of Consensus Cloud Solutions Inc., provides cloud-based fax and document communication services for individuals, businesses, and enterprise organizations across regulated industries including healthcare and government. The company offers HIPAA-compliant online faxing, AI-powered document processing, healthcare interoperability platforms, and FedRAMP-authorized cloud fax for federal agencies. eFax has been operating for over 30 years and serves millions of customers including nearly...
Details
VenSearch Intelligence
Ideal Customer
- eFax serves a broad spectrum of customer sizes, from solo practitioners and SOHO businesses via its Personal and Business plans to large enterprises and Fortune 500 companies through eFax Corporate and its expanded interoperability suite.
- Its sweet spot is mid-market to enterprise organizations in regulated industries — particularly multi-location health systems, hospitals, government agencies, large financial institutions, and legal firms — that need HIPAA/HITRUST-compliant, high-volume document exchange integrated directly into their EHR, CRM, or ERP workflows.
Key Differentiators
- eFax positions itself as the world's #1 cloud fax brand and the most widely trusted provider in regulated industries, claiming that nearly half of the Fortune 500 use eFax Corporate and that more major healthcare providers trust eFax than any other digital cloud provider.
- Its key differentiators include its breadth of integrated healthcare interoperability products (eFax Clarity, Conductor, Unite, All Access), a FedRAMP High-authorized government fax product (ECFax), and dual HITRUST r2 certifications for both cloud fax and eSignature.
Industries Served
- eFax primarily serves heavily regulated industries including healthcare, financial services, legal, government, real estate, education, retail, transportation, manufacturing, and consulting.
- Healthcare is its dominant vertical, with purpose-built products for EHR interoperability, referral intake, clinical data exchange, and HIPAA-compliant workflows.
Service Coverage
- eFax operates globally, offering local fax numbers in over 3,500 cities across 49 countries, with the ability to send faxes to more than 200 countries worldwide.
- Its parent company, Consensus Cloud Solutions, serves approximately 703,000 corporate customers across 46 countries, with a particularly strong footprint in the United States across industries like healthcare and government.
Partnerships
- eFax has established major technology integrations and formal partnerships across the healthcare and enterprise ecosystem.
- Key partnerships include athenahealth (native integration within athenaOne EHR), Hyland Software (OnBase integration for high-volume EHR workflows), NextGen Healthcare (NextGen Fax Manager integration), and Salesforce (eFax Connector on AppExchange).
Company Size & Ownership
- eFax is the flagship brand of Consensus Cloud Solutions, Inc. (NASDAQ: CCSI), which is headquartered in Los Angeles, CA and employs approximately 500–520 people.
- The company reported annual revenues of approximately $350 million in FY2024, with its Corporate segment growing 4.8% year-over-year.
Compliance & Certifications
- eFax Corporate and jSign hold HITRUST CSF r2 certification — the most stringent tier — which harmonizes HIPAA, NIST, ISO, and COBIT controls.
- ECFax (its government product) has achieved FedRAMP Class D (High) Authorization, hosted on AWS GovCloud. eFax also supports compliance with HIPAA (with signed BAAs), SOX, GLBA, PCI-DSS, FERPA, and operates SOC 2-certified data centers using SSAE16 standards with AES 256-bit encryption and TLS 1.2. eFax Conductor is ONC certified through the Drummond Group, and Consensus has been a two-time winner of the CSO Award (2024 and 2026) for excellence in cybersecurity and enterprise risk management.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
11 offeringsECFax
A FedRAMP Class D (High) Authorized cloud fax solution built specifically for U.S. federal government agencies, hosted on Amazon Web Services GovCloud and scalable to hundreds of millions of pages per month. It replaces legacy fax infrastructure with a fully managed SaaS platform supporting fax via API, email-to-fax, and multi-function devices, and is currently being implemented across the Department of Veterans Affairs.
eFax All Access
A secure, web-based platform for healthcare organizations that provides centralized management and distribution of patient data to support downtime operations, care coordination, and community provider access. It enables audited, on-demand access to clinical documents during EHR or network outages, supports HL7 and CCD data, and satisfies HIPAA Final Rule and Meaningful Use Part Two Core Objective 7 requirements for downtime reporting.
eFax API
A RESTful fax API connector that allows developers and enterprises to integrate cloud fax capabilities directly into their existing applications and systems, with SDK support for Python, Java, and C#. It supports REST, FHIR, HL7, and DirectTrust standards, offers 99.9% uptime, AES 256-bit storage encryption, and TLS 1.2 transmission security.
eFax Business
A cloud fax plan designed for growing medium-sized businesses that includes 500 pages per month with faxing to 51 countries, five user licenses, one fax number, scalable plans with volume discounts, and a Business Associate Agreement for HIPAA compliance. It includes advanced administrative capabilities and the option to add extra users and fax lines.
eFax Clarity
An AI and NLP-powered intelligent document processing platform that automatically extracts and classifies data from inbound faxes, scans, emails, and PDFs, converting unstructured documents into structured formats like CCDs for direct import into EHRs. It is purpose-built for healthcare to streamline referral intake workflows, reduce manual data entry, minimize transcription errors, and includes an Exception Management Portal for reviewing and correcting extraction issues.
eFax Conductor
A healthcare integration engine and interoperability platform that connects EHRs and third-party applications, supporting data exchange via API/FHIR, HL7, Web Services, and other standards. It features an enterprise dashboard for monitoring and managing interfaces, supports complex data mapping and transformations, and is ONC certified through the Drummond Group.
eFax Corporate
An enterprise-level cloud fax solution trusted by nearly half of the Fortune 500 that supports secure faxing via email, web portal, or mobile app with 256-bit AES and TLS 1.2 encryption. It is HITRUST CSF certified and provides compliance support for HIPAA, SOX, GLBA, PCI-DSS, and FERPA, along with dedicated account management, a full API for deep integration, and an admin management portal.
eFax Personal
A cloud fax plan built for individuals and small office/home office businesses that includes 200 pages per month to the U.S. and Canada, one user license, one fax number, and HIPAA compliance. Users can send and receive faxes via email, the eFax mobile app, or the web portal without a physical fax machine.
eFax Unite
A healthcare-focused platform designed to connect disparate healthcare systems and workflows, enabling secure exchange of patient information across the care continuum. It integrates cloud faxing with Direct Secure Messaging, EHR/EMR integration, and AI-powered data extraction that converts faxes into structured FHIR or HL7 data to eliminate data silos.
jSign
A HITRUST certified electronic signature solution offered by eFax that provides secure, compliant eSignatures with an immutable audit trail and comprehensive tracking. It is HITRUST r2 certified and HIPAA-compliant, providing data protection beyond standard HIPAA compliance for regulated industries.
Managed Services
An expert-led enterprise implementation, integration, and managed IT support service that helps organizations architect, deploy, and optimize eFax technology across their enterprise. Services include interface management and engine outsourcing, AI and intelligent document processing deployment, EHR migrations, care continuity planning, training, and ongoing support, with 24/7/365 dedicated technical support available.
Considering eFax?
Our team will work with you to determine if eFax is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.