EliteCX.ai
Procurement partnerAbout
EliteCX is a customer experience (CX) technology services company that specializes in implementing, integrating, and optimizing UCaaS and contact center platforms such as Genesys Cloud CX, Zoom Phone & Contact Center, and Dialpad. The company provides end-to-end services including implementation, ongoing support, custom integrations, strategic consulting, and advanced analytics to help businesses improve their customer interactions. EliteCX positions itself as a partner that aligns CX technology...
Details
VenSearch Intelligence
Ideal Customer
- EliteCX.ai positions itself as a professional services extension for businesses deploying or optimizing CCaaS and UCaaS platforms, with messaging that broadly appeals to any organization managing customer-facing communication systems.
- Their partner-centric, agile model and small team size suggest a sweet spot in the SMB-to-mid-market segment, particularly companies that need hands-on implementation, custom integrations, and ongoing support without the overhead of a large systems integrator.
Key Differentiators
- EliteCX.ai's primary differentiator is its partner-centric, no-revenue-share model — they explicitly do not take any portion of a client's ongoing technology spend, positioning themselves as a neutral, client-aligned extension of the IT team rather than a reseller with financial incentives tied to platform upsell.
- The company also emphasizes immediate readiness to implement and direct access to senior engineers, contrasting with larger SIs that may layer in junior staff or lengthy onboarding timelines.
Industries Served
- No industry-specific verticals or certifications are publicly disclosed on EliteCX.ai's website or partner listings.
- Third-party marketplace sources such as CXponent reference industries including retail, financial services, travel, and telecommunications as sectors with high-volume customer support needs that align with EliteCX's offerings, though these are not confirmed as official verticals claimed by EliteCX itself.
Service Coverage
- EliteCX.ai is headquartered at 193 West 2100 South Expressway, Suite 200, South Salt Lake, UT 84115, and operates as a nationally-focused U.S. professional services firm.
- No international offices or customer locations have been publicly disclosed, and the company does not appear to publish specific coverage counts by state.
Partnerships
- EliteCX.ai is listed as a supplier/partner on both Telarus (a major technology solutions brokerage) and AVANT Communications (a leading technology services distributor), indicating active participation in the master agent/channel partner ecosystem.
- Their contact page and partner listings confirm relationships with Genesys, Zoom, and Five9 as the core platforms they implement and support, and Dialpad is also featured prominently in their service descriptions.
Company Size & Ownership
- EliteCX.ai was founded in 2024 and is a very early-stage company.
- Employee count estimates vary slightly by source, with RocketReach reporting approximately 7 employees, SignalHire estimating 9–50, and named staff including Managing Partner Dan Eyring, Director of CX Delivery & Engagement Tom Cella, Director of Operations and Project Management Gena Oliver, Senior Solutions Architect Jesus Antonio Flores Acevedo, and Senior Consultant Craig Stolins.
Compliance & Certifications
- No compliance certifications or security frameworks (such as SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001) are publicly disclosed or claimed by EliteCX.ai on their website, partner pages, or any third-party listings found.
- The company's privacy policy acknowledges the importance of data protection but makes no certification claims.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
6 offeringsAdvanced Analytics & Reporting
EliteCX provides advanced analytics and reporting capabilities that surface insights into customer behavior, system issues, and performance metrics. These data-driven insights are designed to help businesses make decisions that boost customer satisfaction and loyalty.
Business Analysis
EliteCX analyzes a client's business processes and goals to provide clear, actionable insights that help turn technology into a competitive advantage. The service is designed to ensure that technology serves the business rather than creating additional complexity.
Custom Integrations & Development
EliteCX builds custom integrations and features that connect a client's CX platform with the rest of their technology stack. The service addresses gaps in existing systems and creates bespoke functionality as needed.
Implementation Services
EliteCX handles the full setup of CX platforms including Genesys Cloud CX, Zoom Phone & Contact Center, and Dialpad. The service covers planning, configuration, customization, and deployment, tailored to fit each business's specific needs.
Ongoing Support
EliteCX provides continuous support beyond initial implementation, acting as an extension of a client's IT team. Services include real-time troubleshooting, monitoring, upgrades, and user assistance to keep CX systems running smoothly and fully optimized.
Strategic Consulting & Optimization
EliteCX offers CX transformation guidance through maturity assessments, tailored roadmaps, and best practices to maximize ROI from CX technology investments. The service is focused on long-term success and optimization of customer experience strategies.
Considering EliteCX.ai?
Our team will work with you to determine if EliteCX.ai is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.