etherFAX
Procurement partnerAbout
ETHERFAX provides secure cloud faxing and AI-powered document workflow solutions for healthcare, U.S. government agencies, and enterprise organizations. Founded in 2009 and built on patented network technology, the company replaces legacy fax machines and analog phone lines with a cloud-based platform that transmits, classifies, and routes documents automatically into systems of record. ETHERFAX holds FedRAMP High authorization for government customers and HIPAA, HITRUST CSF, SOC 2, and PCI DSS ...
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Details
VenSearch Intelligence
Ideal Customer
- ETHERFAX's sweet spot is mid-market to large enterprise organizations in heavily regulated, document-intensive industries — particularly hospitals, health systems, payers, federal agencies, and multi-site professional services firms.
- The platform is especially well-suited for healthcare organizations already running Epic or Hyland OnBase that need to modernize fax infrastructure without replacing existing workflows or hardware.
Key Differentiators
- ETHERFAX claims to be the only cloud fax provider built on patented network technology that simultaneously delivers FedRAMP High security, HIPAA compliance, and AI-powered document workflow automation — a combination that competitors cannot match across CJIS, FedRAMP High, and DoD IL5 simultaneously.
- It is the only two-time highest validated performer in the KLAS Digital Fax Report (2019 and 2023), earning KLAS Level 4 validation for outbound EHR integration, automated document routing, discrete patient and document identification, and discrete clinical data extraction.
Industries Served
- ETHERFAX serves a broad range of industries spanning healthcare, U.S. federal/state/local government, legal, financial services, insurance, education, banking, real estate, manufacturing, and enterprise sectors broadly.
- Healthcare is the dominant vertical, with deep integrations into Epic EMR and Hyland OnBase for prior authorization, referral management, and patient record processing.
Service Coverage
- ETHERFAX operates globally, with infrastructure spanning North America, Europe, and Asia.
- The company launched international points of presence in Spain, Malaysia, Singapore, Thailand, and Guam as early as 2011, and today is deployed across six global data centers including AWS.
Partnerships
- ETHERFAX maintains a multi-tier partner ecosystem spanning integration partners, reseller partners, and government channel partners.
- Key technology integration partners include Canon U.S.A., Ricoh (fi-Series scanners with PaperStream Capture Pro), Xerox/Lexmark (firmware-level MFP integration), Epic EMR (via the Epic Connection Hub), Hyland OnBase, and ACDI (with PaperCut and Scanshare).
Company Size
- ETHERFAX was founded in 2009 and is headquartered in Holmdel, New Jersey.
- The company has approximately 25–35 employees across three continents (North America, Asia, and South America), with estimated annual revenue of approximately $5.3 million per third-party data aggregators, though some sources suggest revenue in the $10–25 million range.
Ownership
- ETHERFAX is a privately held company.
- In June 2026, the company announced a strategic growth capital investment led by Telegraph Hill Partners (THP), a San Francisco-based venture capital and growth equity firm focused on life sciences, medical technology, and healthcare companies.
Compliance & Certifications
- ETHERFAX's commercial networks operate in a HIPAA- and SOC 2-compliant environment certified to HITRUST CSF R2, PCI DSS 4.01 Level 1, and NIST v1.1 cybersecurity requirements.
- The HITRUST R2 certification provides coverage against a broad set of frameworks including ISO 27001, NIST SP 800-53, FISMA, FTC Red Flags Rule, MARS-E, CCPA, and GDPR.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsAI-Powered Document Workflows
ETHERFAX's AI-powered document workflow capability automatically classifies incoming documents and routes them to the appropriate channels or systems of record. Using generative AI and intelligent document processing, it extracts context-rich data from faxes, reduces manual handling, and accelerates processing times to streamline administrative operations.
API Integration
The ETHERFAX API allows organizations and hardware or MFP manufacturers to directly integrate their custom applications with ETHERFAX's document exchange services. It offers four-nines reliability, built-in redundancy, multi-layered security, and an easy setup using a software development kit (SDK), enabling secure document exchange between custom apps and the ETHERFAX network.
Cloud Faxing
ETHERFAX's cloud faxing service replaces hardware-dependent fax servers and analog phone lines with a secure, scalable, cloud-based platform. Organizations can send and receive faxes from email, multifunction printers, mobile, and desktop applications with advanced encryption, TLS transport security, audit trails, and high-availability infrastructure. The commercial network is HIPAA, SOC 2, HITRUST, and PCI DSS compliant, and the government network meets FedRAMP High requirements.
Custom Solutions
ETHERFAX offers custom solution development for organizations that need tailored cloud fax and document exchange capabilities built around their specific apps and services. This offering involves working directly with ETHERFAX to design and integrate bespoke document workflow and exchange solutions.
Email Faxing
ETHERFAX's email faxing solution enables users to send and receive faxes directly through their Microsoft 365 or Google Workspace email accounts, eliminating the need for physical fax machines and dedicated phone lines. The solution supports secure, compliant document delivery from any location, improving mobility and reducing operational costs for teams that work remotely or across multiple sites.
ETHERFAX Engage
ETHERFAX Engage is a modern, web-based application that allows teams to send, receive, and manage faxes directly from their desktop without physical fax machines. It integrates with existing multifunction printers, scanners, and systems of record, and includes AI-powered insights and shared workspaces for greater team efficiency.
ETHERFAX Flow
ETHERFAX Flow is an AI-powered intelligent document workflow solution that captures incoming faxed documents, classifies and extracts data using AI, and automatically routes the information into the correct EHR or system of record. It reduces manual data entry and administrative burden by turning paper documents into context-rich, actionable data within seconds.
ETHERFAX GovCloud
ETHERFAX GovCloud is a FedRAMP High-certified cloud faxing service for U.S. federal, state, and local government agencies, operating within AWS GovCloud High environment. It meets and exceeds FedRAMP High baseline requirements including Department of Defense CC SRG Impact Level 5 controls, enabling government organizations to securely exchange documents and comply with federal security standards.
ETHERFAX HealthCloud
ETHERFAX HealthCloud is a HIPAA and HITRUST CSF-certified cloud faxing network specifically designed for healthcare organizations. It operates in a SOC 2-compliant environment and integrates with EHR systems like Epic and Hyland OnBase to enable secure transmission of protected health information between healthcare providers.
Messaging App Integrations
ETHERFAX offers integrations with messaging applications including Microsoft Teams, allowing users to easily share and manage faxed documents directly within their messaging platform without switching between applications. This integration reduces app switching and streamlines document collaboration for distributed teams.
Secure Exchange Network (SEN)
The ETHERFAX Secure Exchange Network is a private, fully encrypted cloud fax network that enables 100% secure, real-time document delivery between endpoints on the ETHERFAX network. It uses hybrid-cloud technology to provide fast, high-resolution, full-color document exchange without traditional telephony, with HIPAA-compliant encryption and guaranteed delivery. The network spans six million endpoints and eliminates busy signals through a vast array of virtual ports.
Software Device Integrations
ETHERFAX provides firmware-level and API-based integrations with leading multifunction printers and scanners including Canon, Ricoh, Xerox, and Lexmark, as well as software platforms such as Epic EMR, Hyland OnBase, and ACDI with PaperCut and Scanshare. These integrations allow organizations to send and receive faxes directly from existing devices and systems, facilitating the transition from traditional faxing to cloud-based document exchange.
Considering etherFAX?
Our team will work with you to determine if etherFAX is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.